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Name of author Rick Baker, P.Eng.

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What Sales Managers Want

by Rick Baker
On Aug 9, 2012

How often do you step away from your day-to-day work to think about what Sales Managers want?

Sure, if you're a business leader then sales managers have disappointed you in the past...so you may find it tough to listen when they talk to you.

Sure, if you're a sales rep you've got a pretty good handle on every mistake Sales Managers are capable of making...so you are often on your guard when you talk with them.

Sure, if you're a controller or CFO...you've got some reservations too.

But - maybe it would be a good thing to know what sales managers want?

I've taken a shot at creating a sample list...perhaps, you could discuss these sorts of items with your Sales Manager? 

  1. To set realistic goals for their Sales Departments
  2. To achieve those goals, or perhaps, to fall just a tiny bit short of them
  3. To deliver insightful and pertinent communications to their sales reps so the reps can use those communications to gain advantage with customers
  4. To have the authority to treat sales reps as individuals [and as members of 'categories']
  5. To understand a broad range of clients
  6. To thoroughly know sales reps and others at the company have personal relationships with certain clients
  7. To understand their industry and how their company is different from the rest of the pack
  8. To deliver quality products and services - on time
  9. Real support from Marketing Departments...especially: help segmenting target markets, help identifying the company's differential advantage, and help creating 'unified' company messages for clients
  10. To hear the truth
  11. To see more smiles than frowns
What does your Sales Manager have to say?

Tags:

Leaders' Thoughts | Marketing | Sales

Thought Tweet #538

by Rick Baker
On Aug 8, 2012

Thought Tweet #538 4 things businesses must work at: leading-edge work ethic, people strengths, business development, & technology.

 

The Thinking Behind The Tweet

These 4 things are the loudest-speaking signals. Make sure they are screaming positive messages...to your people, to your clients, to your suppliers, to your shareholders, etc.

Tags:

Leaders' Thoughts | Thought Tweets

Seven well-kept secrets on...How To Maintain A Closed Mind

by Rick Baker
On Aug 7, 2012

With all this innovation, creativity, and technology expanding and swelling up around us it is getting harder and harder to maintain a closed mind.

Regardless, some people manage to do it.

It's time we expose some of their secrets.

Here are 7 ways to maintain a closed mind:

  1. When you hear a new or unusual idea, quickly discard it: rely solely on what's worked in the past [that's making good use of your Anchoring Bias)
  2. Keep a keen focus on the negatives: use this with people, situations, and information [Negativity Bias]
  3. Seek and favour information that supports your views [that's the essence of Confirmation Bias]
  4. Minimize the time you spend on risk management: refuse to plan of or react to extremes or disasters [the Normalcy Bias]
  5. Don't go overboard asking too many questions - just conclude other people almost always agree with you [take comfort in the False-Consensus Effect]
  6. Underestimate the time it will take to complete tasks [the Planning Fallacy]
  7. Know you are far less biased than anyone you have ever met [that's perfect use of your Bias Blind Spot]


Of course, there are many more biases that can be used to close and hermetically seal your mind.

Remember, if you don't do it nobody will [Personal Bias].

Tags:

Attitude: Creating Positive Attitude | Leaders' Thoughts

If you don't get significantly more productivity per employee, you will be out of business

by Rick Baker
On Aug 2, 2012

Many economic gurus are talking of impending global doom and gloom.

For a truly blistering example, if you want a damned good scare, check out the INO link [below], which was issued, presumably world-wide, via e-blast last week.

I don't see the future in that doom-and-gloom light.

I do see a need to get more productivity per employee...simply stated,

"We must get more productivity per employee if we are to survive and thrive."

How do we do that?

Here's a suggestion...

I've written, many times, messages about emotions. My core message can be summed up as "happier people do better work". When I deliver this message I am not talking at the extreme. For example, I am not talking at the extreme James Allen wrote about when he described "work and bliss" about 100 years ago. When I read James Allen's words about bliss, I cannot help but think of the blissful state near the essence of Zen...Eastern religion...and other religions, albeit well-buried by centuries of translations. And, I'm sure that's exactly what James Allen intended when he wrote about work, work mastery, life-purpose-guided work, and work bliss.

But, that's not what I'm talking and writing about. 

I'm talking and writing about a balance between that extreme extent of work-enjoyment and the reality - work must generate the creation and exchange of true value.

We all know, at the very least work needs to generate a sustained 'break-even". And, on an overall basis the exchange of value must grow. It must grow at least enough to cover population growth.

That said, do you choose to rely on newcomers to the business world to do that expanding of value or do you choose to take charge, right now, and do the expanding of value yourself?

[Was that a leading question?]

Isn't the right answer rather clear?

[Was that another leading question?]

 

Footnote:

http://free.ino.com/accept/106D3E/108707636.html

 

Tags:

Business Contains Only 3 Things | Leaders' Thoughts

Thought Tweet #532

by Rick Baker
On Jul 31, 2012

Thought Tweet #532 When you think on narrow paths you can be efficient; when you think on broad paths you can be effective.

 

The Thinking Behind The Tweet

And, being effective is twice as productive as being efficient. That 2:1 ratio makes sense...it signals the value of leadership ['effectiveness' being a, or the, key word] and management ['efficiency' being a, or the, key word].

About Business Paths

Reference for the 2:1 ratio comment above: Dixon & Adamson, 'The Challenger Sale - Taking Control of the Customer Conversation', (2011)

 

Tags:

Leaders' Thoughts | Sales | Thought Tweets

Selling is the horse that pulls the cart of business.

by Rick Baker
On Jul 31, 2012

This is the first time I have used a 3rd party quote as a title for a Thought Post.

"Selling is the horse that pulls the cart of business."

Philip Delves Broughton

'The Art of the Sale', (2012)

Why use that quote?

Because it is beyond crystal clear - the time has arrived for Canadian B2B people to double check to make sure strength exists in front of their business-carts

I have personally witnessed hundreds of situations where local, SouthWestern Ontario, businesses are struggling and failing to forecast or maintain let alone grow sales. 

The problem is beyond crystal clear, it is perfectly clear; there is much B2B sales discomfort around forecasting and performance; we need to improve our B2B sales performance, and we need to do it sooner rather than later.

Here's another quote that captures some of what I am thinking:

"Sales success today is much less about getting better at what you already know and much more about creating an ability to tackle what you don't know. In order to thrive in that world, you're going to have to build a sales organization - and a sales culture - that enables that kind of innovation activity. A world where effectiveness is elevated above efficiency."

Matthew Dixon & Brent Adamson

'The Challenger Sale - Taking Control of the Customer Conversation', (2012)

So what...quotes from recent books about selling: don't make sales-challenge mountains out of sales molehills and sales quotes!

Here's what!

Take a good close look at your business development function: is it keeping up with the times?

If it is - great...you are in the successful, leading-edge minority.

If it isn't - don't sweat it...just get at making some changes for the better

 

 

 

 

 

 

 

Tags:

Change: Creating Positive Change | Leaders' Thoughts | Sales

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.