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Name of author Rick Baker, P.Eng.

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People have their secrets and certain questions defy honest answers.

by Rick Baker
On Jun 5, 2019

The Thinking Behind The Tweet

When people slip up - when people who matter to you clearly illustrate they have broken their own values-rules

  • Fight the urge to question their virtues and write them off [as Covey described the reality of human behaviour] by quickly emptying their ‘trust account’,
  • Step back and consider the reality of your own values-rules breaches and try to counteract your natural attribution bias, and
  • Be open and candid with the people, but stop well short of dragging them through the coals or humbling them as if you are blessed to administer that right. 

Have you ever asked your customers what they would like you to measure?

by Rick Baker
On May 5, 2019

The Thinking Behind The Tweet

You probably think about what your customers want.

You probably measure what you think your customers want.

But, do you ever ask your customers what they want you to measure?


Tags:

Marketing | Measure & Monitor | Questions?: The Art of Asking Good Questions | Sales | Thought Tweets

Where are you coming from? & Where are you trying to go?

by Rick Baker
On Apr 19, 2019

The Thinking Behind The Tweet

Do people have thick enough skin to ask these questions?

Do people have thick enough skin to answer them?

It seems to me...if people set aside assumptions and conclusions long enough to ask and answer these two questions communication would find itself in much better condition.

You have a choice: you can multi-task for mediocrity or you can focus for excellence. What's your choice?

by Rick Baker
On Apr 13, 2019

The Thinking Behind The Tweet

Brain experts are telling us: The uptrend in multi-tasking, especially multi-tasking involving high-tech communication devices, is changing neural patterns strengthening some paths and weakening others. The neural paths that allow us to talk on the cell phone while surfing the web or creating s spreadsheet are strengthening while the neural paths that allow us to focus and concentrate are taking a back seat.

As this trend continues huge numbers of human beings will be able to do huge amounts of mediocre stuff.

We have a choice: we can choose to multi-task our way to mediocrity or we can focus & concentrate for work-performance excellence.

Put another way: we can choose to multi-task or we can choose to task-multi. [And major success only happens when w choose the latter.]

If you had no problems on your mind, how much would you think?

by Rick Baker
On Feb 24, 2019

The Thinking Behind The Tweet

I have shared thoughts about problems...for example, in 2011, I wrote some motivational experts are confounded by the word 'Problem'. 

Here`s another - sometimes our brains find themselves stuck in Problem Ruts. We spend so much time thinking about problems that we forget we can think about other things. Specifically, we spend so much time thinking about viewing problems as opportunities-in-disguise we forget we can think about other things. As a few examples, we can also think about: making the most out of a situation, inventing a new process, and making one small improvement to a specific task.

Influencing Powerful People - #4

by Rick Baker
On Feb 17, 2019

Here's another quote from Dirk Schlimm:

“The genius, who sees opportunity with outside-the-box ideas, gets easily frustrated if he or she feels surrounded by others who only see obstacles. A powerful person with a big idea is likely to feel that he or she is right and will grow impatient with naysayers.”

This quote triggers some questions...

Do you know many people who think of themselves as innovative/creative thinkers? Do you know people who consider themselves out-of-the-box thinkers while you see them under dimmer lighting?

Do you know many people who get frustrated when other people inject obstacles? How do you feel when others naysay when you raise what you believe to be good ideas?

Spirited Leaders have a philosophy that can be summed up in 5 words: People Don't Like Receiving Criticism. We also say, "Constructive Criticism is an Oxymoron".

Now, we know some thick-skinned people can accept and respond well to criticism...for these rare few, constructive criticism is not an oxymoron. However, implicit in Dirk's quote, it is highly unlikely people who possess and exhibit a level of genius - powerful people - will respond well to naysaying. So, when you find yourself facing such a powerful person consider better strategies than voicing criticism that will likely be received poorly.

If you must voice criticism then plan its delivery carefully.

Dirk explains how this can be done in his book.


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