If you see too many errors and repeated errors in your workplace, there likely are several causes at play...
- information overload, overwhelmed & overworked feelings
- poor communication, mixed-up & unclear messages
- weak processes, insufficient discipline & misunderstanding of work steps
- unclear goals or lack of goals
- lack of confidence in your company's ability to succeed
If you believe there are too many errors at your workplace then set aside time to fix that problem: some suggestions -
- consider apparent causes...but also dig deeper to find root causes: most people have difficulty identifying the true causes of their errors and need help to get over their 'error filters'
- consider individuals...but, of more importance, consider the various situations around the errors
- good process helps people, so, remove ambiguity around routine aspects of work: as examples - have clear role descriptions, clear goals, clear & regular performance reviews
- create a system for handling e-mail and phone communication...set some best-practice guidelines
- create a system for problem solving: for example, P=2S+O
- be clear about your expectations of accountability and follow-up regularly, implementing consequences
- lead by example...make personal changes to illustrate you are serious...show the standard you desire to see in others