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Name of author Rick Baker, P.Eng.

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The problem with programmed How-To courses

by Rick Baker
On Aug 19, 2013

When it comes to education, people won't bend over backwards!

The problem with programmed How-To courses - I mean the problem with book-long, multi-lesson, packaged education with role playing - is - they do not work.

On average, people can remember about 7 things, maybe 9. So, no matter how terrific a How-To education course might appear to the folks who spent hundreds or thousands of hours creating it, other people will understand little of the content and put even less of it to good use.

Most people cannot remember dozens let alone hundreds of pages of How-To instructions. So, as soon as they see a volume of self-improvement education they turn off. Even if they suspect it could contain good stuff, most people know they will not take the time to study the volume. If they start to read it, most people soon stop and replace the activity with something offering more-immediate gratification.

Everyone knows that.

And most people don't bend over backwards to obtain self-help.

To address this problem, the folks who teach self-improvement focus on increasing the entertainment value in the delivery of the knowledge.

Yes, entertainment value = near-term gratification [of some sort].

But, single doses of entertainment value do nothing to promote improved learning of good habits. Prolonged repetition of single doses of entertainment value may breed some near-term warm-and-fuzzy-this-education-is-fun thoughts...and may even go so far as to provide a little jolt of self-motivation. However, entertainment value will not cause the lessons to stick and take hold. 

To help people self-improve we need to do 2 things well:

  1. We need to deliver education in small doses...small simple steps. In the long run, simplicity outruns entertainment value. Simplicity captures clarity and appeals to common sense. Learners have always built their learning on simplicity: consider the building blocks of our childhood and the building blocks of the Great Pyramids. Simple pieces. Spirited Leaders has developed 1-Page Tools with this in mind. To accomplish much - learn, take, and repeat simple steps until they become foundations for good habits. We need to resist the urge to create even-more-clever emotion-grabbing phrases and fancy-packaging of advice. We need to keep our entertaining acronyms and educational mind-pictures under control. We need to be more comfortable expressing common sense.
  2. We need to customize the education to fit individuals. Textbooks work well when students are facing the gun that demands, "Learn or fail". And, even if there is no performance gun, textbooks work well for some people...for example, those people whom Gallup assesses as 'Learner' tend to enjoy textbooks and full-length How-To manuals. On the other hand, Gallup-Learners are only a small fraction of the people we encounter every business day. Most people do not like textbooks, manuals, or other things that remind them of the learning-guns they faced when in school. Yet, most people do want to learn...they just don't want to do it your way...they want to do it their way. We can help them develop skills by incorporating their real-life situations into our education processes rather than asking them to suffer through things like awkward role playing. To do this, we need to expand 1-on-1 education activity...with a focus on customizing rather than standardizing.
So, when we help business leaders we need to:
  • ensure we capture common sense,
  • seek simple,
  • deliver education in small doses, &
  • customize education to fit individuals.

Tags:

1-Page Tools | Habits: Good Habits, Bad Habits, & New Things | Seeking Simple!

Thought Tweet #796

by Rick Baker
On Aug 5, 2013

Thought Tweet #796 Simplify your approach to business by accepting – Business contains only 3 things: People, Process, and Situations.

 

The Thinking Behind The Tweet

When you create this short list it increases the likelihood you will give people and situations the attention they deserve…and must have…if you are to excel as a business leader.

More about Seeking Simple

 

Tags:

Business Contains Only 3 Things | Seeking Simple! | Thought Tweets

3 Ideas for Repairing Damaged Relationships

by Rick Baker
On Jul 26, 2013

When it comes to repairing damaged relationships, three simple tools provide a great deal of value.

Here's an introduction to the 3 tools...

 

Tool #1 - from Eric Berne's work in the 1950's - 'Transactional Analysis'

 

 

People communicate 3 ways: Parent, Adult, Child. When you communicate with people, especially when situations are challenging, choose the Adult approach. Otherwise, you run the risk of Parent-Child communications or worse still Child-Child communications, both of which are not productive in business.

 

Tool #2 - from Patterson, MacMillan, Grenny & Switzler's recent work - 'Crucial Conversations'

 

'Crucial Conversations' happen when people disagree, emotions are charged, and the stakes are high. When approaching such conversations it is important to decide, up-front, the specific problem you wish to address. Is it a problem of dysfunctional Content? Is the problem a repeated Pattern of poor behaviour? Is the problem relationship damaging behaviour? Decide which problem form is to be addressed and limit your conversation to that single problem.

 

Tool #3 - from Mark Weber - Interests, Rights, & Power [see Thought Post]

 

When we have disputes with people we have the ability to focus on Interests [the things we want], Rights [the things we are entitled to], or Power [the Rights we can enforce]. When resolving a dispute, we do better when we focus on Interests. 

