Thought Tweet #855 What comes first, pleasing customers or pleasing employees?

The Thinking Behind The Tweet

I hope you take that at least two ways.

PS: In my travels I encounter many business people who bend over backwards preaching customer service and satisfaction. While they are doing that, they seem to be oblivious to the distresses of their employees. I wonder - Is it even partially sane to expect disgruntled employees to raise pleased customers. 

Thought Tweet #854.5 When you criticize people you trigger their 'No' responses....and, at that point, constructive communication is over.

The Thinking Behind The Tweet

When 'No' thoughts are filling the brain there is little room for 'Yes" thoughts. In fact, chances are 'No' and 'Yes' thoughts will not want to occupy the brain at the same time. They would rather take turns. And, for most people the 'No' thoughts are much more sticky. When they find their way into people's brains they stick there until they run out of reasons to defend and bolster the ego.

While 'No' thoughts are sticking around the brain, working away to defend and bolster the ego there is little, if any, opportunity for constructive communication...particularly communication involving the person who triggers the 'No' response.

Thought Tweet #854 If you don't know you influence people then chances are good you're observing negatives and confused why.

The Thinking  Behind The Tweet

We can know ourselves.

We can know we influence other people.

We can know we can influence the way we influence other people.

So, we can choose how we want to influence other people.

If we do not so choose then we must accept the consequences of our influence on others...no matter how negative and confusing they will be.