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Name of author Rick Baker, P.Eng.

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Sales Tweet #50

by Rick Baker
On Sep 24, 2010
Sales Tweet #50 What are your most-successful questions? I mean the ones that almost always lead to a closed sale.
 
The Thinking Behind the Sales Tweet
Every sales person should have a repertoire of BEST QUESTIONS. [Search the word "question" at the Activestor website for more about this topic...here's a link www.activestor.ca]

Tags:

Questions?: The Art of Asking Good Questions | Sales | Thought Tweets

it’s about Ptime well spent

by Rick Baker
On Sep 23, 2010
Recently, at a sales-training session, one fellow said people should spend more time thinking before they act. Another fellow said he was too busy and did not have any extra time.
 
I bet most of us have been in these sorts of conversations.
 
Most of us are well aware of the stresses of fire-fighting throughout the work day. Sometimes it seems we fight fires all day, everyday. And, we interact with people who are also fighting fires….we see them fixing drive-thru errors, replacing damaged goods, fixing poor paint jobs, and repairing blown tires…
 
Most of us also understand we could do better if we spent more time thinking before speaking and taking action. If we could measure twice then we could cut once. And, we could keep our feet out of our mouths. We could get it right the first time. We could have fewer problems. We know we could be more efficient, make fewer errors, speak more clearly, and reduce our stress levels…
 
We could define the time we spend on Problems as Ptime.
 
Ptime takes up a big part of our lives.
 
Ptime will continue to be a big part of our lives.
 
So, it makes sense to step back every once in a while and decide how we want to use our Ptime.
 
We can use our Ptime2 ways:
  1. We can use our Ptime to fight fires. We can use our Ptime to work on Problems that to some degree catch us by surprise when they ignite around us.
  2. We can use our Ptime to think about Problems that may visit us some day and determine solutions to those Problems well in advance.
Most of us must accept we can not totally remove #1. All of us must fight Problem fires.
 
When it comes to #2, we have a choice. We can choose the amount of time we spend thinking about Problems before they visit us. We can consider different ways of solving those problems. And, we can be prepared to act quickly and effectively if/when those Problems visit us.
 
And, that’s about Ptime well spent.
 
Footnotes
  1. We have a philosophy called P=2S+O  …for every Problem we should find at least 2 Solutions and we will, from time to time, find Opportunities linked to Problems.
  2. As we use our Ptime wisely we should keep our minds open for Opportunities.

Tags:

I'm too busy! - I don't have time! | Marketing | Solutions & Opportunities

Sales Tweet #49

by Rick Baker
On Sep 23, 2010
Sales Tweet #49 Ernest Seller was late for a meeting. He was so late he didn’t even have time to make up an excuse.
 
The Thinking Behind the Sales Tweet
Ernest Seller regularly finds himself rushing to meetings and he is frequently late. Sometimes he races from the car and forgets his briefcase. Other times he forgets to bring things he has promised to deliver to the Client. In the winter Ernest has been known to do the occasional parking lot face plant. Ernest doesn’t think his late arrival is much of a problem at all. When asked about it he said, "Everyone is late nowadays...I think traffic and road construction causes most of this problem."

Tags:

Thought Tweets | Ernest Seller

Maximizing your creative energy - #1

by Rick Baker
On Sep 22, 2010
Jim Estill’s August 26th blog caught my attention. Thank you, Jim, for the opportunity to relay your thoughts about ‘creative energy’.
 
Here’s what Jim wrote on August 26th…
 
“In my experience, there are limits to creative energy. Sometimes in a very short period of time I can prepare a great speech, powerpoint or article. Other times, it takes me five times as long to produce quality material (or it never gets produced).
 
And what I have found is these creative periods tend to be short. Of course my goal is to make them more and longer.
 
Some tricks I try are:
  1. The old timer trick. Set my Blackberry timer for 25 minutes. And just do it. 25 minutes is short enough that I can do it any time.
  2. Stimulation. I find reading often acts as a stimulus. I take notes while I read.
  3. Rest. Obvious but I am more creative if I am rested.
  4. Health. I am more creative if I am healthy.
  5. Exercise. A good run or weight lifting session can inspire.
  6. Setting goals. I always work better with goals. Creative goals work for me.”
 
