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Name of author Rick Baker, P.Eng.

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Sales Tweet #58

by Rick Baker
On Oct 6, 2010
Sales Tweet #58 A Client yelled at Ernest Seller yesterday and Ernest said "If I wanted this abuse I could stay home".
 
The Thinking Behind the Sales Tweet
Ernest's wife doesn't actually yell at him. His wife is a saint. [Some say she must be to tolerate him…but, that's more like a huge blog or a book than a Sales Tweet.] Anyhow, Ernest does get yelled at by Clients and other people during his work day. And, he likes to respond as he did here. Every once in a while this effort at humour causes the Client to laugh as the Client walks Ernest to the door...

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Thought Tweets | Ernest Seller

Did you ever wonder… - #2

by Rick Baker
On Oct 5, 2010
…if Man created language so we could gossip about one another?
 
…why dogs continue to set the animal-kingdom standard for tail chasing?
 
…when we will stop using pennies?
 
…how our brains, without any help from us, manage to come up with those unusual dreams?
 
…if Man's first effort at writing was done to account for property owned or money owed?
 
…how can it possibly be 300 degrees Celsius only 50 kilometres from here?
 
…why our genes haven't evolved to cause us pain when we think up stupid ideas?
 
…who was the first Roman to decide 'important things' should be written in Greek rather than in Latin?
 
…how the first "farmer" came upon the idea people could guide the growth of plants?
 
…if negative thinking kills more people than cigarettes?
 
…when human beings began to criticize others for doing things wrong?
 
…if there are any 5-word English-language homonyms?
 
…if you were traveling in space at 50 miles per hour without a space suit then would your hair trail behind or just sit normal?

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Beyond Business

Sales Tweet #57

by Rick Baker
On Oct 5, 2010
Sales Tweet #57 How are your FAQs? How impressive is your repertoire of Client-emotion touching questions?
 
The Thinking Behind the Sales Tweet
I am not talking about being manipulative. I am talking about appealing to emotions that are higher than the base emotions. I am talking about asking questions that are designed to discover the Client's true desires.

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Questions?: The Art of Asking Good Questions | Sales | Thought Tweets

Sales Tweet #56

by Rick Baker
On Oct 4, 2010
Sales Tweet #56 Ernest Seller plans to play FBI today…he's going to try to profile his "Ideal Client".
 
The Thinking Behind the Sales Tweet
But, and this might not be a major surprise, Ernest won't actually create a profile of his "Ideal Client" today. One of his kids has a dentist appointment in the morning. Ernest and his dear wife will be visiting the nice fellow who teaches 'The Boy' later [what time was that teacher thing again?]. And, Ernest always gets his hair cut on the first Monday of the month [can't let the barber shop crowd down again]. And, wasn't he supposed to visit the bank? And didn't the wife want him to pick up some [what was that?] on the way home...

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Thought Tweets | Ernest Seller

Sales Tweet #55

by Rick Baker
On Oct 1, 2010
Sales Tweet #55 How do you react to Clients' FAQs? How deal-getting is your repertoire of answers to your Clients' FAQs?
 
The Thinking Behind the Sales Tweet
This is similar to Sales Tweet #50. It is about working to understand Clients and working to anticipate what will likely happen when meeting with Clients. And, it is about tailoring communication to maximize the efficiency and effectiveness of sales calls. And, efficiency and effectiveness are important to both the Client and the sales person. Planning ahead - thorough-planning ahead - increases the likelihood of completing action steps in a smooth and comfortable way...the Client will appreciate the time you have taken even if he or she doesn't mention it.

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Questions?: The Art of Asking Good Questions | Sales | Thought Tweets

Your Customer's Brain is 100,000 Years Old

by Rick Baker
On Sep 30, 2010
Your Customer's Brain is 100,000 Years Old. That's the title of Chapter 3 in Dr. A.K. Pradeep's new book 'The Buying Brain, Secrets for Selling to the Subconscious Mind'.
 
And, this introduction to Chapter 3 follows:
 
At the end of this chapter, you'll know and be able to use the following:
  • Key ways to engage the primal part of the human brain
  • Core mechanisms the brain uses to determine whether to pay attention to your message
  • The three ways in which the brain can be frustrated, and how to avoid them in your marketing
  • The four triggers the brain loves and how to use them in marketing
When I first saw this book on the shelf at Chapters I couldn't believe my good fortune...it was like Made to Stick[1] meets Executive BrainSmarts[2] or like Jeffrey Gitomer, Napoleon Hill, and Sigmund Freud might be having a little get-together.
 
Anyhow, Chapter 3 continues with 'Caveman In A Wired World'. And, that reminded me of the message I was trying to communicate when I wrote about the cave-people in Stories & Questions[3].
 
Dr. Pradeep ends Chapter 3 with a summary of what we learned. Here is some of that summary:
  • Honor the brain's precious resources - its limited processing ability, and its restricted, focused attention
  • Be interesting. The brain loves puzzles and humor
  • Use emotion to reach out to consumers, especially women
  • Clear your message of clutter
  • Use active, direct verbs to guide the brain swiftly and directly to its goal
  • Indulge the brain in messaging, images, displays, and environments that celebrate sensuality and deep pleasure
  • Celebrate the multi-tasking wizardry of your female consumers in images and copy
  • Provide networking opportunities through your brand, product, or environment for female consumers
Dr. Pradeep has written a very interesting book.
 

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Brain: about the Human Brain | Sales

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