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Name of author Rick Baker, P.Eng.

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You Just Cannot Take Communication for Granted

by Rick Baker
On Nov 20, 2014

People don't express their thoughts as clearly as they think they do.

People don't listen as well as they think they do.

And, to make matters worse, people are born with these brittle, fragile, and unpredictable egos that inject biases and confuse their thoughts.

Egos have a singular strategic initiative: protecting themselves.

Egos have a preferred operating tactic: adjusting thoughts and actions to present the ego-owner in the most-desired manner. This preferred tactic both ‘protects’ and ‘projects’. It protects the ego. It projects an image of the ego-owner. It projects:

  • consciously and unconsciously [in planned and spontaneous ways],
  • in ways that are consistent with the self-image,
  • in ways that promote the self-image, and
  • with extreme bias [using a spectrum of biases/perspective-altering techniques].

So, as people communicate with one another they are guided by these self-serving, brittle, fragile, and unpredictable egos. These egos wander rampant everywhere, protecting themselves and doing the best they can to manipulate others’ perspectives at every opportunity…

…all at the expense of clear and complete communication.

Going back to the initial premise: People don't express their thoughts as clearly as they think they do.

Generally, people don’t know the extent of their biases. That’s the nature of biases. That’s the ‘Catch-22’ of biases. Biases operate at their peak when their owners fail to understand the biases exist. When owners know their biases exist their biases’ power diminishes. When biases are unknown to their owners biases act in accordance with the uncontrolled demands of their owners’ egos […or is it ‘unconscious minds’].

So, often, people think they are communicating one message when in fact their egos are communicating an entirely different message.

And, about the second premise: People don't listen as well as they think they do.

For several reasons, people do not listen well. To name a few:

  • they brainwash themselves into believing they are too busy…providing themselves with a lifetime excuse for not making the effort learn how to listen well,
  • they have never taken the time to work at developing focus or concentration skills, and
  • their egos take over their ears and brains, more or less at will.

About that last point: Consider, for example, you are at a social gathering exchanging pleasantries with one person and a far-more-important person happens to walk near the two of you. You, of course, very quickly tune out the talking person as your brain thinks about the far-more-important newcomer. Why? Why do you do this? While there are a number of possible explanations, you will save time if you check your ego first.

So – that’s the problem, what’s the solution?

The solution rests in the ancient Greek aphorism: “Know Thyself”.

Injecting an ancient word and expanding on one of Covey’s ‘7 Habits’ –

Seek First to Understand Thyself:

  • Only then will you have the ability to keep your ego in check and in balance.
  • Only then will you have the knowledge you need to listen with skill.
  • Only then will you have the knowledge you need to express your thoughts clearly.

#Communication

Absent-minded versus Present-minded

by Rick Baker
On Jun 30, 2014

Focus: bringing attention to the present situation or topic

Concentration: maintaining attention on the present situation or topic

'Getting present' is a Focus exercise...a mind-process of narrowing and fixing attention.

'Staying present' is a Concentration exercise...a mind-process of holding attention.

These two mind-processes, focusing and concentrating, involve different areas of the brain and they require the development of different skill sets.

For me, and it may be different for you, focusing is an exercise of thought discipline. It requires thought discipline to cause attention to dwell on the single isolated situation or topic, ignoring everything else. This discipline can be very challenging. Similarly, concentration can be challenging when tasks are tedious or uninteresting. On the other hand, I find concentration easy when the topic or situation is one I am very interested in or excited about. 

Tags:

Brain: about the Human Brain | Thinking as in Think and Grow Rich

About attention-to-detail errors

by Rick Baker
On Mar 19, 2014

A thought.  If a person makes attention-to-detail mistakes at the start of a new job then the person will likely struggle with attention-to-detail errors in the future.

It seems to me people show their best stuff early. And attention-to-detail is a skill a person can control/influence with relative ease. For example, people ought to find it easier to fix attention-to-detail errors than fix decision-logic errors.

