by Rick Baker
On Dec 23, 2010
As we work to add sales revenue and control operating costs, we will do better when we also work to improve people’s behaviour.
The more clearly we understand the basics of human nature the bigger our bottom line.
Some months ago, one of our
Thought Posts touched on the economic
Value of Trust.
This Thought Post provides a similar message about appropriate [or better] behaviour.
Positive & constructive behaviours generate profit.
It sounds simple enough…if people respect one another and their actions illustrate consideration then the workplace will be harmonious. And, harmony is one key to achievement1. Harmony is particularly important at the Leadership Team level, where leading-by-example originates.
Key message: the business Leader and the Leadership Team must define the behaviour they desire. They must build a Culture for good behaviour2. They must illustrate that behaviour as they go about their day-to-day work3. They must reward others for behaving properly.
Another way of looking at this…
Bad behaviour is expensive and incivility damages businesses.
Major corporations are beginning to recognize this fact and they are taking action to ensure ‘good behaviour’4.
Smaller businesses can make quick changes and realize immediate bottom-line gains.
PS: we could have called this Thought Post The Cost of Bad Behaviour [like the book at Footnote 4, below]. We remember the results of our marketing test: in our geography positive messages yield twice the results of negative messages5...so; we called this Thought Post The Value of Good Behaviour.