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Name of author Rick Baker, P.Eng.

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Conflict at our offices: is it a foe or a friend?

by Rick Baker
On May 8, 2017

I have experienced some synchronicity around this topic...I have witnessed several unrelated instances...some people have complained about the interpersonal damages done by office conflict while others have applauded the value office conflicts have injected into innovative and creative processes. 

Business empires have been built around office conflicts and 'crucial conversations'. In some cases the empires are bestselling books, must-do and how-to manuals aimed at teaching people how to diffuse, reduce, remove office conflicts. At the other end of the spectrum, we have a touted genius-of-our-time and an empire formed around the legacy of a partially-eaten apple. 

And, interpersonal conflicts create huge challenges in family businesses: parent-child rifts, sibling rivalry, family distrusts. When these entrenchments exist it is easy to determine the cause/fault. It always rests with the other guy! 

On the other hand, according to some experts, strongly-expressed differences of opinion lead to creative breakthroughs. Thick-skinned people locking horns in boardrooms and other meeting rooms...generating many diverse ideas...reaching a single decision...enjoying consensus...working in unison...achieving desired goals. 

Radically different views about Office Conflicts!

What's your personal comfort zone?

Your comfort zone: that's the key area...

What's your personal comfort zone?

  1. How far are you prepared to stretch your comfort zone to accommodate other people's viewpoints? 
  2. How open are you to accept different styles of communication when other people express their viewpoints?
  3. How clearly do you communicate your personal values and rules?

Put another way:

  1. Are you open to 'possibilities and 'new things'?
  2. Are you open to different personalities and communication styles?
  3. Do you know and share these important aspects of your character...telling stories to explain why you are the way you are?
As the ancient Greek maxim goes - "Know Thyself".

When you know yourself and know how to share important aspects of yourself with others you have the opportunity to be part of teams that excel at communication.
 
Internally - These successful teams may operate in friendly ways or in not-so-friendly ways.
Externally - These successful teams will present a unified front.
From Your Perspective - These successful teams will be inspiring, productive and gratifying.

Do you want to be on time?

by Rick Baker
On May 2, 2017

On Timeliness...

Do you know anyone who has achieved success in life without having the habit of meeting time commitments?

As I write this I'm thinking of petulant actors/actresses exerting their will on frazzled directors...that behind-the-scenes movie cliché, where one person disrupts everyone else's plans and schedules.  On top of that, I'm thinking of the 1992 comedy movie 'Noises Off', which combined this behind-the-scenes movie cliché with a plot that is all about humorous consequences that could happen when people fail to meet time cues in live theatre. 

While we can laugh about people messing up timing in movies, we seldom laugh about it in real life. 

There are many sayings that capture our consensus view/wisdom around time and timing, as examples - 

  • Time waits for no man.
  • Time is of the essence.
  • Timing is everything.

Yet, almost all of us mess up timing, at least once in a while. We forget appointments. We arrive late for meetings. We fail to meet project deadlines.

Some people are habitually late. [Most families have at least one of these types...always late while the meal is overcooking or the cake & ice cream is on hold...waiting.] 

Some people are intentionally late. [They act like 'The Royals'...or like they are, by far, the most-important person at the meeting.]

Some people completely lack any talent for timeliness. [Like they have stormy clouds of confusion around their watches and calendars.]

***

It seems to me timeliness holds lower priority now than it did a few decades ago. 

Do you agree?

How do you feel about timeliness - 

  • Do you want others to be on time?
  • Do you want to be on time?

Visions, Biases & Evolution

by Rick Baker
On Apr 17, 2017

We have wonderful dreams and ambitions…there’s no end to our visions of better things in the future. And, behind these dreams and ambitions, our motives are admirable – all around helping people, solving tough problems and building fun, cool and valuable things.

