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Name of author Rick Baker, P.Eng.

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Mistakes are Stepping Stones – the question is, To Where?

by Rick Baker
On Jan 18, 2017

Indiana Jones reminded us that you don’t have to see the whole staircase to take the first step. A journey of a thousand miles always starts with a single step. And we know a single step can be both one small step for man and one giant leap for mankind.

When we take steps, sometimes we miss the desired landing spots. We make missteps and mistakes and, unless we stop moving and doing, chances are very good we will always make missteps and mistakes.

Sometimes missteps signal inattentiveness; sometimes missteps signal inventiveness.

In the first case, our bodies are used to stepping along without help from our conscious thoughts. When the ground in front of us throws us a curve or presents a new wrinkle, our feet are caught off guard. In response to this new information our feet can misstep, stumble and sometimes cause us to fall. In most cases, our missteps are not deemed to be failures. In most cases, they are accepted as little errors, human errors. Now, of course, that does not apply if we are talking about a misstep from a tightrope over Niagara Falls. Regardless, generally speaking missteps happen and we dust ourselves off quickly and move on. We are skilled at this because we have been doing it since we were wee babies…venturing out with our first steps.

‘Venturing out’: Those words bring us to the second case. Sometimes we intentionally venture out into new territory and even into dangerous territory, exploring and inventing. Some people do walk tightropes, sometimes even over Niagara Falls. Other people take steps to climb mountains, even the tallest and most-treacherous mountains. And some people even go as far as the moon to take a small step. These shoes worn for these adventuresome steps are laced with invention. And, regardless of planning and precaution, sometimes missteps happen. Missteps that happen under high-risk can be catastrophic. Regardless, often, missteps under high risk are not catastrophic. They are informative. They clarify the wrong ways to step, move, do things.

Missteps and mistakes are stepping stones. Far more often than not, they take us to better places. We must not lose track of that. We must not lose curiosity or the spirit that drives exploration and invention.

15 Ways to Influence Thinking & Inspire Action

by Rick Baker
On Dec 22, 2016

Vision inspires

Leadership has a few essential ingredients. For example, the leader must possess a level of intelligence and the leader must possess a character that appeals to followers. Another essential ingredient is Vision. Good-to-great leaders hold a long-lasting, vivid image of what they want in their minds and they communicate that message to their followers. Some good-to-great leaders have an innate gift of communication. Other good-to-great leaders learn the art of communication.

Values fuel the right actions

Everyone lives by a set of personal Values, whether or not they are expressed verbally. The greatest of leaders naturally live by their Values in a most consistent manner. And they have a habit of painting verbal pictures around their Values. Good-to-great leaders' thoughts and actions and communications are consistent. This clarity around Values sends a consistent message to followers. The message energizes followers. In this way, the leaders' Values fuel everything.

Goals provide direction

Good-to-great leaders set long-term goals and they set short-term goals...they know the importance of little milestone steps that guide positive actions toward the long-term goal. Good-to-great leaders know the linkage between good habits and long-term goals. Good habits help people achieve their long-term goals whereas bad habits do not. Short-term goals provide the opportunity for testing, doing, failing, learning, and adjusting the next sets of short-term goals and actions. 

Intent doesn't go without saying

Good-to-great leaders, when compared to average people/leaders, somehow, do a better job of understanding other people. So, somehow, they do a better job of choosing people whose intentions are more aligned to fit on common ground...rallying around a cause. Some good-to-great leaders possess natural gifts of empathy. Other good-to-great leaders figure out how to read other people and they start the process by sharing discussion of Intentions. When in doubt, they ask.

Stories get remembered

Great leaders are great communicators. They are attuned to their life-experiences and how some of those life-experiences serve as excellent examples that can be shared with other people, followers and others who could be followers in the future. Great leaders create powerful, magnetic stories around these pertinent life-experiences. They practice delivering these stories. Then they use every opportunity to present and repeat the stories...to anyone and everyone who will listen.

Take Immediate Steps to Improve Communication

When communication gets off track, straying from the desired direction, good leaders work to improve communication so it returns to the right track. Good leaders do not let interpersonal conflicts fester. They know success relies on a level of harmony between followers. So, when dysfunction is evident they address it. Good leaders communicate to ensure their followers' harmony and focus.

Design Tools to Help People

Tools serve people...making their lives easier, making their lives more productive, adding quality to their lives...assisting them as they build. Good leaders know the power inherent in tools. Good leaders ensure their people have access to good tools. And, to maximize opportunities for performance good leaders ensure their people have customized tools...creative, customized tools.

Focus on Solutions

Leaders see solutions. Solutions and solution-thinking are around the essence of leadership. Good leaders connect with followers who are like minded about solutions. Some followers are naturally solution-oriented, others need to learn that problems are the routes to solutions, growth, and opportunities. Leaders do 2 things to promote solution-orientation: they lead by example...and...they teach.

