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Name of author Rick Baker, P.Eng.

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Quick to Criticize, Tough to Build Trust

by Rick Baker
On Apr 25, 2014

Business Contains Only 3 Things: People, Processes, & Situations.

When a problem arises at work you can consider these 3 things and you can choose from 3 options: 

  1. You can blame People for the problem
  2. You can consider the possibility that Processes are bogging People down and that's what is causing the problem
  3. You can consider the possibility that the Situation at hand is ripe for the sort of problem you are observing

Of these 3 options, the quickest is #1. It only takes a fraction of a second to jump to the conclusion this person or that person or all those People are the cause of the problem. This option has another major advantage: it is well-aligned with your biases, particularly your Attribution Bias. Evidently, this is a very good option because most People select option #1.

For most People, the other two options do not hit their radar screens. Most People do not consider or take the time to understand both Processes and Situations have tremendous impact on other People's performance. Most People do have at least a vague idea that Processes and Situations impact on their own performance. In fact, they often blame Processes and Situations for their own performance shortfalls. However, when it comes to other People's performance shortfalls it is much more common to simply blame the other People. 

[If nothing else this tendency to blame others is good for your ego.]

If, however, you give problems a little more thought and other People a little more credit then you will discover many problems are due to glitches in Processes and the presence of less-than-ideal Situations. You will also discover the time you invest in analyzing and understanding Process glitches and Situation nuances pays off huge dividends because it both allows you to solve the true problem and maintain harmonious interpersonal relationships.

PS: When you fail to consider Processes and Situations and default to blaming People, how do you think they react? Do you think they consider Processes and Situations and conclude you are not to blame for blaming them? Or, do you think they too tend to jump to the conclusion other People are to blame?...And, in this instance, there is only one other person to blame and that person is you.

Thought Tweet #985

by Rick Baker
On Apr 25, 2014

Thought Tweet #985 When people first meet your self-confidence their spirits are bolstered. Soon, your self-confidence becomes contagious.

 

The Thinking Behind The Tweet

Courage & Confidence: states of mind to be valued, developed, and put to good use.

 

Tags:

Attitude: Creating Positive Attitude | Influencing | Thought Tweets

The Destructive Power of Attribution Bias

by Rick Baker
On Apr 24, 2014

From Wikipedia...

In psychology, an attribution bias or attributional bias is a cognitive bias that refers to the systematic errors made when people evaluate and/or try to find reasons for their own and others' behaviors.[1][2][3] People constantly make attributions regarding the cause of their own and others’ behaviors; however, attributions do not always accurately mirror reality. Rather than operating as objective perceivers, people are prone to perceptual errors that lead to biased interpretations of their social world.[4][5]

***

People jump to conclusions. People have Automatic Negative Thoughts [ANTs]. 

People overestimate the accuracy of their intuition and their gut feel fails them. 

All of these things are in the zone of Attribution Bias. 

And Attribution Bias wreaks havoc when problems arise in business. 

To be more clear - Attribution Bias wreaks much havoc in business. Much damage occurs when Attribution Bias rears its destructive and flawed-attribution head into the face of problems.

Here's what that looks like:

  • a problem arises
  • one person just knows the other person is at fault [that's the special 'gift' of Attribution Bias]
  • everything gets personal; everything gets difficult; much time & energy is wasted; little gets resolved
Business people lay this sort of Attribution Bias on one another all day long.

As a result, they get to share a whole bunch of interpersonal tension and workplace stress.

As a result, the organization where they work gets to achieve less-than-necessary success.

Everybody loses...maybe a little...maybe a lot...regardless, everybody loses.

That's why it is important to understand Attribution Bias.

That's why it is important to free oneself from the grips of Attribution Bias.

Thought Tweet #984

by Rick Baker
On Apr 24, 2014

Thought Tweet #984 People, Processes, & Situations : When problems & stresses arrive, it is natural for People to want to exit the Situation. 

 

The Thinking Behind The Tweet

That's the legacy of our ancestors who, without fight-or-flight [and the other 2 options: 'freeze' or 'faint'], would not have brought us to where we are today.

Tags:

Business Contains Only 3 Things | Thought Tweets

Thought Tweet #983

by Rick Baker
On Apr 23, 2014

Thought Tweet #983 Criticism is a contagious thing...it's the polar opposite of 'Pay It Forward'.

The Thinking Behind The Tweet

When we criticize others they tend to carry on the tradition by criticizing the people the encounter...they criticize the person in front of them in the Tim Horton's drive-thru or their children who are not taking homework quite seriously enough, etc., etc., ad nauseam.

All of us seem to be hard-wired to be critical of others...at least, the vast majority of us seem to possess and illustrate this human condition. Despite that fact, very few of us find value in receiving criticism. Very few of us indeed...

Regardless of how we deliver and receive criticism from others, most people - when you cut through their external facade: whether arrogant, or brave, or puzzled, or aggrieved most people - are quite critical of themselves. We should neither forget nor underestimate this aversion to criticism. Even people who are very tough on themselves don't like it when others treat them that way.

Tags:

Criticism: Constructive Criticism is an Oxymoron | Thought Tweets

Big Changes, Difficult Changes...never Impossible Changes

by Rick Baker
On Apr 22, 2014

"It is very difficult to make really big, important, life-changing decisions because we are all susceptible to a formidable array of decision biases. There are more of them than we realize and they come to visit us more often than we'd like to admit."

Dan Ariely

'The Upside of Irrationality' (2010)

 

While, in relative terms, it is easy to make small, less-important decisions these decisions too are affected by our biases. And these small decisions too can be life changing.

Here's why/how they can be life changing:

The small changes happen bit by bit over time. We have a word for these changes. We call them "habits". Some of them are good; some of them are bad; all of them change our lives by influencing our thoughts & actions and by influencing how we are perceived by others. To the extent the small changes are founded on emotions they contain more lasting power. So, small changes - especially those small changes that grew out of an emotional base - have the ability to influence our thoughts & actions for long periods of time.

Big decisions & small decisions and big changes & small changes: all can contribute in long-lasting ways to develop a person's character. [In fact, when you stop to think about it, what else contributes to the building and maintenance of a person's character?]

Regardless, it is possible for people to make permanent & positive adjustments to their character.

Yes - easy to say, difficult to do...

One simply needs to commit to creating better habits then do the repetition of thought & action required to generate and solidify those better habits.


Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.