***
 
As I read Jim’s blog, I thought about 3 things:
  1. How we can be more creative…
    • About the quality: being able to do work that scores high on the ‘creativity scale’.
    • About the quantity: being able to produce a larger amount of creative or innovative work.
  2. How we can be creative when we want to be creative…
    • About the timing: being able to do creative work when we want to do it.
  3. The definition of creativity. In this note, when I write ‘creative energy’ I mean whatever it is [inside us] that provides us the ability to do innovative or creative business work.
    • About understanding how the human brain works when it performs innovative and creative work.
In this blog-series – Maximizing your creative energy – I will write about all 3 of these topics.
 
To finish off this first blog in the series, I will share a few things I do to bolster my ‘creative energy’. At first reading the set of things may appear strange or disconnected…or worse. Hopefully, after I have finished the blog-series the things will make much more sense.
 
Things I do to bolster my ‘creative energy’…
  • Sometimes I intentionally procrastinate to force a tight deadline
  • I keep a file on my Blackberry to record "Did you ever wonder..." things
  • Sometimes I brush my hair with my left hand [being right-handed…that explains why my hair looks messy]
  • I listen to volumes of business and personal-development audio CDs
  • Sometimes I write poems, many of them designed for humour and song lyrics
Footnotes:
Link to Jim Estill’s website: CEO Blog – Time Leadership  www.jimestill.com
Link to an Innovation & Creativity blog.

Tags:

Sales Tweet #48

by Rick Baker
On Sep 22, 2010
Sales Tweet #48 Pull out the stops for your next trade show. Spend one hour preparing for each hour of attendance.
 
The Thinking Behind the Sales Tweet
While visiting some 300 or so businesses during the last 2 years, I have been fortunate enough to see some absolutely amazing work done in preparation for trade shows. Trade show participation has been treated like a project and given a full project-management effort...including: trade show floor plan with colour coded pins and coloured connecting strings, pre-set meetings under coordinated timetables, competitive analyses, attendee lists, video shoots with Clients, special touches added to break-out meeting rooms, etc. Time spent planning for trade shows pays off in multiples.

Tags:

Sales | Thought Tweets

The Art of Questioning #2

by Rick Baker
On Sep 21, 2010
The Art of Questioning #2 is about sales people using questions to uncover Client needs.
 
This blog is inspired by Neil Rackham, the author of SPIN Selling.
 
For the sales process, Rackham defines the purpose of questions: to uncover Clients’ implied needs and to develop them into specific needs.
 
Rackham talks about 2 types of questions:
  • Uncovering Questions which ask buyers about their problems or implied needs
  • Developing Questions which took those implied needs and, somehow, developed them into explicit needs
Rackham toured with sales people from multi-national companies and he found:
Uncovering Questions were more strongly linked to success in smaller sales

There are several types of Uncovering Questions, the main categories being:
  • Situation Questions: designed to find facts about the Client’s existing situation
    • the more Situation Questions the higher the likelihood of a failed sales call
    • Situation Questions are overused by inexperienced sales people
  • Problem Questions: designed to learn about Clients’ problems, difficulties, or dissatisfactions
    • Problem Questions happen more when sales calls are successful
    • Experienced sales people ask more Problem Questions
Developing Questions were more important and more strongly linked to success than Uncovering Questions
When it comes to sales people presenting questions to Probable Clients, here's a sample of our recommendations:
  • Consider each of your Target Markets and its Value Proposition
  • Consider the Ideal Client Profile for each Target Market
  • Design Questions to help discover whether or not the Probable Client fits the Ideal Client Profile:
    • Spend a lot of time planning these Designed Questions
    • Design supplementary questions, at least 2 layers of them
    • Be consistent when you ask the questions
    • Observe the results and score 'success' or 'failure'
    • Where your Client relationships are very strong...ask for Clients’ help as you hone and improve your questions and your delivery of your questions
Footnote:
Compare Rackham’s ideas with those of Bruno Gideon: The Art of Questioning #1.

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.