Seek Simple 

When people go about business things can get complicated and that can happen quickly. Good leaders know the difference between simple, complicated, and complex. Good leaders conserve their energy, saving it for the complicated and complex things. One strategy that ensures energy is conserved so it can be put to best use is Seeking Simple...separating wheat from chaff...helping followers do the same.

Understand Business Contains Only 3 Things: People, Process, & Situations

"People, Processes, & Situations" is an example of seeking simple.  Good leaders know success is all about people...so good leaders invest time connecting with, serving, mentoring, and strengthening good people. Good leaders ensure processes [including tools] serve people, helping people convert actions into results. Good leaders know situations have a most-powerful effect on behaviour, so they plan for and construct situations.

Understand People Do Only 3 Things: Good Habits, Bad Habits, & New Things

Good Habits are things people think and do that help them achieve long-term desires and goals. Bad Habits are things that people think and do that do not help them achieve long-term desires and goals. Good leaders use these simple definitions to inject clarity into their lives. Then good leaders work at reducing their performance of Bad Habits and expanding their performance of Good Habits. And, good leaders test New Things...relentlessly seeking more Good Habits.

Take Talent To Task

Good leaders are fascinated by people's talents. When people's talents show a capability of aligning with the trust of the leader's goals, good leaders ensure the talented person has access to (1) opportunities to put the talent to productive use, (2) specialized knowledge to complement the talent, and (3) time to practice skills to hone the talent into a personal strength. Then good leaders don't leave things to chance - they help people connect personal strengths to important tasks. 

Don’t force change…construct it with comfort

Good leaders know change is constructive only when people are comfortable. And personal and business growth happens when people learn how to expand their comfort zones. Knowing these things, good leaders consider people's comfort/stress levels and design change in increments that help expand comfort zones without triggering the destructive consequences that naturally happen when people are forced into discomfort zones. Good leaders also know this correct approach to change 'dominoes' as confidence escalates.

Repeat clearly, "I do have time!"

Good leaders know the importance of leading by example. So, they know if they say "I don't have time" or "I'm too busy" their followers will pick up on that, think the same way, talk the same way, and act accordingly...spreading the lack-of-abundance mindset to one and all. Knowing this, good leaders remove the "I don't have time" & "I'm too busy" bad habit from their thoughts and words. They replace the bad habit with good habits: as examples, they apply the 80/20 Rule and they practice abundance thought and solution talk.

Change character for the better

All great leaders changed their character. Perhaps Abraham Lincoln performed one of the greatest self-transformations. When he was a young man he had the habit of openly criticizing other people. In 1842 Lincoln publicly criticized Illinois state employee James Shields. Shields took exception to the criticism and challenged Lincoln to a duel. The 2 men faced one another with weapons in hands. Fortunately their seconds intervened. Lincoln used the incident as a life-lesson and he chose to change his character for the better...rarely criticizing others. Lincoln's change of character took him from the dueling field to the White House. 

 

 

About Habits & People & a bit about Bosses

by Rick Baker
On Nov 24, 2016

People only do 3 things: when you get right down to it people only do Good Habits, Bad Habits, & New Things. People judge themselves continuously…they know right for them, wrong for them…i.e., they know their Good Habits from their Bad Habits. And, everyone knows it is difficult to jump from Bad Habits to Good Habits. When we try to do that, most times we fail. To bridge the gap between Good Habits and Bad Habits people need to do New Things…new actions. To create change: forget the Bad Habit ever existed, introduce the Good Habit, and then focus 100% on the New Things.

Most people do not take the time to understand the most-important things about themselves. Most people do not make a habit of analyzing, I mean really thinking about, their personal values, their personal goals, and the people-things that impress them the most. Most people do not think about how these personal things are intertwined with everything they experience during their workdays. As a result, most people have a much more difficult time at work than is necessary.

Most people enjoy a variety of games: sports games, card games, board games, etc. Most games are governed by many well-defined and detailed rules. Most people embrace rule-laden games. Yet, often people resist the rules of business. Why is that? The answers to this question provide the master keys to converting strategic business thought into successful business action.

Facts about Bosses:

  • in general, bosses do not like it when people bring problems to them and
  • if they have to choose between problems and solutions then bosses much prefer to see and hear solutions.

People should not be annoyed by their problems or afraid to use the word ‘problem’. Instead people should understand, for every problem that visits them they can come up with 2 solutions and, from time to time, they will uncover opportunities where they used to see the problem.

 

About our Family Business

by Rick Baker
On Sep 22, 2016

We enjoy solving sticky problems. 

Wrestling down sticky problems until they give up their solutions - that's where our people and our family business are at their best. 

  • we are invigorated by the challenges of new things,
  • we are excited about the opportunities that we know rest closely with problems, and
  • we enjoy testing and stretching our imaginations.

Certainly, we know we are curious and we know we enjoy new challenges. And we know curiosity leads to innovation and creativity...and interesting experiences...and adventures...and these things help bring new product and service ideas to life. 

