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Name of author Rick Baker, P.Eng.

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How do people react when you get angry or aggressive at work?

by Rick Baker
On Nov 27, 2012

Do you observe 'fight or flight'?

If so, how do these reactions present themselves?

Do you observe Resistance?

  • fight?
  • verbal resistance?
  • body language resistance: physical resistance, facial resistance, frowns or stiff upper lips?
  • battles of egos?

Do you observe Withdrawal?

  • flight?
  • acquiescence?
  • humiliation?
  • crushed egos?

Do you observe Compliance?

  • Affected Compliance: a win-lose where the other person accepts your position and you apparently win. If you observe well then you will observe the other person losing.
  • 'Unaffected' Compliance: apparently a win-'no change' where you win and you observe a person who has emotions under control. On balance, having emotions under control is a good thing. However, it should not be misconstrued as a good thing that is sustainable. 

We have a colour code at Spirited Leaders:

 

Green = Good

Red = Bad

Blue = New

Orange = Creative

Gray = Neutral or Undetermined


When you get angry or aggressive at work, you will not observe the green in other people.

 

If you don't care whether or not you see green, you will not see much green. And, this applies to both your people and your bottom line.

Thought Tweet #613

by Rick Baker
On Nov 21, 2012

Thought Tweet #613 Work performances are mirrored in work feelings. Work feelings are mirrored in work performances.


The Thinking Behind The Tweet

As a rule, you don't see happy faces when people are struggling with their work.

As a rule, you don't see unhappy faces when people are doing a good job.

When put to good use, personal strengths generate two things: positive body language and quality work results.

Tags:

Emotions & Feelings @ Work | STRENGTHS: People-Focused for Success | Thought Tweets

Body Language & Work Performance

by Rick Baker
On Nov 15, 2012

One important facet of leadership is the ability to accurately observe others and understand how they are feeling.

Work performances are mirrored in work feelings.

Work feelings are mirrored in work performances.

When you observe positive body language that is an indicator people are working in their strengths zones...and that is also an indicator performance is on track toward desired goals.

When you observe negative body language that is an indicator people are not working in their strengths zones...and that is also an indicator performance is not on track toward desired goals.

 

As examples...

 

 ENTHUSIASTIC Zone

If you see faces that look like these then your people are in the ENTHUSIASTIC Zone. When you see faces like these at your workplace you will be prone to return the broad smile. You will know people are inspired about work...self-motivated because they are putting their strengths to good use. Enthusiastic people are treasures. Enthusiastic people get it done. Enthusiastic people pave the path for others around them to self-motivate.

 

 

 ENJOYMENT Zone

If you see faces that look like these then your people are in the ENJOYMENT Zone. Leaders cannot and should not expect people to be enjoying or enthusiastic about their work all the time. However, it is essential that faces of enjoyment are seen regularly. That is the best signal a leader can receive that work-in-progress is being done with strength and that work is likely to achieve desired goals. 

 

 

ACCEPTANCE Zone

If you see faces that look like these then your people are in the ACCEPTANCE Zone. Many people accept work as a necessary evil. Work is the thing they do to get money to pay for the things they'd far rather be doing. People in the ACCEPTANCE Zone can be engaged...but that wears off quickly. Often, they become soft-voiced, behind-the-scenes complainers and that can annoy other folks.

 

 

  HO-HUM Zone

If you see faces that look like these then your people are in the HO-HUM Zone. When people look like this they are going through the motions. Their work may be satisfactory, but it will never be impressive. These sorts of faces can be contagious; they let co-workers down; they are deadwood. And, if it is possible at all, something significant has to happen to shake these people out of their doldrums.

 

 

UNCOMFORTABLE Zone

If you see faces that look like these then your people are in the UNCOMFORTABLE Zone. These sorts of faces are often linked with loud and regular complaints, aches and pains and absenteeism. These faces can be the antidote for enthusiasm and enjoyment. Fear exists behind these faces. One of the fears: people know when they are not operating from strengths zones. Yet, most times, they refuse to accept it or admit it. Leaders must address these faces...help the people overcome their fears or sooner rather than later help them off the bus.

