by Rick Baker
On Oct 27, 2014
Leaders must do something about it...
- When they notice their people are under-performing
- When they find their people are making an unusually high amount of errors in their work
- When they sense their people are just going through the motions
- When they know their people's work quality is substandard
- When they see their people aren't providing their best effort
- When they see their people showing disregard for the rules
- When they hear their people bickering back-and-forth, criticizing one another
- When they learn their clients are complaining about products or services
Few business leaders would argue against someone doing something to remedy situations like those described above.
Yet, many business leaders do not take decisive action when they observe these and other bad habits.
There are many reasons why leaders fail to take decisive action. Three reasons are at or near the top of the list:
- I'm too busy to deal with all these things.
- It isn't my responsibility...my managers should handle their people.
- I don't like dealing with conflict situations.
None of these excuses cut it in the world of business success.
- Successful leaders illustrate repeatedly that they do not suffer from a lack of time...successful people have more time.
- If the leader waffles then followers lose respect for the leader. Related to this, it is dangerous to delegate a task you refuse to do yourself. Lead by example.
- Napoleon Hill taught the importance of harmony at the leadership team and throughout the organization. Interpersonal conflicts are a fact of life. Interpersonal conflicts demand continuous attention and planned action. If left unattended, interpersonal conflicts destroy morale and remove the opportunity for forward progress and success.