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Name of author Rick Baker, P.Eng.

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People & Process - 10 Recommendations

by Rick Baker
On Nov 23, 2012

Business Only Contains 3 Things: People, Process, & Situations...

 

People Excellence - 5 Recommendations

1.    Build a culture that observes, talks, and walks personal strengths

2.    Give up 80% of options – focus on your people's individual strengths

3.    Design all roles to fit individuals’ personal strengths

  • With self & existing employees – immediately, ensure the bases are properly covered
  • With new hires – well before hiring them

4.    Create remuneration that promotes and rewards strengths-based actions & results

5.    Reward strengths-based results…frequently


Process Excellence - 5 Recommendations

1.    Seek process/system problems - find, & cure their roots 

2.    Create system-solutions that cover human weaknesses and confirm replication of actions & accountability for performance

3.    Production technology – lead the pack…or, at least, be a front runner 

4.    Information & communication technologies & process – make them struggle-free

5.    Make profitable business growth an enterprise function

Tags:

Leaders' Thoughts | STRENGTHS: People-Focused for Success

Thought Tweet #613

by Rick Baker
On Nov 21, 2012

Thought Tweet #613 Work performances are mirrored in work feelings. Work feelings are mirrored in work performances.


The Thinking Behind The Tweet

As a rule, you don't see happy faces when people are struggling with their work.

As a rule, you don't see unhappy faces when people are doing a good job.

When put to good use, personal strengths generate two things: positive body language and quality work results.

Tags:

Emotions & Feelings @ Work | STRENGTHS: People-Focused for Success | Thought Tweets

A Formula for Personal Strengths

by Rick Baker
On Nov 16, 2012

We have revised our formula for personal strengths.

Up until recently, we have used the Gallup/StrengthsFinder definition of Strengths. We have taught the following formula:

    Talent

+ Knowledge

+ Skills            

= STRENGTHS

There is no question, this Gallup/StrengthsFinder description of Strengths is accurate, valid, and very helpful. We have seen 100's of people put it to good use.

When we modified it as follows, we found it was easier to understand:

   Natural Talent

+ Specialized Knowledge

Practised Skills

= STRENGTHS

These word additions helped people understand:

  • Everyone possesses talents. Talent is part of the human condition. We are born with talent. Some of the things we do will naturally align with our talents. Some of the things we do will cut across the grain for our talents.
  • Knowledge alone is not enough. When it comes to work, the knowledge must be specialized, related to the work role.
  • Skills are not natural...skills don't just happen. They have to be learned; they have to be 'made and formed'; they have to be practised.  Skills are Good Habits

 

Now, we have made a major improvement to our definition of STRENGTHS:

 
   Natural Talent
  
+ Opportunities

+ Specialized Knowledge

Practised Skills

= STRENGTHS

We thank Malcolm Gladwell for being so clear and persistent in his book, 'Outliers'. A few years ago I met Malcolm Gladwell and listened to him talk about 'Outliers'. While I bought a hard copy of the book some time ago and I understood his message and its importance, I did not grasp the full significance until I listened to the audio version of the book recently. In particular, (1) my thinking about Strengths and their application at work has changed and (2) my thinking about the Leader's role has become more textured. 
 
I reached the following conclusions:
  1. Spirited Leaders must include ''Opportunities" in their definition of Strengths.
  2. Spirited Leaders have the ability to create and influence 'Opportunities' for others.
  3. In the past we have said, "Business Only Contains 3 Things: People, Process, & Situations" and we have said it is the Leader's responsibility to anticipate Situations and to pave the path for Situations. Now, we have specifically identified 'Opportunities' as a subset of 'Situations'...a very-desirable subset. 
Leaders must deliver Opportunities to followers.
 
 
 
PS: Malcolm Gladwell is one of my heroes. I had the honour of chatting with him and having my picture taken with him in 2008. 

Tags:

Business Contains Only 3 Things | STRENGTHS: People-Focused for Success

Body Language & Work Performance

by Rick Baker
On Nov 15, 2012

One important facet of leadership is the ability to accurately observe others and understand how they are feeling.

Work performances are mirrored in work feelings.

Work feelings are mirrored in work performances.

When you observe positive body language that is an indicator people are working in their strengths zones...and that is also an indicator performance is on track toward desired goals.

When you observe negative body language that is an indicator people are not working in their strengths zones...and that is also an indicator performance is not on track toward desired goals.

