by Rick Baker
On Aug 2, 2014
The Thinking Behind The Tweet
When you disappoint a person, trust drops. Maybe you'll get a second chance to repair the trust. Maybe you will not.
It is easier to destroy an interpersonal relationship than build one.
Interpersonal relationships are fragile - we know that.
Now, there's another complication in our lives: technologies are becoming increasingly fragile. Technologies are becoming so fragile we replace them long before we break them.