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Name of author Rick Baker, P.Eng.

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When you criticize people their brains scream "No" and constructive communication is over.

by Rick Baker
On Mar 25, 2017

The Thinking Behind The Tweet

When 'No' thoughts are filling the brain there is little room for 'Yes" thoughts. In fact, chances are 'No' and 'Yes' thoughts will not want to occupy the brain at the same time. They would rather take turns. And, for most people the 'No' thoughts are much more sticky. When they find their way into people's brains they stick there until they run out of reasons to defend and bolster the ego.While 'No' thoughts are sticking around the brain, working away to defend and bolster the ego there is little, if any, opportunity for constructive communication...particularly communication involving the person who triggers the 'No' response.

 

To lead, use light fingers at the controls. Heavy-finger governance and control just sends things off kilter.

by Rick Baker
On Mar 22, 2017

The Thinking Behind The Tweet

From Wikipedia...

In 1868, James Clerk Maxwell wrote a famous paper "On governors” that is widely considered a classic in feedback control theory.

        

     An early governor                              James Clerk Maxwell

 

 

In the 19th Century, Maxwell proved that tight governing of steam engine speed created bigger surprises than light governing.

We can apply this fact to 21st Century business process.

In business we need guiding principles and Master Rules.

If we had not learned the word "No" when we were young, we would spend a lot less time thinking about our mistakes.

by Rick Baker
On Mar 20, 2017

The Thinking Behind The Tweet

When we were young a lot of people started to say "No" to us. We were made to believe it was wrong to say and do certain things....many things. The rules of "No" versus "Yes" were inconsistent, depending on who was saying them and where all of us were when they were being said. Regardless, when we were instructed "No" we received the message we were doing something wrong...i.e., making a mistake. We heard "No" so many times when we were young we still think about our mistakes, sometimes even the mistakes we made when we were young. 

We should shake that off.

Don't shoot the messenger until you've at least had a chance to see the opportunity.

by Rick Baker
On Mar 11, 2017

The Thinking Behind The Tweet

Too often we close our ears and our minds to those who express objections.

Too often we close our eyes and our minds to opportunities.

Discontent, regardless of how it is packaged, just may be the best vehicle for positive change.

You fool no one and annoy many when you set bars higher than you yourself can jump.

by Rick Baker
On Mar 9, 2017

The Thinking Behind The Tweet

To the full extent possible - do not delegate work you cannot do yourself.

At the very least, take utmost care if you find yourself delegating work you cannot do. 

Should you find yourself delegating work you cannot do yourself, do not make the mistake of being too critical of the performance of others. Be well aware of the limitation caused by your lack of ability to help them improve.

Wow - you're sure surprised to find others become silent when you put down their ideas!

by Rick Baker
On Mar 8, 2017

The Thinking Behind The Tweet

Try putting an end to receiving input then vetoing ideas and shutting people down.

Even better, try putting an end to asking for input then vetoing ideas and shutting people down...that one really burns people.

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Criticism: Constructive Criticism is an Oxymoron | Thought Tweets

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