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Name of author Rick Baker, P.Eng.

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If you want to win someone over then let him know that you know what he does when he is at work.

by Rick Baker
On Aug 20, 2019

The Thinking Behind The Tweet

Most people take at least some pride in their work...so they tell others about what they do when they are at work. 

Few people have the interest or take to time to truly listen to others, so they never really hear let alone remember what others tell them.

You can listen. You can remember. You can let others know you care about what they do at work.

You can inspire people!

 

 

Maybe it isn't more blessed to give than to receive - consider the Ben Franklin Effect.

by Rick Baker
On Aug 19, 2019

The Thinking Behind The Tweet

Ben Franklin found people, even people who clearly disliked him, responded positively when he asked them for a favour. As one example, back in the day - almost 300 years ago, books were very rare in New England. Benjamin Franklin asked a political opponent [who had publicly criticized Ben] to lend him one of his prized books. The person loaned the book to Franklin, who read it quickly and thoroughly then returned it. After this experience, the opponent softened his attitude toward Franklin.

These Ben Franklin experiences led to what is now known as the Ben Frankin Effect

Talk so people listen...listen so people talk.

by Rick Baker
On Aug 13, 2019

The Thinking Behind The Tweet

'How To Talk So People Listen', that's the title of a book written by Sonya Hamlin in 2006.

How To Listen So People Talk...well, that's in the territory of the art of asking good questions

When you communicate, the processes you use influence people more than the logic you express.

by Rick Baker
On Aug 9, 2019

The Thinking Behind The Tweet

According to Chip Heath and Dan Heath ['Decisive', 2013] "When the researchers compared whether process or analysis was more important in producing good decisions - those that increased revenues, profits, and market share - they found that "process mattered more than analysis - by a factor of six.""

Good Decision Making relies on good decision-making processes.

Good Influencing relies on good influence-making processes.

And Business Contains Only 3 Things: People, Processes, & Situations

When we were newborn babes, we somehow knew the best way to get what we wanted was kicking and screaming.

by Rick Baker
On Jul 28, 2019

The Thinking Behind The Tweet

When we were newborn babes, we somehow knew the best way to get what we wanted was kicking and screaming.

At first, really nice bigger people encouraged us to take action.

Then, of great surprise to us, many bigger people began a life-long assault aimed at proving otherwise. 

Leaders: Make sure your confidence does not threaten your followers.

by Rick Baker
On Jul 14, 2019

The Thinking Behind The Tweet

Some followers are intimidated by Leader's self-confidence. Here are some Spirited suggestions, to make sure you do not come across that way: 

  • Be authentic…it is OK to be on the reserved side of centre if that is your character…it is OK to be on the boisterous side if that is your character
  • Be committed to working on self-improvement…i.e., raising his or her own self-confidence when that is required, as it will be from time to time
  • Focus on strengths: personal strengths and the strengths possessed by others
  • As Dale Carnegie taught, "Praise heartily"
  • Make full and appropriate use of humour…some leaders have just a little of it and will need to remind themselves of the importance of putting it to good use…other leaders have heavy doses of it and they will need to remind themselves to never let it go too far…self-humour is best…humour at the expense of others is an absolute no-no
  • Listen…resurrect that art if it has become lost
  • Master your emotions…and keep them under control [most of the time]
  • Live with Integrity…as defined here

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