Sales Tweet #70 Client Culture: observe your Client's work environment...what 'group norms' do you see and hear?

 

Every business has a Culture...either a planned one or one that has just developed. By observing the business culture at your Client's workplace you can adjust your expectations and actions. For example, if it is clear to you that your Client works in a firefighting atmosphere then you will want to consider that. Or, if your Client works in a high staff-turnover environment then you will want to consider that. Before you leave a telephone message or send an e-mail...try to put yourself in your Client's shoes and in your Client's chair.