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When the going gets really tough, remember…

by Rick Baker
On Jan 8, 2016

When the going gets really tough, remember…

  • good work takes time
  • patience is a virtue
  • when the going gets tough, the tough get going
...and remember Machiavelli's lesson.

 

Thought Tweet #892

By Rick Baker
On Dec 17, 2013

 

Thought Tweet #892 Machiavelli taught: What you acquire with difficulty you retain with ease...and vice-versa.

The Thinking Behind The Tweet

So, in the big picture, struggle is a good and necessary thing. Struggle, in its very nature, contains obstacles and problems. 

It is true - opportunity does ride on the wings of adversity.

So, sustainability too rides on the wings of adversity. 

Tags:

Persist, repeat...and learn how to handle tough situations

by Rick Baker
On Jan 5, 2016

You have intelligence.

You have self-control.

You have 2 of the 3 essential ingredients required to handle even the toughest situations. And, the toughest situations you experience all have one thing in common...People...at least 2 people - you, being one of them.

In addition to intelligence and self-control you need to have the correct mindset.

James Allen captured that correct mindset as follows:

"No situation can be difficult of itself; it is lack of insight into its intricacies and the want of wisdom in dealing with it, which give rise to the difficulty."

James Allen, 'Byways of Blessedness', (1904)

To handle tough situations you must have insight into the intricacies...

As the saying goes, "The devil is in the details". You remove those devils by mastering the details of situations. You excel at this when you excel at understanding people because the toughest challenges are always about people....the differences in people. To gain insight into the intricacies of people you start with yourself - gain self-knowledge. Then you learn about the differences in people. Understanding the differences in people will cause you to want to listen to others. And, the more you listen the more you will understand the differences in people. That's like adding tools to your tool kit. The more tools you have the more intricate work you will be able to perform. And, of key importance, the more confidence you will possess. That confidencewill serve you well when difficult situations arise. 

Wisdom: wisdom is gained when trials-and-errors are blended with thought and a desire to do better. Knowledge comes from books and personal observations. Wisdom comes from the addition of personal experiences. To handle tough situations one must first learn by experiencing them, making mistakes, and doing better next time. That's the School of Hard Knocks way. As an alternative to learning everything that way, one can anticipate tough situations. Then one can predetermine the best ways to handle those tough situations. That's what sales people are taught to do when they role play various aspects of the buying-and-selling process. Well-designed mental exercise can be practiced and confidence can be gained. Confidence is key. 

Handling Tough Situations:

  • your Intelligence
  • your Self-Control
  • your knowledge of self and other people
  • your wisdom from the School of Hard Knocks
  • your ability to anticipate Situations
  • your ability to think through best courses of action for those Situations
  • your self-Confidence
 

References:

  1. for more thoughts see the Category called Business Contains Only 3 Things: People, Process, & Situations.
  2. for more thoughts on Confidence visit this link Confidence
 

Tags:

Business Contains Only 3 Things | Values: Personal Values

Fixing Attention-to-Detail problems

by Rick Baker
On Jan 4, 2016

I have recently been bombarded by people talking about situations where people they work with are illustrating a lack of attention to detail. The sheer volume of problems brought to me recently cause me to wonder if there is something in the air causing behaviour shifts where people suddenly experience massive difficulty paying attention to details.

Sure, from time to time all of us experience problems paying attention to detail. This happens when we are overstressed. This happens when we are attempting to multi-task. And this can also happen when we are experiencing excessive interruptions while we are attempting to work.

However, this cannot or at the very least should not become a normal state of affairs. We cannot achieve business success if we cannot attend to details and perform with accuracy. Attention to detail is essential to successful performance of business tasks.

Putting two and two together, it certainly appears that many people and many businesses will not be successful…unless we can help them do better in the area of attention to detail.

So, how might we do that?

It's probably a good idea to start by asking questions. That's certainly better than assuming we know why the person is having difficulty paying attention to details.

