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Name of author Rick Baker, P.Eng.

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Repeating business errors: defying common sense

by Rick Baker
On Jul 12, 2012

If you see too many errors and repeated errors in your workplace, there likely are several causes at play...

  • information overload, overwhelmed & overworked feelings
  • poor communication, mixed-up & unclear messages
  • weak processes, insufficient discipline & misunderstanding of work steps 
  • unclear goals or lack of goals
  • lack of confidence in your company's ability to succeed
If you believe there are too many errors at your workplace then set aside time to fix that problem: some suggestions -
  • consider apparent causes...but also dig deeper to find root causes: most people have difficulty identifying the true causes of their errors and need help to get over their 'error filters'
  • consider individuals...but, of more importance, consider the various situations around the errors
  • good process helps people, so, remove ambiguity around routine aspects of work: as examples - have clear role descriptions, clear goals, clear & regular performance reviews
  • create a system for handling e-mail and phone communication...set some best-practice guidelines
  • create a system for problem solving: for example, P=2S+O
  • be clear about your expectations of accountability and follow-up regularly, implementing consequences
  • lead by example...make personal changes to illustrate you are serious...show the standard you desire to see in others
 

Tags:

Change: Creating Positive Change | Leaders' Thoughts

Thought Tweet #519

by Rick Baker
On Jul 12, 2012

Thought Tweet #519 In business, the best relationships are built when pleasant personalities exchange interesting ideas.

 

The Thinking Behind The Tweet

And, of course, following through on commitments.

Link to Thought Tweet #278

Tags:

Personalities @ Work | Thought Tweets

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.