 

As examples...

 

 ENTHUSIASTIC Zone

If you see faces that look like these then your people are in the ENTHUSIASTIC Zone. When you see faces like these at your workplace you will be prone to return the broad smile. You will know people are inspired about work...self-motivated because they are putting their strengths to good use. Enthusiastic people are treasures. Enthusiastic people get it done. Enthusiastic people pave the path for others around them to self-motivate.

 

 

 ENJOYMENT Zone

If you see faces that look like these then your people are in the ENJOYMENT Zone. Leaders cannot and should not expect people to be enjoying or enthusiastic about their work all the time. However, it is essential that faces of enjoyment are seen regularly. That is the best signal a leader can receive that work-in-progress is being done with strength and that work is likely to achieve desired goals. 

 

 

ACCEPTANCE Zone

If you see faces that look like these then your people are in the ACCEPTANCE Zone. Many people accept work as a necessary evil. Work is the thing they do to get money to pay for the things they'd far rather be doing. People in the ACCEPTANCE Zone can be engaged...but that wears off quickly. Often, they become soft-voiced, behind-the-scenes complainers and that can annoy other folks.

 

 

  HO-HUM Zone

If you see faces that look like these then your people are in the HO-HUM Zone. When people look like this they are going through the motions. Their work may be satisfactory, but it will never be impressive. These sorts of faces can be contagious; they let co-workers down; they are deadwood. And, if it is possible at all, something significant has to happen to shake these people out of their doldrums.

 

 

UNCOMFORTABLE Zone

If you see faces that look like these then your people are in the UNCOMFORTABLE Zone. These sorts of faces are often linked with loud and regular complaints, aches and pains and absenteeism. These faces can be the antidote for enthusiasm and enjoyment. Fear exists behind these faces. One of the fears: people know when they are not operating from strengths zones. Yet, most times, they refuse to accept it or admit it. Leaders must address these faces...help the people overcome their fears or sooner rather than later help them off the bus.

 

 

 DISTRESS Zone

If you see faces that look like these faces then your people are in the DISTRESS Zone. They are not working in their strengths zones. Continued work under distress is pretty much guaranteed to result in very poor performance, failure to meet goals, and strained-to-broken interpersonal relationships. Perhaps most people suffer distress from time to time. We all have bad days, many have very bad days. Infrequent incidents of distress are not necessarily a major problem. However, when you see faces of distress frequently or on a continuous basis that is a huge warning sign...something MUST be done! The leader holds the obligation to take/help with remedial action.

 

Thought Tweet #607

by Rick Baker
On Nov 13, 2012

Thought Tweet #607 Even young Mozart was too busy playing notes to focus his mind on quality music.

 

The Thinking Behind The Tweet

Apparently, even the greatest, including the child-prodigy composers, could get all wrapped up in their instruments and their talents at the expense of gaining the specialized knowledge required to excel. [Fortunately, they had mentors.]

Strengths = Talent + Opportunity + Specialized Knowledge + Practiced Skills.

Tags:

STRENGTHS: People-Focused for Success | Thought Tweets

Successful local businesses

by Rick Baker
On Nov 8, 2012

We are fortunate to live near numerous successful businesses.

I've had the privilege of visiting many of these businesses, meeting the people who generate the success, and seeing the winning processes in live-action.

In a nutshell, here's how I would summarize our local, successful businesses:

  • the owner-leaders lead balanced lives...as opposed to being eccentric
  • at least one of the business owner-leaders has a magnetic personality, which is regularly put to use with clients, suppliers, and commercial allies
  • the business models can be described in simple, easy to understand words
  • the products and services are straightforward, tangible, and widely used in many geographies
  • the businesses have leading-edge process equipment [that fits the products, services, and client needs in their industry sector]
  • the owner-leaders have access to real-time information on business performance [ERP, CRM, Accounting, Dashboards]...either expensive world-class information systems or proprietary systems created to fit their specialized needs [and their people]
  • a workforce that confirms right-sizing [consistent with leading-edge process technology] and the right people on the bus [which seems to be a combination of Jim Collins' Good-to-Great thinking and a conscious balancing of people & technology]
  • generally happy employees throughout the hierarchy and all departments and roles

Tags:

Emotions & Feelings @ Work | Entrepreneur Thinking | STRENGTHS: People-Focused for Success

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.