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Name of author Rick Baker, P.Eng.

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7 Steps to learning from Problems

by Rick Baker
On Jul 10, 2014

7 Steps:

  1. A Problem Arises [100% guaranteed to happen...Identify them]
  2. STOP [focus attention - multi-tasking won’t work]
  3. Get Present – no ‘past regrets’, no ‘future worries’
  4. Be Thick Skinned – admit errors
  5. Be Objective – no fault, observe, ask questions & learn
  6. Talk & Walk P=2S+O
  7. Talk & Walk P=O2L

 

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