I'm thinking about two types of attention-to-detail errors:

  1. Content-Transfer Mistakes: mistakes made while transferring information. Examples include mixing up numbers [like writing 632 instead of 623] and making typos. My point is: if a person makes typos when they arrive in a new job that relies on correct typing then it is highly likely they will make typos throughout their tenure in the role. Perhaps, there are 2 general causes for the typos: (1) the person lacks the ability…in this case to spell or use a keyboard and (2) the person lacks the ability to focus/attend…i.e., lacks the skill known as attention to detail. In the first case, if a person cannot spell or use a keyboard and the person’s role demands correct spelling and the use of keyboards then the person will struggle with the role. In the second case, if the person cannot muster attention to detail when they are arriving in a new role then the likelihood of them mustering attention to detail in the future is questionable. 
  2. Pattern-Recognition Mistakes: mistakes linked to failure to be able to properly identify patterns & [using the word ‘patterns’ in a broad sense, including 'concepts']. An example that highlights the difference between this type of mistake and content-transfer mistakes: if you asked a person to copy and data-enter the sentence “Mary had a little lamb” and the person data-entered “Mary had a litle cat” then the mis-spelled word ‘litle’ would be a content-transfer error while the surprising arrive of the word ‘cat’ could illustrate a pattern-recognition error. It is possible that the person replaced the word ‘lamb’ with the word ‘cat’ because the person has trouble recognizing the difference between small four-legged animals. This sort of pattern-recognition mistake is very common in young children. It happens in business too…not, of course, in as strange an example as “Mary had a little cat”. As a business example from my past experiences in the energy sector: we thought and talked a lot about things like kW [kiloWatt] and kWh [kiloWatthour]. The two symbols ‘kW’ and ‘kWh’ are similar, however, they mean different things. The first is a measurement of ‘power’ and the second is a measurement of ‘energy’. When I first saw people typing ‘kW’ when they should have typed ‘kWh’ I thought they were making typos…i.e., I thought they were making content-transfer errors…I thought their brains were thinking ‘kWh’ but between brains and fingers an error message happened that caused fingers to type ‘kW’. Later, I learned some people did not understand the difference between the engineering concept/pattern known as ‘energy’ and the engineering concept/patter known as ‘power’. I was alarmed to find people, some of them engineers, were actually making pattern-recognition mistakes when I thought their mistakes were sloppy typing. Clearly, it is much more difficult to teach people the difference between ‘energy’ and ‘power’ than it is to teach them how to type ‘kWh’ and ‘kW’. Now, as you might be able to imagine, from time to time all of this took a serious turn for the worse when the people making the kW/kWh errors provided energy advice to industrial-energy buyers.

 

Two points:

It is important to give thought to the types of errors people make. If we understand the nature of the errors we have a better ability to help people overcome them. That said, if people make errors like attention-to-detail errors when they first arrive in a job there is a high likelihood there will be future problems. We should not ignore the warning sign or assume it’s just jitters caused by ‘newness in the role’.

Tags:

Brain: about the Human Brain | Solutions & Opportunities

Thought Tweet #931

by Rick Baker
On Feb 10, 2014

Thought Tweet #931 Your brain is pre-set to forget most things. What are your doing to override that pre-set...so you remember?

 

The Thinking Behind The Tweet

The human brain allows its owner to perceive, encode, store, retrieve, and forget information. Forgetting is an essential operating component. It is natural to forget. It takes no work to forget. It is also natural to remember...but that does not necessarily apply to remember things you want to remember. When you want to remember it is best to have processes to help you make memories last. 

Stress - some pros and lots of cons

by Rick Baker
On Feb 7, 2014

When people feel they are in negative situations and those negative situations are outside of their control they become stressed. When under stress people tend to want to either avoid or fight the cause of the stress. When under stress, people often place the blame on other people. Or, they blame the situation. 

When under stress, people do not listen or apprehend as well as they do when they are not under stress. And, their ability to remember may also be impaired by stress. A level of stress can lead to positive change and there may be a little truth in "whatever doesn't kill you makes you stronger".

Regardless, when they are under extreme stress or stress that is sustained over periods of time [maybe hours, maybe days, maybe longer...depends on the person], most people's perceptions become distorted. And, when perceptions are distorted judgement is distorted. It follows that decisions and interactions with other people are also distorted. And distortion brings problems.

Think about these things when you are under stress.

Think about these things when you apply stress on other people.

Thought Tweet #859.5

by Rick Baker
On Oct 31, 2013

Thought Tweet #859.5 When we behave - when we take action - our behaviour alters our brain…maybe only a little, maybe much more than a little.


The Thinking Behind The Tweet

It depends on the situation, the nature of our behaviour [our action], and the results/consequences/implications.

This is the key to replacing Bad Habits with Good Habits.

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.