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Name of author Rick Baker, P.Eng.

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Stronger Relationships Reduce Business Risk

by Rick Baker
On Dec 20, 2021

Some people view business governance and risk management in terms of strong documents backed by strong processes:

  • A strong-document example – a well-vetted employment contract.
  • A strong-process example – a well-engineered ISO system of operation.

While there is no question strong documents and strong processes contain potential value, when you consider them ‘in isolation’ you can readily see they do nothing but sit on shelves or in the soft files on hard drives. I mean, when you get right down to it they are pieces of process that do not amount to anything until they find themselves in good places in human minds and human hands.

Since human hands accomplish little without the backing of and full support from human minds, it is important to focus on the good places in human minds and human hearts.

How would you describe those good places?

In a word – Relationships.

Strong relationships bring out the best in people.

And strong relationships are built on trust.

Strong documents and strong processes do not confirm strong relationships because, generally, they are not founded on trust. Rather, strong documents and strong process are attempts to cover human shortcomings. When you get right down to the bottom of them, most documents and processes tend to be founded on negative thinking…including mindsets of distrust.

In theory – strong documents and strong processes provide good governance and reduce business risk.

In reality – strong relationships reduce business risk.

Many Business Leaders Struggle With Meshing Work

by Rick Baker
On Dec 6, 2021

In his audio-book 'Die Empty' (2013), Todd Henry talks about 3 types of work and 4 types of people.

I find his concept useful as a Seek Simple tool. 

This concept provides a new perspective on Spirited Leaders' philosophy: Business Contains Only 3 Things - People, Processes, & Situations.

According to Todd:

  • Mapping includes work such as strategic planning
  • Making includes the work of delivering products and services, creating value
  • Meshing includes self-development work and work Spirited Leaders define as borrowing brilliance [putting curiosity to work]
and Todd sees 4 'productivity profiles'...
  • Developers are people who engage in all three types of work
  • Drivers are people who do Mapping and Making work but no Meshing work
  • Drifters are people who do Making and Meshing but no Mapping work
  • Dreamers are people who do Mapping and Meshing work but no Making work
Here's a Spirited Leaders' conclusion, based on observing hundreds of local business leaders: many business leaders struggle with Meshing work. And, coupled with this, many business leaders fail to understand the importance of Meshing work so not only do they not do it themselves but they also fail to inspire their followers to do it. As a result, many business people fail to grow to the point where they are able to put their talents to full use. Also, without the benefit of Meshing work many business people struggle with handling change let alone leading change. These people-process shortfalls explain why many businesses cannot keep up with their competition.

...and that's an argument in favour of life-long learning.

If you want to teach someone, first find out what they believe they already know.

by Rick Baker
On Jun 2, 2021

The Thinking Behind The Tweet

Far too often, we jump into teaching.

Far too often, we assume others do not know what we know. 

Far too often, we conclude others are doing things poorly or incorrectly because they don't know what we know.

More often than not, we waste time and 'make work' when we assume and conclude others don't know what we know.

We can remedy this by asking simple questions before we give instructions and lessons.


The greatest of leaders change themselves. They mould their character to remove the bad habits that impair leadership.

by Rick Baker
On May 31, 2021

The Thinking Behind The Tweet

Sometimes they replace combative attitudes with kind attitudes. Sometimes they toughen up their softness. Either way they mould their character to remove the bad habits that prevent leadership.

You can't teach an old dog new tricks...unless, perhaps, you praise him enthusiastically...and feed him the meat he craves.

by Rick Baker
On Apr 19, 2021

The Thinking Behind The Tweet

Sometimes old sayings go too far.

If you can teach yourself some new tricks then you can teach old dogs new tricks.


Change: Creating Positive Change | Humour | Thought Tweets

What we do not know has never increased so quickly....choose focusing over fretting...choose to use Talents.

by Rick Baker
On Apr 11, 2021

The Thinking Behind The Tweet

Alvin Toffler predicted it. Now, we're up to our ears in it. 

People are strong when they have talent, opportunity, knowledge, and skills. While the knowledge requirement is growing exponentially, so are the opportunities

People have not changed.

People still have amazing Talents!

People need to focus more....and that takes more work because of the escalation of interruptions. [There's a lot going on out there.]

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