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Name of author Rick Baker, P.Eng.

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To lead, use light fingers at the controls. Heavy-finger governance and control just sends things off kilter.

by Rick Baker
On May 22, 2019

The Thinking Behind The Tweet

From Wikipedia...

In 1868, James Clerk Maxwell wrote a famous paper "On governors” that is widely considered a classic in feedback control theory.

        

     An early governor                              James Clerk Maxwell

In the 19th Century, Maxwell proved that tight governing of steam engine speed created bigger surprises than light governing.

We can apply this fact to 21st Century business process.

In business we need guiding principles and Master Rules.

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