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Name of author Rick Baker, P.Eng.

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Have you ever worked at not listening to people?

by Rick Baker
On Dec 12, 2014

If you have difficulty listening to people, try not listening to them.

I expect you will find it much more difficult to not listen than listen.

It seems to me people have a difficulty listening because they have never made a conscious effort to not listen. If they made a conscious effort to not listen then they would understand it really isn't that difficult to listen to other people. It is far more difficult to totally tune other people out and not listen to anyone. If you have difficulty listening to people, try not listening to them.

I expect if people were forced to learn how to excel at not listening then they might even start arguing in favour of the benefits of listening. Perhaps, they would convince one another that it is far more work to not listen than it is to listen...so we might as well start listening.

Of course, there's a third alternative...

If you are the type of person who avoids extremes then you will not want to excel at either listening or not listening. If that's the type of person you are then there's good news for you. You can master the skill of half-listening. That takes little talent. That requires no effort.

Almost everyone can half-listen.

Almost everyone does.

Tags:

Communication: Improving Communication | Humour

Changing Culture, Improving Performance

by Rick Baker
On Dec 10, 2014

I hear lots of people talking about business culture. I hear lots of people talking about the requirement for changes. I hear lots of people complaining about problems.

When I hear people talk of these things, I think about two things. First I think about peoples interests. Are people interested in themselves only or are they interested in another people? And, to what degree are they interested in other people? The next thing I think about is people's ability or inability to make change. Can the person change themselves? What are they doing to bring that about? Can the person influence others to make changes?

I think about people's interests. I think about people's ability to influence self [self-control] and ability to influence others. A picture with four quadrants comes to mind.

 

 

 

I meet many people who, when they are talking about co-workers, describe them as self-centred and entrenched...unable to change...negatively influencing others. It is clear the people who express these views consider themselves to be different. They consider themselves to be much less self-centred and much more capable to accept and bring about change. I suppose this is just another example of how the attribution bias manifests itself on a widespread and frequent basis.

We tend to view others more harshly than we view ourselves.

Perhaps it's our egos working to protect us?

And I wonder - Can self-centred people have a positive influence on others?

When you stop and think about it...

by Rick Baker
On Dec 8, 2014

About that decision you just made:

  • What goal were you trying to achieve? 
  • What options did you consider? 
  • How do you know this decision is the best option?

Of course, when you believe you are too busy you will not stop to think about these sorts of things...you will just continue to 'do stuff'. 

How's that working out for you?

If it's working out well then that's good news.

If it's not working out well, you can consider a different approach...like asking yourself a short series of questions.

For example: 

  • What goal were you trying to achieve? 
  • What options did you consider? 
  • How do you know this decision is the best option?

It's your choice - multi-task for mediocrity or focus for excellence.

by Rick Baker
On Dec 6, 2014

The Thinking Behind The Tweet

Can this common sense [backed by brain science] withstand the urgencies of your day?

Focus & concentration bring excellence.

When we have mastered performance excellence we can get in the zone.

Either way, focus/concentrate or in the zone, we are not multi-tasking when we are performing with excellence.

Tags:

Attitude: Creating Positive Attitude | Thought Tweets

Egos, Communication, & Positive Changes

by Rick Baker
On Dec 5, 2014

When Change Does Not Happen

When change does not happen at your business it's because you fail to communicate. Yes -that's a tough pill to swallow. But it is true.  You fail to generate change because you fail to inspire people and influence them to change. You fail to address and remove the mindsets that cause people to resist change. And, you fail to connect in meaningful ways with the people at your business who could help you bring about the changes you desire.

In particular, you fail to help people be comfortable and feel they have a level of control.

Instead of feeling in control or at least having a feeling of partial control your people feel it is your change. Your people resist change because it is your change not their change.

This is a fact of life. Your people are not behaving badly. You do the same thing: you resist change when it is dumped or forced on you.

 

Egos, Communication, & Positive Changes

Egos thrive on control - egos work hard to maintain control.

Egos fear the unknown - egos work hard to minimize surprises.

Egos are the ultimate internal authority - egos resist the intrusions of external authorities.

Egos are supreme internal judges – egos rule harshly against external opinions.

Egos are part of the human condition…for the most part ignored and misunderstood…egos exert their control quickly – always protecting their owners and presenting their owners in the best light.

Understand the power of egos.

Take the time to communicate with egos.

When satisfied with your communication, egos will help you bring about the changes you desire.

***

Tags:

Change: Creating Positive Change | Communication: Improving Communication

Getting Everything You Want

by Rick Baker
On Dec 3, 2014

Sales and motivation expert Zig Ziglar said, "You can get everything in life you want if you will just help enough other people get what they want."

US President Harry S Truman said, "It is amazing what you can accomplish if you do not care who gets the credit."

What do you think?

Do you think you must give before you get? 

Do you think success is defined in terms of:

(a) the things you receive?

(b) the credit you receive?

(c) both?

(d) none of the above?

Let's assume both Zig Ziglar and Harry Truman are right. Under that assumption, people will maximize the chance of obtaining everything they want in life by helping others obtain what they want and allowing others to take credit for their achievements. 

Let's assume both Zig Ziglar and Harry Truman are wrong. Under that assumption, people should not make an effort to help others obtain the things they want and people should not be concerned about who gets credit when successes are achieved.

Of course, there is middle ground: people can help others from time to time and allow others to receive credit for their successes from time to time.

What do you think?

How do you want to behave...what are Good Habits and what are Bad Habits?

***

Consider your past experiences...

Has anyone ever stolen one of your ideas and presented it to the boss?...how did you feel when that happened?

Has anyone ever helped you achieve something you desired?...how did you feel when that happened?

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.