 

Of course, much more can be said about all 3 of these concepts/tools. However, there is much to be gained by keeping it simple by considering the 3 pictures and the 3 pieces of advice:

  1. Think and talk like an Adult, not like a Parent or a Child.
  2. Test the nature of the dispute: is it a behaviour Content problem, a repeated Pattern of behaviour problem, or a Relationship problem. Pick only one of these types and stick to discussing the problem in that way.
  3. Recognize that people have Interests and thoughts about Rights and Power. To resolve disputes, focus on Interests and avoid arguments that escalate into Rights and Power territory.

Thought Tweet #785.5

by Rick Baker
On Jul 19, 2013

Thought Tweet #785.5 Make sure your business solutions are less complicated than your problems.

 

The Thinking Behind The Tweet

If you cannot get your people to do what needs to be done, you are not alone. And, perhaps you are not in good company. Or, perhaps you need some straightforward help.

Do not buy into the current trend of thinking that claim solutions need to be complex. That's untested...unproven smoke-and-mirrors opinion.

Good Decisions: at the heart of your business

by Rick Baker
On Jul 5, 2013

Consider the decisions made at your business:

  • Are decisions made quickly? 
  • Do decisions receive attention and quality input from many people?  
  • Are decisions understood and implemented successfully? 

These are important areas:

  • the simplicity with which decisions can be made, 
  • the quality of input received prior to finalizing decisions, and 
  • the success rates for implementation of decisions. 

If your leadership team scores high in these areas then your business will stand above most of your competitors:

  • Your business will be fleet of foot. 
  • Your business will be thinking accurately and acting properly. 
  • Your business will be able to forecast, budget, and receive profitability. 

All of these things contribute to a best-in-class workplace and a sustainable approach to business. Less than these things signals potential problems. More often than not, the problems have passed through the potential stage and they are real - real problems. Now, problems are a necessary ingredient if we want to make business our career. However, repeated problems are destined to ruin the business recipe. And, too many problems spoil the business meal.

So, there is value in stepping back and checking the pulse of your business decision-making:

  • Is it a healthy pulse? 
  • If so then you will find decisions are made relatively quickly. 
  • Is it a strong pulse? 
  • If so then you will find your key people are pushing in the same directions as your decisions. 
  • Is it a pulse that can withstand stress? 
  • If so you will find it is a variable pulse, able to hum away at methodical work and also able to ramp up when situations demand more. 

And finally, is it a pulse that complains rarely If it does not complain too much about already-made decisions then it is a good and healthy pulse...a beating pulse.

The beat goes on.

Desired results follow.

Simplify Your Actions

by Rick Baker
On Jul 4, 2013

If you are like most people, 20% of the things you do generate 80% of the results you desire.

Stated another way, 80% of the things you do are not essential, not successful, and possibly counterproductive.

  • they do not contribute toward your long-term personal goals &
  • they do not contribute toward your work goals.

You do many things. You do hundreds of different things...maybe even thousands.

You do things subconsciously and you do things out of habit. 

Sometimes you think about what you should do. More often, you do not. Your actions are mostly habits, some good, some bad.

Sometimes you think about what you should do then you do something quite different. When this happens, chances are good you are performing a bad habit. You know the 'right' thing to do to take you toward one of your goals but instead of doing that thing you choose to do something else that provides short-term gratification. For example, you know you should eat healthy foods but you eat that bag of chips or chocolate bar or fast-food burger because it tastes good. This battle between short-term urges and long-term goals is part of the human condition.

Most of the time, you do not think deeply about the action you take.

Rather, you act.

Most of the time you do not focus your attention on actions: you are not specific about actions; you do not clarify actions in advance; you do not select proven-successful actions as often as you should. And, you do not take the time to identify, celebrate, and repeat proven-successful actions. 

That's perfectly normal...it is the way the vast majority of people go about their day-to-day activity.

The vast majority of people perform far too many questionable actions:

  • People perform far too many bad habits. 
  • People underestimate the huge benefits that exist in proven-successful actions. 

This isn't criticism. This is good news.

It is good news because it confirms the huge upside we all face.

If we can increase the attention we pay to proven-successful actions and then repeat those actions a little more then we will dramatically increase the likelihood of achieving our desired long-term goals.

All of us can gain much by simplifying and organizing our actions.

Here are 5 suggestions on how that can be done...

Simplifying Your Actions

  1. Identify the 20% of actions that generate 80% of your success toward your long-term goals.
  2. Exercise some self-discipline and delay actions that satisfy near-term urges.
  3. When you perform proven-successful actions celebrate your successes...even tiny ones.
  4. Make a habit of repeating actions that are proven-successful in terms of your long-term goals.
  5. Make a habit of repeating actions that are proven-successful in building positive relationships with other people.

Tags:

I'm too busy! - I don't have time! | Seeking Simple! | Thinking as in Think and Grow Rich

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