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People have their secrets and certain questions defy honest answers.

by Rick Baker
On Jun 5, 2019

The Thinking Behind The Tweet

When people slip up - when people who matter to you clearly illustrate they have broken their own values-rules

  • Fight the urge to question their virtues and write them off [as Covey described the reality of human behaviour] by quickly emptying their ‘trust account’,
  • Step back and consider the reality of your own values-rules breaches and try to counteract your natural attribution bias, and
  • Be open and candid with the people, but stop well short of dragging them through the coals or humbling them as if you are blessed to administer that right. 

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