 

 

 DISTRESS Zone

If you see faces that look like these faces then your people are in the DISTRESS Zone. They are not working in their strengths zones. Continued work under distress is pretty much guaranteed to result in very poor performance, failure to meet goals, and strained-to-broken interpersonal relationships. Perhaps most people suffer distress from time to time. We all have bad days, many have very bad days. Infrequent incidents of distress are not necessarily a major problem. However, when you see faces of distress frequently or on a continuous basis that is a huge warning sign...something MUST be done! The leader holds the obligation to take/help with remedial action.

 

Successful local businesses

by Rick Baker
On Nov 8, 2012

We are fortunate to live near numerous successful businesses.

I've had the privilege of visiting many of these businesses, meeting the people who generate the success, and seeing the winning processes in live-action.

In a nutshell, here's how I would summarize our local, successful businesses:

  • the owner-leaders lead balanced lives...as opposed to being eccentric
  • at least one of the business owner-leaders has a magnetic personality, which is regularly put to use with clients, suppliers, and commercial allies
  • the business models can be described in simple, easy to understand words
  • the products and services are straightforward, tangible, and widely used in many geographies
  • the businesses have leading-edge process equipment [that fits the products, services, and client needs in their industry sector]
  • the owner-leaders have access to real-time information on business performance [ERP, CRM, Accounting, Dashboards]...either expensive world-class information systems or proprietary systems created to fit their specialized needs [and their people]
  • a workforce that confirms right-sizing [consistent with leading-edge process technology] and the right people on the bus [which seems to be a combination of Jim Collins' Good-to-Great thinking and a conscious balancing of people & technology]
  • generally happy employees throughout the hierarchy and all departments and roles

Tags:

Emotions & Feelings @ Work | Entrepreneur Thinking | STRENGTHS: People-Focused for Success

Thought Tweet #595

by Rick Baker
On Oct 26, 2012

Thought Tweet #595 Don't thumb your nose at the grindstone.

 

The Thinking Behind The Tweet

If you cannot put your nose to the grindstone, you might be tempted to thumb your nose at it.

Thumbing noses at good-old-fashioned hard work is not a good strategy.

Quality work ethic is an important part of a life well lived.

Some say work mastery is bliss. 

Tags:

Emotions & Feelings @ Work | Humour | Thought Tweets

Mark Weber visited our Centre For Family Business ... our 2012/2013 kick-off event

by Rick Baker
On Oct 9, 2012

As always, Mark educated and energized the 100+ folks who attended CFFB's 2012-2013 kick-off breakfast event.

Mark, a social psychologist, talked about social engineering...he described his "interest in how situations that you find yourself in affect what you perceive, how you think, and what you do".

He went on to talk about the importance of storytelling in business...

"You are part of the definition of the situation."

"You are a storytelling animal."

"It takes a story to really engage people."

Why should business leaders tell stories?

  • people are more emotional than rational
  • people use analogies to make sense of the world
  • people use proxies for analysis of their complex, social worlds [to simplify the world - situations and decisions]
  • people don't pay attention most of the time
Here's an interesting research fact, shared by Mark: If you want to persuade people then speak quickly [not slowly]. People who speak quickly project confidence and signal competence.
 
Here's one of Mark's recommendations: Become a better story listener, ask questions like
  • "Tell me about __________________.",
  • "How did you come to _________________?", and
  • "Did something happen that _________________?"
Characteristics of good stories:
  • memorable
  • build connection between the storyteller and the audience
  • evoke emotions that serve the purpose of the storyteller
  • connect with the core [driving] interests of the audience
In contrast, most business communication is:
  • dry
  • overly complicated
  • more about the speaker than the audience
When you create business stories, be clear about your purpose: after this presentation/story/conversation my audience will ____________________, ____________________, & ___________________.
 
And, before you communicate, think about your audience:
  • how does the audience see themselves?
  • how does the audience see me? [my company? my industry?]
  • how much does the audience know? [on average, speakers tend to overestimate how much the audience knows]
Mark suggested four good story buckets:
  • a time you shone
  • a time you blew it
  • about mentors [humility & gratitude]
  • books, movies, & current events
 
 
 
 Mark Weber

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.