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Name of author Rick Baker, P.Eng.

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P=2S+O and the 4 Hierarchies of Delegation

by Rick Baker
On Sep 3, 2013

The 4 Hierarchies of Delegation

When you assign responsibility and expect accountability you can give your subordinate one of the following 4 instructions:

  1. Investigate, report facts back to me, and I will make a decision on what you need to do.
  2. Investigate, give me alternative actions, with pluses and minuses of each, and give me your recommendation on the best option...then I will decide what you need to do.
  3. Think it through then activate your plan and advise me of what you did.
  4. Think it through then activate your plan and there is no need to inform me.
These progressive steps for delegation of decision-making authority can be summarized as:
  1. Think, let me know, & I will decide
  2. Think, recommend, & I will decide
  3. Think, take action, keep me informed.
  4. Think, take action, no need to inform me.
These steps can be used to help people learn how to handle responsibility and authority.
 
These steps can be used to build trust between bosses and their subordinates.
 
These steps can be used to help people learn...and develop Decision-Making knowledge and skill.

***

Subordinates should be accountable for their performance of delegated tasks.  This can be achieved by:

  • Evaluating performance based upon subordinates staying within authority boundaries.
  • Measuring performance based upon achieved results.
  • Scheduling update meetings with the subordinates. 
  • Listening to subordinates and coaching about action adjustments.

 ***

To be successful subordinates must be given the following structure:

  • A detailed job description
  • A written system to be followed
  • Training, coaching, & mentoring
  • Goals that can be measured
  • Goals that are achievable
  • Guidelines and standards of performance
  • Timeline schedules to be followed
  • Authority to act (Levels of authority should be pre-assigned...see above example of 4 Hierarchies)
  • Rewards for performance of actions and results

 

 

 

Thought Tweet #817

by Rick Baker
On Sep 3, 2013

Thought Tweet #817 For situations you cannot control, learn how to avoid feeling anger, anxiety, fear & frustration.

 

The Thinking Behind The Tweet

When people find themselves in situations they cannot control their reaction is, naturally, one of discomfort. For some people, the discomfort is extreme. This discomfort often leads to thoughts and actions that lead to dysfunction, stress, and a host of other negative things. 

We can learn how to do better than that.

We can teach ourselves how to do better than that.

Tags:

Business Contains Only 3 Things | Emotions & Feelings @ Work | Thought Tweets

Thought Tweet #817.5

by Rick Baker
On Sep 3, 2013

Thought Tweet #817.5 The day you stop learning...that's the beginning of the end of construction & achievement. 

 

The Thinking Behind The Tweet

Never before has life-long education been so essential...that's another consequence of living through the Future Shock era.

Tags:

Change: Creating Positive Change | Thinking as in Think and Grow Rich | Thought Tweets

Thought Tweet #816.5

by Rick Baker
On Sep 2, 2013

Thought Tweet #816.5 Why do so many people let so many problems arrive as surprise packages?

 

The Thinking Behind The Tweet

A salute to risk management...

Tags:

Questions?: The Art of Asking Good Questions | Thought Tweets

Thought Tweet #816

by Rick Baker
On Sep 2, 2013

Thought Tweet #816 We have a choice: multi-task to mediocrity or concentrate for excellence.

 

The Thinking Behind The Tweet

Can this common sense [backed by brain science] withstand the urgencies of your day?

A Spirited Leaders scenario - #5

by Rick Baker
On Sep 1, 2013

You are a small-business owner.

You have a business partner, maybe more than one.

There are times when you get along with your partner. There are times when you and your partner don't interact much. And, there are times when you and your partner do not get along.

All of this is normal.

Or, is it?

It depends on how you feel about the relationship you have with your partner.

On balance:

  • do you feel things are absolutely excellent between you and your partner?
  • do you feel things are touch and go once in a while but quite OK most of the time?
  • do you feel stressed, knowing things are not right between you and your partner?
  • do you feel your working relationship with your partner is trending downhill?

The last 2 bullet points are symptoms of what we call ‘Partners In Dispute’.

When the relationship between business partners becomes strained and that strain doesn't go away quickly it can set the pattern for Partners In Dispute.

There are numerous causes:

  • disagreement about money issues, including personal pay and expenses
  • conflicting interpersonal styles, with at least one appearing dysfunction
  • disagreement about risk, changes, and plans for the future

Those are just a few examples. While the causes are different the situations are similar. When Partners In Dispute is present the situations are:

  • stressed and strained, emotions run high
  • disagreements are unresolved, they tend to linger for long periods of time and they tend to affect and complicate decisions
  • communication falls off the tracks, often adding to the stress level of not only the partners but also the employees who work for them

When you are deep into Partners In Dispute, you can feel cornered and perhaps even helpless. You may spend considerable time talking about the problem: talking with your spouse; talking with your friends; sometimes even talking with employees (who are caught up in the dispute; talking with advisors such as accountants and sometimes lawyers, etc.

You may have spent a lot of time talking with many people.

Yet, your Partners In Dispute problem did not go away. It simmered and cooled down for periods. However, it jumped back into full force as problems arose or opinions on actions differed.

The good news...

There are quick and simple ways to identify the root problems behind Partners In Dispute. Stress levels can be reduced quickly. And, often, Partners In Dispute situations can be remedied.

We know this because we have done this and we have helped others do it.

Tags:

Spirited Leaders

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.