Thought Tweet #855 What comes first, pleasing customers or pleasing employees?
The Thinking Behind The Tweet
I hope you take that at least two ways.
PS: In my travels I encounter many business people who bend over backwards preaching customer service and satisfaction. While they are doing that, they seem to be oblivious to the distresses of their employees. I wonder - Is it even partially sane to expect disgruntled employees to raise pleased customers.