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Name of author Rick Baker, P.Eng.

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Long-term business relationships

by Rick Baker
On Jun 22, 2011
What exactly does that mean?
 
Everybody talks about building business relationships.
 
But, what do they mean when they say building business relationships?
 
Can they state it in simple words so their co-workers, bosses, subordinates, and Leaders understand exactly what they mean?
 
The quick answer is: No.
 
If you ask for a definition of building business relationships
 
Most business people, including most business development people, cannot state in simple words exactly what they mean when they say ‘building business relationships’.
 
Isn’t that an interesting dilemma!
 
Also…aside from being interesting…
 
It explains why there is so much business-development confusion out there.
 
It explains why people have so much trouble setting clear business development goals.
 
It explains why people cannot figure out how to set up social media programs.
 
It explains why people struggle to create meaningful business-development measurements.
 
It explains why CRM systems are surrounded by so much confusion.
 
It explains why staffing for business development roles is such a challenge.
 
It explains much.

Tags:

INSPIRE PEOPLE - GROW PROFITS!

Sales Tweet #243

by Rick Baker
On Jun 22, 2011
Sales Tweet #243 Life is like a mirror, if you frown at it, it frowns back; if you smile, it returns the greeting.
 
The Thinking Behind the Sales Tweet
That little saying reminds me of a story Napoleon Hill told. A down-and-out fellow, living in the streets of Chicago made one last desperate attempt to get help…while contemplating suicide. He visited Napoleon Hill. [In summary] Hill said he could introduce the fellow to a man who could remove all the troubles and woe. He guided the down-and-out fellow to another room. He stood the fellow in front of something covered in a sheet. As the fellow stood in front of it, Hill removed the sheet to reveal a full-length mirror.

Tags:

Hero Worship | Thought Tweets

About business development Excellence – Hunters & Farmers & Others

by Rick Baker
On Jun 21, 2011
Below, when I state numbers I am basing them on my experiences.
 
I agree with the thinking behind the 80/20 Rule [Pareto’s Principle/Law/Rule]. So, I have used 80% and 20% whenever possible rather than try to pretend I have more accurate statistics. I have used 99.44% pure to signal areas where we should not hold false hope for finding the 0.56% needles in haystacks.
  • At least 80% of businesses need both Hunters & Farmers. Few businesses can expect to prosper with ‘social media’ alone or a combination of ‘social media’ and Hunter or ‘social media’ and Farmer.
  • Start-up businesses need Hunters…they may not need to hunt end-use Clients but they need to hunt business-development allies, funding, etc. [Allies, like CONNECTORS]
  • Smaller businesses need Hunters. This is a major problem area because smaller businesses have no ‘room for sales slack’. If the 80-20 Rule is a reasonable guide [and I think it is] then Smaller businesses need to hire 5 sales people to get one Hunter. That’s a real burden on Smaller businesses and their Leaders.
  • Less than 20% of salespeople are Hunters [some experts say 15%]
  • For business development Specialists trump Generalists at least 80% of the time…that’s giving sales Generalists [Hunter Farmer Hybrids] the benefit of the doubt. [I would not seek Generalists.]
  • For complex/conceptual sales, a strong Hybrid sales person [Hunter-Farmer Hybrid] will outperform all others [that’s 99.44% pure]. On the other hand, because so few people are strong Hybrids [as in STRENGTHSFINDER strong] it would be unwise to build a sales plan that relies on finding Hybrid business developers. There are exceptions to this 99.44% Rule. For example, when sectors are deregulated, opportunities open up where the best Farmers in the regulated sector can become the very-good Hunters in the unregulated sector. [I would not seek Generalists.]
  • For sales of simpler products and services, Hunters will outsell Farmers and Hybrids 99.44% of the time
  • Disruptive Technologies and Viral Products: as the saying goes…sometimes rules are made to be broken. But, be really, really, really sure your technology is highly likely to be disruptive and your product is highly likely to be Viral.
As you can see, I am comfortable creating names for Roles…Hunter roles, Farmer roles, etc. I believe it is important to ensure people know exactly what their Roles mean to the organization. Following up on a comment I read about Law Firms and their descriptions of Roles…yes, I would use Role names if I was running a law firm. Maybe I would use ‘Readers’ and ‘Writers’…but before I did that I would work to come up with better descriptions. And I would add at least ‘Talkers’. ‘Talkers’ would be the Role I would want presenting cases to juries…i.e., presenting persuasive verbal communication. I would spend time coming up with a better word than ‘Talkers’… ‘Verbalists’…something more creative.
 
Similarly, we could come up with better words than Hunters, Farmers, & Hybrids for our Sales Roles.
 
After all, Clients are neither ‘prey’ nor ‘livestock’ nor ‘crops’.

Tags:

80/20 Rule | Marketing | Sales

Sales Tweet #242

by Rick Baker
On Jun 21, 2011
Sales Tweet #242 Ernest Seller: "I made some great contacts today". Sales Teammate: "I didn't make any sales either".
 
The Thinking Behind the Sales Tweet
Contacts versus Sales. Optimism versus Pessimism. Measurement versus Winging It. The good news is our Ernest Seller is an optimist. He approaches every day with a great, big smile. Sure Ernest tells bad jokes like, “When a clock is hungry, it goes back four seconds.” And “When two egotists meet, it's an I for an I.” And, sure, Ernest sometimes confuses Contacts with Sales. In addition, Ernest has that endearing thick skin. He doesn’t get angry. He has no need to get even.

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Ernest Seller | Thought Tweets

Sales Tweet #241

by Rick Baker
On Jun 20, 2011
Sales Tweet #241 Ernest’s on a diet. The Boss is enjoying it…“Yoghurt , that’s the only culture Ernest has”.
 
The Thinking Behind the Sales Tweet
The Boss is always picking fun at Ernest. Actually, Ernest is just a bit overweight. He is at that age where everybody recommends an annual physical check-up. So, Ernest visited his doctor, Dr Jekyll. The good doctor helped Ernest understand that being overweight is an expanding problem…that shouldn’t be taken lightly. And he prescribed placebo pills for Ernest: “Here Ernest. Take these pills. Open the bottle every morning and drop the pills on the floor. Bend over and pick them up…one at a time. Put them all back in the bottle. Don’t swallow any. See me in 12 months.”

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Ernest Seller | Thought Tweets

Sales Tweet #240

by Rick Baker
On Jun 17, 2011
Sales Tweet #240 Some say the best way to forget all your troubles is to wear ‘tight shoes’. Ernest says ‘white shoes’.
 
The Thinking Behind the Sales Tweet
Yes. A great way to forget all your troubles is to wear white shoes. At least, it works for Ernest Seller. His standard dress code includes plaid jackets, paisley ties, and white shoes. When Ernest Seller thinks “Dress For Success” he doesn’t think of that book. After all, he’s a sales guy not a stuffed shirt.

Tags:

Ernest Seller | Thought Tweets

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