We can ask a question like, “I notice this error - how do you think that happened?

When we ask that question, we cannot accept an offhand answer. We cannot accept a shrug of the shoulders coupled with, “I don't know.” We cannot accept unclear excuses like, “I'm too busy.” We must make sure the answer has been thought through, at least to a degree.

Sort attention-to-detail problems into two categories:

  1. The person has never had an ability or skill in the area of attention to detail. Under this category, we cannot expect any better performance than the person has illustrated in the past and we should not set attention-to-detail goals that are unachievable. Solution: people who have never exhibited attention-to-detail skill should not be doing work that relies on attention to detail.
  2. The person has exhibited skill in the area of attention to detail but now those skills appear to have slipped away. In this case, something has happened to create a change. Solution: to remedy this problem we must understand what has happened. Who can answer that question? Likely, the person is in the best position answer the question. Make sure the person understands you are committed to understanding what’s happened. Ask the person. That’s the right place to start.
***

As you hear people answer your questions consider how you might help them improve attention-to-detail skills. For example, some thoughts...

  • Consider the power generated by Napoleon Hill's advice: “Plan your work and work your plan (‘Think and Grow Rich’, 1937). Embedded within this advice: schedules help us remember to do the right things at the right times. Doing the right thing at the right time promotes focus and concentration on that thing. Timing, focus, and concentration are the ingredients of attention-to-detail.
  • Be Present - when struggling to concentrate, at the very least a person can pause and work at removing thoughts about the past and thoughts about the future. When we remove thoughts about the past and the future we are at least limited to thoughts about the present situation. That's a good step toward focus and concentration.
  • Airline pilots confirm check-lists save lives - if check-lists work in the airline industry that proves check-lists have some value. And, what about medical teams in operating rooms. And what about shoppers in grocery stores. Check-lists have proven their value. People who choose to ignore check-lists are bucking a successful trend.
  • Know how to say, “No” - this applies from small "No" to large "No", from saying "No" to co-worker interruptions to saying "No" to boss work-dumps.
  • Don’t fight the fact you cannot multi-task and achieve meaningful success - multi-tasking is the route to mediocrity.

First published October 7, 2014

Frustration

by Rick Baker
On Dec 28, 2015

Frustration is one of those words that has a range of meanings.

For some people, frustration may mean ‘anger’. I view anger as a different mindset. I believe anger involves a different mix of neuro-transmitters/chemistry and neurons. So I encourage people to use the word ‘angry’ when they are angry take care when they use the word ‘frustration’.

For some people, frustration may mean ‘annoyance’. However, I view annoyance as a different mindset…halfway between ‘neutral’, i.e., feeling Ho-Humm about something and feeling anger.

Frustration is about not getting our way and feeling hard done by, like a victim. It's being troubled about the inability to control people, processes, and situations. It's about seeing problems without seeing solutions. 

Sometimes frustration is fleeting...like a hesitation that precedes or grows into anger.

Sometimes frustration is a feeling of annoyance that tugs at us…negative mental thoughts that stall us and make us inactive.

I think the lawyers have it right – Frustration prevents things from being successfully completed.

So, for me, frustration is a very bad mental state, worse than anger. At least, anger has the potential to generate action – including positive, constructive action. Whereas, frustration tends to either remove positive action and when it does generate action that action is primarily victim-speak [cries for help].

And – as Eckhart Tolle said, “Most people respond to a cry for help with a cry for help.

Most people respond to frustration with frustration.

Frustration, a self-inflicted misery, enjoys company.

Tags:

Emotions & Feelings @ Work

Know People

by Rick Baker
On Dec 23, 2015
Father-to-Son Business Lesson #19
 
Below is a note sent by me to my son, over 5 years ago.
 
This note was #19 in a long series of father-to-son Business Lessons.
 
