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Name of author Rick Baker, P.Eng.

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Entrepreneurs must know about people strengths

by Rick Baker
On Mar 29, 2011
Some time ago I was hired to help a sales person overcome a sales slump. The fellow had many years of sales experience and success. He had joined a new company and sales were not being made as planned. When I asked how he felt about his situation he said he did not believe he could succeed in his current role. I asked why he stayed in the job. He said he felt obligated to the company that had hired him.
 
I talked with the company executives. They also felt the salesperson would not succeed. I asked why they kept the salesperson. They said they felt the salesperson just might change and succeed. They wanted to give him a full chance.
 
Some weeks later, the sales person was fired.
 
That is a story I have witnessed or been involved directly in many, many times during my career. Sometimes it was a sales person, sometimes it was a Controller, sometimes it was a President…but…the story was essentially the same:
  • A person was struggling in a business role
  • That person knew success was highly unlikely
  • The person’s boss knew the person was struggling
  • The person’s boss believed the person probably would not succeed
  • Somebody thought the person might change
  • Later, maybe in a week or maybe years later, the person was fired
After witnessing that story many times I asked myself, Why?
 
Over time, the answers became clear.
 
One answer is:
 
To excel as an entrepreneur you must know about people strengths.
 
You must know
  • Your own strengths
  • Other people’s strengths
  • How to best use as much of those strengths as possible
That sounds simple enough, but in practice it is not simple.
 
I read a lot of self-help literature.
 
A couple years ago, I read a series of books inspired by the Gallup group, good work called StrengthsFinder.  
 
StrengthsFinder is a system designed to help people identify their talents and build their strengths. You can buy the books and take an on-line assessment. I did that.
 
Then I introduced as many business people as I could to the StrengthsFinder concept. StrengthsFinder may or may not identify your exact themes of talent. However, based on the numerous assessments I have seen it is directionally correct.
 
StrengthsFinder is one tool for self-knowledge…there are many other tools.
 
The point I am trying to make is I have learned people’s strengths are a key to entrepreneurial success. And, you can educate yourself on how to go about understanding your strengths. When a team of people works at learning each person’s individual strengths there is a much greater likelihood goals will be achieved.
 
When work aligns with peoples’ strengths people can be passionate about the work. Passion can focus the work. Passion can reduce stress.
 
These are good things, worth working on.

Tags:

Entrepreneur Thinking | STRENGTHS: People-Focused for Success

Entrepreneurs must be able to lead change

by Rick Baker
On Mar 24, 2011
When I say, “Entrepreneurs must be able to lead change” I am talking about ‘people change’.
 
You must be able to lead ‘people change’.
 
Start with yourself….understand yourself:
  • Know your strengths
  • Know your weaknesses
  • Learn how your brain operates
  • Know how your logical mind and your emotions interplay
  • Know how different situations will influence your reactions
 
Only when you understand yourself will you have a fighting chance to understand other people.
 
Do not be lazy about it.
 
Do not let your mind trick you.
 
Do not presume you fully understand yourself, even worse, that you understand other people.
 
These skills require long-term effort.
 
There is a metaphor to explain what I am trying to convey here.
 
Dr. Jonathan Haidt wrote a book called ‘The Happiness Hypothesis’.  
 
In that book he describes people’s minds as Riders, on Elephants, walking on Paths.
 
Riders, Elephants, & Paths.
 
The Rider is the logical part of our mind.
 
The Elephant is our emotional part.
 
And the Path is the situation.
 
When logic and emotions disagree…emotions win.
 
Our emotions [the Elephant] ignore our logic [the Rider] and act or react to the situation at hand [the Path].
 
We must understand this interplay between logic, emotions, and situations if we are to make Changes For The Better.

Tags:

Emotions & Feelings @ Work | Entrepreneur Thinking

Entrepreneurship Highs & Entrepreneurship Lows

by Rick Baker
On Mar 22, 2011
As the saying goes, for Canadian natural gas marketers 1997 was a year when “one man’s trash was another man’s treasure”.
 
