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Name of author Rick Baker, P.Eng.

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Have you ever asked your customers what they would like you to measure?

by Rick Baker
On May 5, 2019

The Thinking Behind The Tweet

You probably think about what your customers want.

You probably measure what you think your customers want.

But, do you ever ask your customers what they want you to measure?


Tags:

Marketing | Measure & Monitor | Questions?: The Art of Asking Good Questions | Sales | Thought Tweets

Mistakes become demons only when they know we haven't learned their lessons.

by Rick Baker
On May 4, 2019

The Thinking Behind The Tweet

We give life to our mistakes when we allow them to get the better of us. As we worry about them, we give them power...the power of demons. When we learn the lessons they are trying to teach us, our mistakes no longer possess the power of demons. Objective thought is the key to learning lessons from our mistakes. Objective thought does its best work when our emotions are under our control. 

 

An ounce of problem-finding is worth a pound of problem-solving.

by Rick Baker
On May 3, 2019

The Thinking Behind The Tweet

An ounce of prevention is worth a pound of cure. [an old saying, containing wisdom of the ages]

Q: But how?

A: Thinking ahead, as in planning & risk management. Seek out problems in advance...as a matter of good habit.

***

The 21st Century - never has risk management been such a vital planning function and [with small-to-big data] never has risk management been such an intriguing planning function.

 

 

 

People don't need 'empowerment' as much as they need 'un-entanglement'.

by Rick Baker
On May 2, 2019

The Thinking Behind The Tweet

We often hear advice like, "You should empower your people, provide them autonomy, give them decision-making authority, and get them to take responsibility". 

That's not the right mindset. We should not see ourselves as agents who 'empower' people or 'give' people things like autonomy: we do not transfer energy or power from us to others.

People have, within them, all the energy and power they need. At best, we can help them understand their energy and power and ensure we do not block their efforts to use their energy and power.

We can help people by showing them how to 'un-entangle' the energy and power within them. One good way of doing this is leading by example.

[And, we should be clear about another thing: 'delegation of authority' is not 'empowerment'.]

Tags:

Delegation & Decisions | Solutions & Opportunities | Thought Tweets

You worked in your business, then on your business. Now, work on yourself.

by Rick Baker
On May 1, 2019

The Thinking Behind The Tweet

About Baby Boomers...

Over the last 4 decades, small-business owners naturally understood what it meant to work in your business.

When Michael Gerber taught the value of "working on your business", many small-business owners grasped the value of strategic planning [i.e., working on your business] and embraced the concept.

Now, many small-business owners are nearing retirement and, for them, the timing is critical...now, they must work on themselves and make significant changes they have postponed if they wish to secure their financial futures.

Tags:

Family Business and CFFB | Thinking as in Think and Grow Rich | Thought Tweets

Hiring Rule: If you blink, don't even think...

by Rick Baker
On Apr 30, 2019

The Thinking Behind The Tweet

I'm thinking about Gladwell's "Blink". We are blessed with intuition. We should allow it to help us make better hiring decisions. Sure, some experts claim that's horrible advice. My intuition tells me to ignore those experts. After all, those experts won't have to live with my bad hires. 

Tags:

Delegation & Decisions | Thought Tweets

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