As we identify opportunities and conceive solutions, we are prone to trick ourselves. According to psychologists, we are predisposed to a wide range of biases. These biases skew our thinking, causing us to be over-anxious, over-confident and hold many other troubled mindsets between these extremes. If you were to fully research all the 100’s of psychological biases then you would probably be so frazzled you’d have trouble thinking anything positive about the future, let alone envisioning bright future changes. 

So – we don’t want to dwell on these biases. 

We just want to mention one of the biases – the tendency to be over-confident about our ability to predict the future…i.e., the ‘overconfidence effect’.

Psychologists tell us we are prone to be over-confident when we forecast the future. This causes us to over-estimate the success we will experience when we create a new product or service. While psychologists illustrate the problems this natural bias can generate, there are other ways to think about it. 

For example -

Scientists tout evolution. To a large degree, the concept of evolution is accepted by non-scientists. Along that vein, scientists and non-scientists alike can ‘blame’ evolution for our tendency to be over-confident about our ability to predict the future. And, consistent with evolution concepts, we can conclude this tendency must exist to help us adapt and survive. 

If we were not naturally blessed with the tendency to have over-confident thoughts about the future then we would be less inclined to envision better futures, set goals around our visions and be persistent in action aimed at our visions.

The where would we be?

[We’d be hobbled with low-confidence and submerged in fatalistic, status-quo thoughts.]

 

 

 

Building Self-confidence

by Rick Baker
On Mar 28, 2017

A strong desire to achieve promotes self-confidence.

Positive self-image and high self-esteem promote self-confidence. 

Sense of purpose and goals promote self-confidence. 

A commitment to take action promotes self-confidence. 

Affirmations promote self-confidence. 

Strong personal values for fair play promote self-confidence. 

Positive thinking, especially about other people, promote self-confidence.

Willingness to serve others promotes self-confidence.   

Truthfulness promotes self-confidence.

A keen sense of justice promotes self-confidence. 

'Planning your work and working your plan' - that also promotes self-confidence. 

These are some of the important messages Napoleon Hill embedded in his Self-confidence Formula. Hill understood self-confidence is a fragile thing...easily disrupted...time-consuming to build...energy-consuming to hold fast. 

Self-confidence is a habit. It is a good habit. 

Good habits don't just happen. Good habits require planning. Good habits require ongoing work. 

Self-Improvement happens when talent-laden mind-sets come to the aid of skill-sets.

by Rick Baker
On Mar 28, 2017

The Thinking Behind The Tweet

Some people embrace life-long learning. Those people become the best leaders. They tend to understand their talents & strengths. They tend to apply their brainpower to focused work-tasks. That allows them to build skill-sets and master work-tasks. They take talent to task. They bolster that talent with knowledge, thinking, and practised-skills.

Character reigns supreme

by Rick Baker
On Mar 21, 2017

I heard today that assessments aimed at finding high-calibre personnel are no longer considering intelligence and talent but are now concentrating all attention on character.

While I expect this is an exaggeration of the current state of recruiting practices, I think it is wrong to underestimate the value of intelligence and talent. And, I believe the use of character assessment alone is a very troubling way to go about determining people’s wherewithal.  

Intelligence, Talents & Character: it seems to me all three of these things are critical to success. I can't imagine any meaningful achievement that does not contain portions of all of these attributes.  

Intelligence is multifaceted and can work in mysterious ways.  Regardless, it's hard to imagine anything being built without a significant level of intelligence. Intelligence correlates the success…in all endeavours.

Talents are the fundamental pieces required for mastery of task and the construction of all meaningful things. When people use their talents at work they take steps to fulfill their ultimate potential. The more they use their talents the greater their opportunity to succeed.

Character is the overriding quality that inspires thought, promotes trust, and influences action. Character is a construct of personal values, personal rules & morals, and a number of other facets, including self-control and power of will. Character is about authenticity and trueness, consistency and doing the right things. 

Clearly, character is an essential ingredient. It is easy to accept that character is the key ingredient. But, that should not confuse the facts around the importance of intelligence and talent

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.