Enron had re-entered the Canadian marketing sector in 1993, following a 5-year non-compete. I know this because Enron’s exit from the Canadian marketing sector in 1988 created the job opportunity that changed the course of my career. Enron sold its Canadian marketing arm to the “Westcoast group” in 1988. Westcoast owned Union Gas Limited and its affiliates.
 
By 1988 I had spent 6 years at Union Gas, experiencing energy deregulation from the utility perspective.
 
By late 1988 Westcoast had merged 3 of its holdings, including the Enron marketing group, to create Unigas Corporation. Unigas was Westcoast’s unregulated marketing arm, with a primary focus on selling natural gas. Unigas sold to utilities and end users, to Canadians and Americans.
 
I joined Unigas in November 1988. My role had an Eastern Canada focus: Ontario and Québec, with a bit of activity in Manitoba.
 
About the “entrepreneurship highs”…
 
By 1993 I had left Unigas and joined with friends and partners to create Cibola Canada Energy Marketing Company.
 
This was not an unusual thing to do. Many of my ‘energy buddies’ had created their own independent marketing businesses. Some focussed on selling to the industrial-commercial-institutional sector, some focussed on selling to residential users…i.e., using door-to-door sales activity.
 
All of us were experiencing success. The market was ripe with growth and endless opportunity. Almost every marketer and consultant enjoyed the “entrepreneurship highs”. Businesses were built…quickly. As one of the more extreme 1990’s examples of “entrepreneurship highs” - one friend bought and parked a Rolls Royce in front of another friend’s home…the car and keys were a surprise gift given as thanks for help in ‘going public’.
 
Now…about the “entrepreneurship lows”…
 
Enron re-entered the Canadian market in 1993.
 
Enron had the mindset “go big or go home”.
 
That “go big or go home” strategy spread to the other major [not independent] energy marketing companies in Canada. From our independent perspective, “go big or go home” could be translated as “you are a fool if you buy from an independent marketing firm”.
 
Within 2 years, another saying joined “go big or go home”. That saying was “credit is king” and it could be translated as “you are an absolute fool if you buy from or sell to an independent marketing firm”.
 
Some major players – could it possibly have been Enron & friends? – pushed market pricing to very low levels throughout 1996.
 
In September 1996, a Canadian independent marketing firm became ‘offside’ to the point it could not meet its obligations. From our perspective, that meant we lost a large amount of low-priced supply. We were not alone. Other independent marketing firms also lost large amounts of low-priced supply. Many marketing firms, whether independent or deep-pockets, found themselves with a very negative mark-to-market position. The deep-pockets players didn’t lose much supply in relative terms and absolute losses of say $200,000 - $1,000,000 per hit didn’t dent the businesses too much. Smaller players, the independents, took the same $ hits however the relative impact was somewhere between very-troubling to catastrophic.
 
People reacted tentatively at first…during the first 2 weeks market pricing held…then market pricing started to increase about 1% per week…then 1% per day…then more…then it became almost impossible to  buy at any price.
 
I know this because throughout 1996 I had been speculating natural gas futures. Consistent with our company’s physical position…we were bearish. We favoured shorting the futures market. The end result was, when we lost physical supplies we became even shorter and we doubled up on that problem by also being short in the futures market. That is a wonderful combination if you thrive on maximized stress levels and minimal sleep.
 
Throughout the last few months of 1996, once a week or so another independent marketing company failed. That increased tension in the marketplace. It was a time when experienced and tough business men were bewildered, shaken, and in some cases overtaken by emotion and tears. Many months later, I sat in the ‘audience’ at bankruptcy proceedings and watched grown men sit front-and-centre, outcasts in the eyes of most of their peers. These were very painful things to watch. In our business sector it was the Year of the School of the Hardest Knocks.
 
By November 1996 most of the Canadian independent natural gas marketers were very short and very squeezed. A number had failed. Many more would fail during the next few months…when the dust finally settled and prices softened.
 
