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Name of author Rick Baker, P.Eng.

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Thought Tweet #653

by Rick Baker
On Jan 16, 2013

Thought Tweet #653 When your people do routine tasks, do they illustrate the winners' attitude?

 

The Thinking Behind The Tweet

Routine tasks do not have to be de-motivating. Yet, for many people they are just that. Perhaps, we have lost track of the fact that each of the cogs in the wheel is important? Perhaps, too many leaders forget to mention that frequently enough? Perhaps, too many leaders fail to do some of the routine work...seeing themselves above-the-cog... and neutering their ability to lead by positive example?

Tags:

Attitude: Creating Positive Attitude | Thought Tweets

@GKWCC #P2P: People sometimes focus on price because they are uninformed about other aspects of your product/service.

by Rick Baker
On Jan 16, 2013

The @GKWCC #P2P series of thought tweets contains ideas, quotes, & suggestions provided by local business leaders at "CEO Peer-to-Peer" group meetings, sponsored by the Greater Kitchener Waterloo Chamber of Commerce.

The goals of the thought tweets: to help local business leaders and to promote the sharing of business thoughts.

The thoughts expressed are not opinions of the Greater Kitchener Waterloo Chamber of Commerce...they are opinions of local business leaders who are Chamber members and participate in the Chamber's CEO P2P program.

Tags:

Greater KW Chamber - CEO P2P Groups | Leaders' Thoughts | Sales

About customer loyalty...seeking a simple measurement

by Rick Baker
On Jan 16, 2013

Are you on the lookout for simple, reliable business tools? [i.e., Are you Seeking Simple business solutions?]

Are you interested in understanding your customers' perceptions of your company, product or service?

If you answer yes to these 2 questions, here's one simple & straightforward answer...

***

About customer loyalty, there is one ultimate question. It allows you to quantify your level of customer loyalty.

On a scale of 0-10...

"How likely is it that you would recommend this company, product or service to a friend or colleague?"

Tally the answers under the following 3 classes:

          9-10 means Promoter

          7-8 means Passive [and at some risk to competition]

          0-6 means Detractor [and that's a real problem]

Then your customer loyalty score is calculated as follows:

Promoters - Detractors = NPS

NPS: your 'Net Promoter Score'...the higher the better...and, an upward trend-line is a good thing.

 

NPS: a terrific example of Seeking Simple.

 

Footnote

Source of the NPS customer-loyalty question: Fred Riechheld, 'The Ultimate Question', (2003)

Tags:

Marketing | Questions?: The Art of Asking Good Questions | Seeking Simple!

@GKWCC #P2P: For CEOs - it's all about trust & relationship-building...for many others, this seems to be forgotten.

by Rick Baker
On Jan 15, 2013

The @GKWCC #P2P series of thought tweets contains ideas, quotes, & suggestions provided by local business leaders at "CEO Peer-to-Peer" group meetings, sponsored by the Greater Kitchener Waterloo Chamber of Commerce.

The goals of the thought tweets: to help local business leaders and to promote the sharing of business thoughts.

The thoughts expressed are not opinions of the Greater Kitchener Waterloo Chamber of Commerce...they are opinions of local business leaders who are Chamber members and participate in the Chamber's CEO P2P program.

Tags:

Business Contains Only 3 Things | Greater KW Chamber - CEO P2P Groups | Leaders' Thoughts

Thought Tweet #652

by Rick Baker
On Jan 15, 2013

Thought Tweet #652 Seek the upside in ordinary tasks: seeking simple work and doing it well; knowing its link to positive outcomes.

 

The Thinking Behind The Tweet

As the old saying goes, "There is satisfaction in a job well done."

There is more satisfaction when:

  1. You know the work, even if it is the most-simple of tasks, is a step toward a positive outcome and
  2. You do the work well.
Some people know this.
 
Others have to learn this.
 
Some have to teach this.
 
Leaders illustrate this by example: Mahatma Gandhi took pride in simplicity and practice of walking; Napoleon Bonaparte took pride in the science and practice of aiming cannons. 

Tags:

Emotions & Feelings @ Work | Goals - SMARTACRE Goals | Seeking Simple! | Thought Tweets

Aimplification

by Rick Baker
On Jan 15, 2013

Why not expand your presentation of your chief aim?

The business gurus and the motivational speakers have extolled the virtues and values of aiming big and amplifying your purpose: 

  • big hairy audacious goals [Jim Collins' BHAGs]
  • wildly important goals [Stephen R. Covey]
  • shoot for the moon [Les Brown]

I think it is more important to clarify your purpose than to make it bigger.

You cannot assume the purpose of your thinking is obvious. So, when you are a business leader you cannot assume people know why you ask them to do stuff. You cannot assume people know how pieces of work fit together or how they align with your organization's goals.

You have to express these things.

You have to talk about your organization's overall goals...long-term goals. You have to talk about specific task-&-action goals...short-term goals. You have to talk about your personal goals. As you describe your goals and explain what you are aiming at you have to adjust your messages...much like your camera lens must be adjusted to capture short- and long-distance objects. This makes sure pictures are clear rather than fuzzy.

That's what I call aimplification


 

 

 

Tags:

Communication: Improving Communication | Goals - SMARTACRE Goals

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.