The Thinking Behind The Tweet

When people slip up - when people who matter to you clearly illustrate they have broken their own values-rules - 

• Fight the urge to question their virtues and write them off [as Covey described the reality of human behaviour] by quickly emptying their ‘trust account’,
• Step back and consider the reality of your own values-rules breaches and try to counteract your natural attribution bias, and
• Be open and candid with the people, but stop well short of dragging them through the coals or humbling them as if you are blessed to administer that right.