It's not unusual for bosses to get annoyed when their people bring problems to them.

While that's not unusual it's also not productive.

Often when people bring problems to bosses they bring them because they don't know how to solve them. Bosses make the mistake of concluding the employee is being dysfunctional or perhaps not thinking enough or perhaps just being lazy. Bosses make the mistake of failing to realize in many instances the employee simply doesn't know how to do the task.

When employees don't know how to do the task they either need to be told how to do the task or how to find out how to do the task. Anything else falls short of helping the employee.

So, when an employee comes to the boss with a problem the boss needs to view this as an opportunity to teach the employee rather than an opportunity to be annoyed by the employee or perhaps even criticize or chastise the employee.

Bosses need to encourage employees to cry "Uncle!"

Bosses need to go farther than this. Bosses need to help their employees seek escalated assistance when the situation, the problem, or the decision requires that level of help.

Think of it this way... Bosses need to help their people cry "Great-Uncle!" and "Great-Great-Uncle!"