We enjoy positive feedback from the people we work with and for. Positive feedback about our work energizes our enthusiasm. But, for us, there’s more value in work than generating solutions and receiving gratification from positive feedback. 

We enjoy solving sticky problems:

  • Curiosity is an important part of our lives – we see value in curiosity – we are driven by curiosity and have embraced it as one of our personal Values. So, Curiosity is also one of our corporate Values.
  • Problem-solving mastery is an important part of our lives. We were naturally skilled at mathematics and we were drawn to math and engineering education. And, for us, engineering education provided the opportunity learn and develop problem-solving skills.
  • Solving problems opened the door to finding opportunities [opportunities ride on the wings of adversity] and opportunities lead to new solution-techniques, products and services.

Relentless curiosity combined with a huge desire to solve problems – that describes us. 

It also explains why…

We enjoy solving sticky problems.

 

Footnotes:

  1. Sticky Problems have two forms: people problems [interpersonal issues] and technical problems [information management/processing, including information essential to product design].
  2. Our family company, Spirited Leaders, focuses on helping business leaders solve sticky leadership problems: interpersonal issues are at the core so solutions for people are the goal.
  3. Our family company, NeuStyle Software & Systems, focuses on solving sticky technical problems: information management and processing is at the core so software and digital solutions are the goal.
  4. Spirited Leaders' motto - Inspire People - Influence Action - Grow Wealth!
  5. NeuStyle Software's motto - Anything's possible when it's digital! 

Better you have problems than problems have you

by Rick Baker
On Aug 15, 2016

Hindsight is 20/20...and while hindsight conversations can be annoying, that's not going to stop us from having them. Something in our nature causes us to want to second-guess decisions we have made and action we have taken.

Foresight is an energy-consuming process that often yields unreliable results...but that's not going to stop us from planning for future events. We want to believe in cause and effect, we want to exercise our willpower and we will fight to hold onto a level of control. 

Presence - our ability to be present -  is so rare it seems to be close to an unnatural state of mind...we spend so much time thinking about the past and the future we hardly ever do justice to the present. Of course, we are distracted in the present: the present is chock-full of external stimuli - all changing rapidly.

Hindsight, foresight and presence have one thing in common - Problems. 

Hindsight deals with second guessing past events: with old problems in mind, we ponder the possibilities of better decisions and better actions; we waste time thinking about and sometimes agonizing over what we could have done, what we should have done, etc.

Foresight deals with anticipating problems and creating strategies and tactics for dealing with those problems...we use foresight when we anticipate outcomes, seek solutions and seek opportunities. While we know we cannot accurately predict the future we gain a level of comfort thinking about the 'right things' to do to get to where we want to go.

Presence - our ability to be present - is only as good as our ability to set aside hindsight, set aside foresight, and filter through all the current/present stimuli to find the really important things...the things worthy of our attention and our thoughts. 

And, some of those really important ‘present’ things will be problems...problems we should tend to. It is OK to ‘have’ these important, present-problems  – it is good to ‘have’ and deal with these present-problems. Other problems, especially those from other time zones, are less real and less important and beyond our control – it is not good to let them ‘have’ us.

Tags:

I'm too busy! - I don't have time! | Solutions & Opportunities

You know what you need - or, you don't? [Introduction]

by Rick Baker
On Jul 12, 2016

Some people know exactly what they need. They know the details. They know their 'must haves', their 'nice to haves', and their 'fantasy wish lists'. And - they know exactly how to communicate those 'levels of needs' to other people. 

In relative terms, very few people actually live in that zone. 

Why?

There are a number of reasons:

  • most people do not take the time to thoroughly think through the things they need, want, and wish to have
  • most people avoid details to the extent that is possible, particularly when under stress [which visits them regularly]
  • many people live more in the moment than under a plan [i.e., they do not have plans to serve as guides for their lives, their needs, their wants, or their wishes/dreams/'visions'] 
  • many people struggle to communicate their needs, wants, and wishes [as a result of their lack of skill to expressing these things or others lack of skill at listening...or both]

So - many people really do not know exactly what they need. They may have a good idea of where they want to go but they lack clarity on how to get there. As they work hard to get to where they want to go, they lack clarity on how to obtain help from other people. They fail to present their needs properly: so, they do not achieve their objectives.

Over the last few years, I have seen this have very negative impact in 3 business processes:

  1. Delegation
  2. Project Management
  3. Software Solutions

Now, I am going to take a tangential leap and introduce some thoughts. These thoughts are tied to today's topic [you know what you need - or your don't] and the 3 processes mentioned above.

Auftragstaktik [Commander's Intent] – check out this Thought Post from November 2011. When you think about it, how does this Napoleon-inspired approach [to ‘needs’] mesh with processes for delegation, project management and software solutions? As you think about this, bear in mind – some people believe ‘the devil is in the details’ while others believe ‘rules are made to be broken’.

 

More details on Delegation, Project Management & Software Solutions to follow [in a Thought Post, next week]…

 

 

 

 

 

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.