Geordie Raine serves as Montana Consulting Group's Director, Corporate Learning.

He traveled from Montreal to speak at CFFB's breakfast event on April 27^th.

Geordie described his company's Turnaround Interview^® process, that is, a process for helping employees correct inappropriate behaviour. His  presentation was 'hands-on'; Geordie interacted with the audience with 'role playing' and he got into details. 

Turnaround Interview^® has underlying assumptions. When we want to correct employee behaviour:

• we need to talk about the little things [and catalogue precise and accurate details about what, where, how, who, etc]
• we have good people, however, they do things we do not want; good people change the deal on you
• we need to understand people are predictable [we should expect defensiveness, denial, trivializing, etc]
• we need to reserve discipline for when we really need it [ie, like Spirited Leader's Master Rules concept]