Go big or go home” had proven to be a winning strategy for the majors. Few independents survived that year when the most-powerful in the Canadian energy marketplace flexed their muscles.
 
But - we were lucky.
 
Within 4 weeks of the first supply-failure in September 1996 event we had made the absolutely agonizing decision to reverse our [commodity] position from ‘short’ to ‘long’.
 
That meant we faced one of two outcomes:
  1. If the market continued to rise for a few months then we would win. When I say ‘we would win’, I do not mean we would receive a windfall…I mean we would have an OK year….assuming our suppliers delivered.
  2. If anything else happened we would lose…I mean we would lose our business and face the bankruptcy experience…we would LOSE BIG.
 
We began to implement our strategy the day we made it. For some of us the first purchases were beyond painful. Each of those purchases solidified 6-figure accounting losses. Regardless, we had decided to go long and so we bought. And we bought more…and we bought even more. We didn’t haggle over price…we just bought from anyone who would sell to us.
 
Each time we bought gas in October, November, and December 2006 it sent buying signals to the market. Prices increased. And the pace of increase increased. Soon, our very-negative mark-to-market position had become very positive.
 
With our mark-to-market position reversed…we “lived to fight another day”.
 
We had survived the best and worst of the Entrepreneurship Highs & the Entrepreneurship Lows.

Tags:

Entrepreneur Thinking

Competing – using a low-Price strategy

by Rick Baker
On Mar 18, 2011
At our Leaders’ workshops we tie two marketing concepts together. The two marketing concepts are ‘the PQS Triangle’ and ‘Differential Advantage’. Both of these concepts are ‘vintage’ marketing thoughts…..things we learned a few decades ago.
 
PQS Triangle is a picture, designed to make it clear businesses can set its marketing strategy based on a combination of Price, Quality, and Service. Rarely, if ever, can a business succeed if its marketing strategy is designed to win at all of P, Q, & S. Put another way – it is virtually impossible to deliver the lowest Price, the highest Quality, and the b set Service all at once. Something has to give. For most of our Clients the thing that has to give is Price: most of our Clients are not in a position to offer the lowest Price.
 
Differential Advantage answers the question: Why do our Clients buy from us rather than do nothing or buy from one of our competitors?
 
When the PQS Triangle and Differential Advantage are combined we have the essence of the marketing strategy.
 
For certain businesses the marketing strategy does contain Price – ie, the business can compete by offering better prices than their competition.
 
We think this is rare [even though we recognize many of our Clients’ Clients want it or demand it].
 
We think many businesses struggle and fail because they use a low-Price strategy when that is a doomed strategy.
 
However, there are 2 scenarios when a business can compete using a low-Price marketing strategy.
 
Those 2 scenarios are:
  1. Volume Leadership scenario: when your business has massive volume you can use your buying clout to reduce your supply costs and you can use ‘economy of scale’ to reduce your operating costs. Then you can reduce your Prices, hold a Price advantage over your competition, and grow your business. Big-box stores can always offer better Prices than boutiques.
  2. Educated Entrepreneurship scenario: when you have obtained specialized knowledge [for example, from being an employee at a big business] you can draw on your specialized knowledge to compete with bigger, less-entrepreneurial or more-bureaucratic businesses. This is how many entrepreneurial businesses get started.
Now – there may be other scenarios where you can use a low-Price marketing strategy and run a profitable and sustainable business.
 
If there are then we would really like to know them.

Tags:

Entrepreneur Thinking | Marketing | Sales

Mark Weber visits our Centre For Family Business

by Rick Baker
On Mar 17, 2011
“Resolving Disputes in Business and in Life”
 
That is the title of the presentation Mark Weber gave at our last Centre For Family Business breakfast.
 
As always, Mark provided a fun, educational session.
 
I took lots of notes and this Thought Post outlines a couple of my take-aways…which I have already used to help myself and other folks with decisions.
 
For more information, please contact Mark Weber.
 
