Sales Tweet #16 The tea leaves say a Client will call today to ask why you haven't delivered yet. Don't wait. Call first.

 

Over-promise and under-deliver. That raises stress levels for all involved. If you are the recipient of the problem then you feel let down and perhaps cheated. If you are the cause of the problem then you feel at least a little guilty and obligated to recover ...or, you feel the need to hide. Since Murphy's Law does apply from time to time, problems do arise and sometimes we can not fulfill our commitments. When that happens we should make sure we call our Clients before they call us. Better still we should call them and outline a clear plan for the delivery of the thing we promised.