In this note, I was trying to present my thoughts about ‘knowing people’, as it relates to business and particularly to sales.
***
“We must work continuously to understand ourselves and to understand others. This is important for business success in any role. This is important for business success in a Sales role.

Responding in the same order you have written...

Centaurs: just like "perfect salesmen", they do not exist

Motivational Momentum: my philosophy is: "Only you can motivate you. Only me can motivate me. So, seek the motivation from within. If you wait for others to motivate you then you will be either disappointed or their slave."

Sales: for sales this is the most-important lesson I can offer…
Sales is not about products and product knowledge.
Sales is not about services.

The essence of sales is: the customer.

The essence of the customer is: people.

The essence of people: maybe it is 'emotions'? I think there is a good argument to support: the essence of people is emotions. Even if it is not the essence it is wrapped up in the same package as the essence....emotions, conscience, thought, wonder, etc.

Sales is about understanding people. What they fear and what they desire....

What makes them happy? They want that.
What do they fear? They want to avoid that.
What do they need? They want that.

The training for Sales is about knowing what makes people tick.

The training for Business is about knowing what makes people tick.

To learn sales - learn people.
To learn people - start with yourself.

What inspires you?

What do you fear?

What do you desire?

What do you need?

Those sorts of questions....

As you start to learn about yourself, and it will be a lifetime task, try to expand your knowledge of people by adding others....those you feel you can trust.

Study famous people who clearly understood people: Gandhi, for example.

Listen to motivational tapes: Covey's 7 Habits, etc

Business = Sales = People.

Get my point?”


First posted July 5th, 2011

Money & Motivation

by Rick Baker
On Dec 22, 2015

We want stuff. Stuff costs money. So, overall, money serves a positive function in our lives. Also overall, because of this positive function the vast majority of us have at least some fondness for money. And, again overall, our fondness places money in a 'role' where it can be construed as a source of motivation.

Personally, I would not say, "Money motivates". On the other hand, I will write 'Money motivates' here because [as described above] money serves an important function in virtually all our lives...as a result, many people pursue money...and a lot of people interpret that to mean "money motivates".

Stated another way, money is close to omnipresent. Being ubiquitous, from at least one perspective, it is illogical to state 'Money does not motivate'. Money is at the root of much human behaviour. Money is linked to the motivation of much human behaviour.

To ensure that somewhat-philosophical introduction does not conflict with things I have written about motivation in the past - Motivation is an intrinsic phenomenon, either conscious or not-conscious.

***

Now, some people talk about money as if it is the only valuable/meaningful thing in life. As a very good example, Kevin O’Leary filled the Dragons’ Den with his [apparent] obsessive love for money. And, we all know some people who spend huge amounts of time and brain-energy planning on how to get money without knowing how they plan to use it if/when it arrives.

At the other end of the spectrum, some people shun money and almost all the things money can buy. As a very good example, Mohandas [Mahatma] Gandhi dressed in minimal clothing, often without shoes, and lived and ate most-frugally as he led the Indian people to independence in the 1940’s. While I do not know people who live anywhere near as modestly as Mahatma Gandhi, I do know people who have decided to live ‘minimally’ [no keeping up with the Joneses, no fancy cars, no fancy homes, or fancy clothing, etc.].

***

Most people I know do not treat money [and what it can buy] in the extreme ways described above.

Most people I know view money as a thing worth having [the more the better], however, they do not place money on a pedestal or preach about or otherwise idolize money.

Most people I have met over the last few decades communicate [one way or another, either intentionally or by their actions] that they do not have enough money. That’s my perspective on their behaviour and situations…and…that’s a topic for another day.

***

Most people want stuff.

Most people try to get/earn money to pay for stuff.

So, there is a clear linkage between what people want, what people do, and their pursuit of money.

***

For most people, money is valued because of what it can get you.

For some people, money is valued because it can bring peace of mind.

Tags:

Beyond Business | Goals - SMARTACRE Goals | Values: Personal Values

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