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Name of author Rick Baker, P.Eng.

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Thought Tweet #955

by Rick Baker
On Mar 14, 2014

Thought Tweet #955 Take care that cost-cutting & cost-controlling don't neuter your success-focused efforts.

 

The Thinking Behind The Tweet

When it comes to business, I've always favoured growing revenue and gross margin over controlling and cutting costs.

***

Often, people make the wrong cost-cuts and introduce the wrong cost-controls when times are tough.

Which reminds me...

"Never trust the advice of a man in difficulties."

 Aesop

Tags:

Optimism & Pessimism | Thought Tweets

Thought Tweet #954

by Rick Baker
On Mar 13, 2014

Thought Tweet #954 Trust is Influence's sweet spot.

 

The Thinking Behind The Tweet

If a tennis racquet can have a sweet spot, so can Influence.

If you wanted to pave the path for Influence and you could only have one thing...

***

From Wikipedia...

"In a social context, trust has several connotations. Definitions of trust typically refer to a situation characterised by the following aspects: One party (trustor) is willing to rely on the actions of another party (trustee); the situation is directed to the future. In addition, the trustor (voluntarily or forcedly) abandons control over the actions performed by the trustee. As a consequence, the trustor is uncertain about the outcome of the other's actions; they can only develop and evaluate expectations. The uncertainty involves the risk of failure or harm to the trustor if the trustee will not behave as desired."

***

But...How to build trust?...Living with Integrity is a very good start.

Tags:

Definitions - Spirited Words Defined | Influencing | Thought Tweets

Affixing Labels of Blame

by Rick Baker
On Mar 13, 2014

When problems arise in business, as they have a habit of doing more or less all the time, some of us have a need to apply labels of blame. I mean, some of us cannot begin to work on fixing a problem until we firmly fix the blame for the problem onto a person or persons. For some of us, affixing blame is the first step in problem solving and the second step in problem solving (if there is a second step) is entirely dependent upon what happened during the affixing-the-blame step.

If the affixing-the-blame step goes smoothly and the blame tightly clings to the other person then the second step often involves a quick washing hands clean of the problem: as in - not my problem, your problem...look & see...the problem is affixed to you...so you fix it.

This Affixing Labels of Blame strategy has the advantages of being quick and effective for the hand-washer. In other words: I've affixed the problem on you so you're stuck with it and my hands are clean so I will get on with other work.

This Affixing Labels of Blame strategy has the disadvantages of really annoying other people [as you kick them when they are down] and depriving problems of access to their best solutions.

Tied to this Affixing Labels of Blame strategy, are the mindsets:

  • I'm not going to invest time or effort on this problem unless you balk at being stuck with it, in which case I will repeat my opinion that it is your problem not mine and 
  • Sooner or later, if you do not fix the problem and that failure annoys me then I will conclude you are incompetent and I will reserve the right to express that opinion to other people.

***

Some people take a different approach to business problems.

Rather than feeling the need to first affix the blame, some people feel a need to understand the problem.

Recognizing business contains only 3 things - people, process, & situations - they feel the need to understand the situation and the processes surrounding the problem. This need drives them to understand the problem then resolve it. As they go about understanding the situations and processes that have caused the problem they do not affix blame on people. They go beyond not affixing blame. They take extra care to communicate in ways that diffuse the fear of criticism experienced by others. They understand many people are so accustomed to being the brunt of blame-labels they have developed self-protection habits, which they perform as soon as 'their problems' become the topic under discussion.

Some problem-solvers understand self-protection is a normal part of the human condition. They know their skin is thicker so they have less need than others to be self-protective. They don't feel the need to criticize others about self-protection or ferret out that fact of life in ways that humble or humiliate others. Some problem-solvers view affixing blame as damaging, counter-productive, and a waste of quality time and effort.

How do you approach problems?

How do you react/respond when problems are brought to you:

  • By co-workers/peers?
  • By your boss?
  • By people who report to you?

Do you alter your approach to 'fit' the person?

When people arrive with their problems, do you push away, kiss up, and beat down?

Do you practice the good habit of working first to understand the processes & situations around problems? 

Or, are you stuck on that bad habit known as Affixing Labels of Blame

Thought Tweet #953

by Rick Baker
On Mar 12, 2014

Thought Tweet #953 If you can convince yourself you are too busy then you too can make worse decisions.

 

The Thinking Behind The Tweet

  1. It's all in the way you hold your mind.
  2. You do not have to take the time required to make good decisions. It is your prerogative to make lousy decisions and nobody can take that right away from you.
  3. There's probably no better way to make lousy decisions than holding in your mind the thoughts, "I am too busy" and "I don't have time".
  4. If you put your mind to it you will find your mind will warm to the habit of "I am too busy" and "I don't have time". And soon, very soon, you will be able to make really lousy decisions.

Tags:

Delegation & Decisions | I'm too busy! - I don't have time! | Thought Tweets

Do as I say and don't expect me to give myself the same advice.

by Rick Baker
On Mar 11, 2014

There's an old saying, "Do as I say, not as I do."

That saying captures the fact people provide advice to others that is totally inconsistent with the actions they display to others.

Why do we instruct one way and act the opposite way?

We do we give advice to others that is inconsistent with our self-advice?

Do we treat others harshly and cut ourselves slack?

Yes and yes...frequently.

Do we provide better advice to others than we provide to ourselves?

Yes...frequently.

Why do we do these things?

In a word - Emotions.

Each of us has long-lasting and deep relationships with our emotions. Each of us has formed habits that are laced up in the emotion-legacies we experience as feelings. And, while our own emotions hold strong influence over us, we have far less ability to empathize with the emotions and feelings experienced by others. Consequently, the advice we give to ourselves is wrapped up in our emotional baggage while the advice we give to others is not (or, at least, the emotional baggage around it is much thinner).

Does that imply the advice we provide to others is better than the advice we give to ourselves?

Yes...at least the cold, hard logic of the advice is better.

On the other hand...No. The other person will quickly wrap up our logical advice in his or her own emotional baggage and so our advice will be distorted and, in the vast majority of situations, it will not be followed. Put another way, the other person will tend to cut himself or herself the same emotion-wrapped slack we would apply to ourselves.

All of this seems to point to the value of building something like 'reverse psychology' into the advice we provide to others. We can do this by refraining from giving advice to others and instead let others know the advice we would provide to ourselves if we were in the same situation. Then, we could be candid about the quality of our self-advice. We could let the other person know our self-advice has the habit of being laced with logic-defying emotional baggage. We could let the other person know our self-advice is quite often flawed to dysfunctional. All that said, the person may give thought to his or her own self-advice, inject some emotion-defying logic into it, and actually follow it. That would be a constructive outcome.

Later, seeing the positive results of the advice self-selected by the other person, we could choose to follow the advice we did not give.

Then that old saying could be altered to - "Do as you say and I'll do as you do."

Wouldn't that be a win-win!

 

 

Thought Tweet #952

by Rick Baker
On Mar 11, 2014

Thought Tweet #952 Wow! Emotions sure make some quick, wild, & crazy decisions.

 

The Thinking Behind The Tweet

And - Emotions delegate erratically & poorly.

Emotions: astonishing, provocative, & ubiquitous ways of going about business.

Tags:

Delegation & Decisions | Emotions & Feelings @ Work | Thought Tweets

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