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Processes & Situations - The Keys to Influencing People

by Rick Baker
On Mar 20, 2014

As part of our ongoing effort to seek simple, Spirited Leaders arrived at the conclusion - Business Contains Only 3 Things: People, Processes, & Situations. We have written about Business Contains Only 3 Things. We have also written much about People...and Processes...and Situations...and the interplay between these '3 Things', The Only 3 Things in Business.

 

Processes and Situations have a huge impact on People's behaviour. Expressed another way, People react to Processes and Situations and adjust their behaviour, either consciously or unconsciously, to fit their perceptions of the Processes and Situations. 

Processes & People:

Communication is a Process. We have the ability to choose how the communication process happens. Communication process involves different transmitters, receivers, media, timing & pace, content, tone, style, etc. When People experience communication Process they react to it. If they are comfortable with the communication process then people tend to be more receptive and behave in positive ways. If they are not comfortable - if they are uncomfortable with the communication process - then they tend to be less receptive and behave in ways that are consistence with avoidance or resistance. 

We know people react to the packaging of the message.

Yet, often, that is forgotten. Often, people feel/think they are too busy to take the time to package their communications: they don't plan the communication process, they just let communication happen. Then, they find other people do not respond well to their messages. Consequently, they fail to accomplish the things they desire.

Perhaps, the following picture will help these people...

 

If you want to influence People's behaviour, you need to make sure your Processes support 'Influence'. Particularly, pay attention to communication processes. 

And, if you want to influence People pay attention to Situations...

 

Develop an understanding of Situations and how they affect People's behaviour:

  • Study Situations - which ones align with success and which ones do not?
  • Observe how People react in certain key/crucial Situations - what might you be able to do to bring about the behaviours you want?
  • Anticipate Situations - like the moves in a chess game, most People reactions can be anticipated
  • Adjust your behaviour in Situations - self-control is the first step...then there is much more
  • Plan & design Situations - this is the leader's obligation

Pave the path for 'Influence'. 

Spend more time thinking about and developing expertise covering Processes and Situations...

Tags:

Business Contains Only 3 Things | Communication: Improving Communication | Influencing

Thought Tweet #958

by Rick Baker
On Mar 19, 2014

Thought Tweet #958 When confusion rains it is crying out for influence. Situation Confusion - Response Influence.

 

The Thinking Behind The Tweet

Business Contains Only 3 Things: People, Process, & Situations.

Some Situations cry out confusion.

When those Situations cry out...show them your best Influence.     

 

Tags:

Business Contains Only 3 Things | Influencing | Thought Tweets

About attention-to-detail errors

by Rick Baker
On Mar 19, 2014

A thought.  If a person makes attention-to-detail mistakes at the start of a new job then the person will likely struggle with attention-to-detail errors in the future.

It seems to me people show their best stuff early. And attention-to-detail is a skill a person can control/influence with relative ease. For example, people ought to find it easier to fix attention-to-detail errors than fix decision-logic errors.

I'm thinking about two types of attention-to-detail errors:

  1. Content-Transfer Mistakes: mistakes made while transferring information. Examples include mixing up numbers [like writing 632 instead of 623] and making typos. My point is: if a person makes typos when they arrive in a new job that relies on correct typing then it is highly likely they will make typos throughout their tenure in the role. Perhaps, there are 2 general causes for the typos: (1) the person lacks the ability…in this case to spell or use a keyboard and (2) the person lacks the ability to focus/attend…i.e., lacks the skill known as attention to detail. In the first case, if a person cannot spell or use a keyboard and the person’s role demands correct spelling and the use of keyboards then the person will struggle with the role. In the second case, if the person cannot muster attention to detail when they are arriving in a new role then the likelihood of them mustering attention to detail in the future is questionable. 
  2. Pattern-Recognition Mistakes: mistakes linked to failure to be able to properly identify patterns & [using the word ‘patterns’ in a broad sense, including 'concepts']. An example that highlights the difference between this type of mistake and content-transfer mistakes: if you asked a person to copy and data-enter the sentence “Mary had a little lamb” and the person data-entered “Mary had a litle cat” then the mis-spelled word ‘litle’ would be a content-transfer error while the surprising arrive of the word ‘cat’ could illustrate a pattern-recognition error. It is possible that the person replaced the word ‘lamb’ with the word ‘cat’ because the person has trouble recognizing the difference between small four-legged animals. This sort of pattern-recognition mistake is very common in young children. It happens in business too…not, of course, in as strange an example as “Mary had a little cat”. As a business example from my past experiences in the energy sector: we thought and talked a lot about things like kW [kiloWatt] and kWh [kiloWatthour]. The two symbols ‘kW’ and ‘kWh’ are similar, however, they mean different things. The first is a measurement of ‘power’ and the second is a measurement of ‘energy’. When I first saw people typing ‘kW’ when they should have typed ‘kWh’ I thought they were making typos…i.e., I thought they were making content-transfer errors…I thought their brains were thinking ‘kWh’ but between brains and fingers an error message happened that caused fingers to type ‘kW’. Later, I learned some people did not understand the difference between the engineering concept/pattern known as ‘energy’ and the engineering concept/patter known as ‘power’. I was alarmed to find people, some of them engineers, were actually making pattern-recognition mistakes when I thought their mistakes were sloppy typing. Clearly, it is much more difficult to teach people the difference between ‘energy’ and ‘power’ than it is to teach them how to type ‘kWh’ and ‘kW’. Now, as you might be able to imagine, from time to time all of this took a serious turn for the worse when the people making the kW/kWh errors provided energy advice to industrial-energy buyers.

 

Two points:

It is important to give thought to the types of errors people make. If we understand the nature of the errors we have a better ability to help people overcome them. That said, if people make errors like attention-to-detail errors when they first arrive in a job there is a high likelihood there will be future problems. We should not ignore the warning sign or assume it’s just jitters caused by ‘newness in the role’.

Tags:

Brain: about the Human Brain | Solutions & Opportunities

Thought Tweet #957

by Rick Baker
On Mar 18, 2014

Thought Tweet #957 Don't wait. Seek problems. Be selective. Build business.

 

The Thinking Behind The Tweet

Problems happen. Or we cause them. Reactions happen. Or we choose them.

Tags:

Solutions & Opportunities | Thought Tweets

Intrinsic, Extrinsic, & Leadership

by Rick Baker
On Mar 17, 2014

When our internal drives influence our thoughts and actions...that's Intrinsic Influence.

When external forces work to influence our thoughts and actions...that's Extrinsic Influence.

When internal drives and external forces align to influence our thoughts and actions...that's Motivation at its best.

When we exert external forces in an effort to influence others' thoughts and actions...that's manipulation.

When we work to align our external forces with other people's internal drives to influence others' thoughts and actions...either consciously or unconsciously...that's Leadership.

***

Internal - Intrinsic

External - Extrinsic

Both = Influence = Leadership

 

 

Tags:

Definitions - Spirited Words Defined | Influencing | Spirited Leaders

Thought Tweet #956

by Rick Baker
On Mar 17, 2014

Thought Tweet #956 Upon joining those people who regularly say "I don't have time" you too can make bad decisions.

 

The Thinking Behind The Tweet

...and you too can delegate poorly.

...and you too can miss Opportunities as they, most definitely, pass you by.

Tags:

I'm too busy! - I don't have time! | Thought Tweets

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