1st take-away: When resolving a dispute, first focus on Interests
 
There are three approaches to resolving disputes: the Interest approach, the rights approach, and the Power approach. Mark pictured it this way:
 
 
Interests are our needs, desires, concerns…that’s the best place to resolve disputes. When we escalate discussion from Interests to Rights we get into negative emotional territory. An example of Rights would be, ‘the contract says _______’. Beyond discussion of Rights, disputes could escalate into Power territory. An example would be, ‘setting an ultimatum’.
 
When facing a dispute, first, take time to focus on Interests.
 
2nd take-away: People are biased and make a fundamental attribution error
 
While Mark was talking, I drew a little table to capture another lesson.
 
 
When it is me
When it is someone else
When things go well
I give the credit to myself
I give the credit to the situation
When things go poorly
I blame the situation
I blame the person
 
I don’t believe this is intended to apply to all the people all the time. Rather, it is a tendency we should consider as we judge other people…and, as we try to understand how other people judge us. 
 
In summary, when the biasis at work we judge like this:
  • When other people do poorly we blame their behaviour [ie, we blame them]. However, when other people do well we give credit to the situation.
  • We do the exact opposite when it comes to judging ourselves.
Thank you, Mark, for presenting very helpful advice on this thought-provoking topic…a topic that, as your presentation title says, applies both to Business and to Life.
 
***
 
A personal story – about Bias
 
Clearly, to the extent bias exists in us we should work to find at least middle ground.
 
As an example - Performance Appraisals are not a dispute per se…but they can quickly and even quietly become disputes.
 
Many years ago I recognized I tended to judge people too harshly when I gave performance reviews. My view at the time was - people judged themselves too leniently. I came to these conclusions because I asked people to write their own self-assessments and provide them to me before I presented the performance review I had written about them. When I received their self-reviews and compared them to my boss-created-reviews I noticed a consistent, big gap. I gave this quite a bit of thought. I tried to put myself in the other peoples’ shoes so I might understand how they reached their self-review scores. Then I thought about why the gaps in our views were so large. I concluded I set very high standards on myself and those standards could not, in general, be applied to others. [Perhaps that conclusion was wrong…I hope to discuss this with Mark Weber.] I decided to refrain from reviewing people’s self-assessments until I had completed a first draft myself. Then, I took my first draft and before looking at the self-assessments I raised every grade…about 20 points out of 100. That removed the gap for some people, removed more than half the gap for most people…however, a too-big gap still existed for some people.
 
That was many years ago. I now understand situations are a vital consideration. I now know under the same situation some people succeed while other people fail. I know leaders and co-workers must do their best to construct ‘winning’ situations. And, we must do what we can to help one another be better prepared for the ‘challenging’ situations.
 
More on this topic in future Thought Posts…

Tags:

Communication: Improving Communication | Entrepreneur Thinking | Family Business and CFFB

work at Work? or work at Home?

by Rick Baker
On Mar 16, 2011
On LinkedIn, a question was asked about the pros and cons of working at home versus working at work.
 
Here are some of my thoughts:
 
Excellence happens when people have the benefit of face-to-face interactions with other people: relatively few people achieve their full potential in isolation.
 
So, if it is an either/or decision then the answer is ‘workplace’.
 
For many roles, some tasks may actually be performed better in isolation…less interruptions. As the requirement for collaboration increases face-to-face interactions become increasingly necessary. This can, in part, be mitigated by video conferencing. But, that’s not as good as face-to-face discussion.
 
How to change work conditions to obtain a more home-like mindset?
 
That’s a great question.
 
Recently, a friend decided to build a new plant facility for his business. He went to each employee and asked them what they would like to see in the new building. Then, he included everything his people requested. The plant was awesome: lots of light, bright colours…and a squash court.
 
Now, everyone can not go that far.
 
But, the big lesson I learned was – Ask people what they want.
 
Ask with sincerity.
 
Listen.
 
Follow through.

Tags:

Delegation & Decisions | Entrepreneur Thinking

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