Thought Tweet #951 The processes you use when you communicate influence people more than the logic you express.

The Thinking Behind The Tweet

According to Chip Heath and Dan Heath ['Decisive', 2013] "When the researchers compared whether process or analysis was more important in producing good decisions - those that increased revenues, profits, and market share - they found that "process mattered more than analysis - by a factor of six.""

Good Decision Making relies on good decision-making processes.

Good Influencing relies on good influence-making processes.

And Business Contains Only 3 Things: People, Processes, & Situations

Thought Tweet #950 When people arrive with their problems, do you push away, kiss up, and beat down?

The Thinking Behind The Tweet

Some people...

• Push Away when peers and co-workers visit with problems,
• Kiss Up when bosses visit with problems, &
• Beat Down when subordinates and other junior employees visit with problems.

Thought Tweet #949 Emotions wrap themselves tightly around thoughts about pain of loss...squeezing logic out.

The Thinking Behind The Tweet

The emotions around loss weigh in heavier than the emotions around gain. Psychologists' experiments confirm we place much higher value on avoiding the pain of loss than we place on obtaining the pleasure of gain.

This defies logic.

But - let's not forget - logic-defiance is the territory of emotions.