Business is about problems & opportunities, an ongoing string of them. Business is about identifying those problems & opportunities and creating options for solving those problems & taking advantage of those opportunities. I believe leading business people agree – of most importance, business is about people believing their efforts will lead to valuable work results and people feeling a level of satisfaction/enjoyment while they are doing their work.

With a little guidance, people can work together and prove most of us are able to agree on small improvements. And, with a little guidance, people can prove many if not most of us want to take solution-actions. These are the first [and the hardest] steps in the process of creating positive, sustainable change…I mean, change that will be of benefit not just to ‘the company’ and its clients but also to each and every person involved [and their families, who rely on them].

Leaders should provide the ‘guidance’ referred to above by organizing and facilitating small task forces.  The task force should embrace the goal of reaching consensus on small changes that will help people grow as individuals, as a team of people, and as a provider of service to clients.

The task force process: short meetings [30 minutes]…encouraging consensus on problems…facilitating consensus on small action steps of improvement…small steps of positive change…with everyone participating…with everyone buying into the actions.