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Name of author Rick Baker, P.Eng.

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Thought Tweet #806

by Rick Baker
On Aug 19, 2013

Thought Tweet #806 When we look outward and feel things are beyond our control it is most difficult to look inward and muster self-control.


The Thinking Behind The Tweet

Some situations seem to be beyond our control. In fact, some situations are beyond our control. Other situations just appear to be beyond our control. Regardless, really beyond our control or appearing beyond our control - these are the situations that put our self-control to the toughest test. When our locus of control is tested, so is our self-control. We do better when we anticipate these situations and prepare, in our minds, for them. 


Tags:

Business Contains Only 3 Things | Emotions & Feelings @ Work | Thought Tweets

Thought Tweet #806.5

by Rick Baker
On Aug 19, 2013

Thought Tweet #806.5 Misery enjoys company...as long as that company is in agreement...Misery is selective.

 

The Thinking Behind The Tweet

Misery enjoys similarly-afflicted company.

Tags:

Attitude: Creating Positive Attitude | Humour | Thought Tweets

The problem with programmed How-To courses

by Rick Baker
On Aug 19, 2013

When it comes to education, people won't bend over backwards!

The problem with programmed How-To courses - I mean the problem with book-long, multi-lesson, packaged education with role playing - is - they do not work.

On average, people can remember about 7 things, maybe 9. So, no matter how terrific a How-To education course might appear to the folks who spent hundreds or thousands of hours creating it, other people will understand little of the content and put even less of it to good use.

Most people cannot remember dozens let alone hundreds of pages of How-To instructions. So, as soon as they see a volume of self-improvement education they turn off. Even if they suspect it could contain good stuff, most people know they will not take the time to study the volume. If they start to read it, most people soon stop and replace the activity with something offering more-immediate gratification.

Everyone knows that.

And most people don't bend over backwards to obtain self-help.

To address this problem, the folks who teach self-improvement focus on increasing the entertainment value in the delivery of the knowledge.

Yes, entertainment value = near-term gratification [of some sort].

But, single doses of entertainment value do nothing to promote improved learning of good habits. Prolonged repetition of single doses of entertainment value may breed some near-term warm-and-fuzzy-this-education-is-fun thoughts...and may even go so far as to provide a little jolt of self-motivation. However, entertainment value will not cause the lessons to stick and take hold. 

To help people self-improve we need to do 2 things well:

  1. We need to deliver education in small doses...small simple steps. In the long run, simplicity outruns entertainment value. Simplicity captures clarity and appeals to common sense. Learners have always built their learning on simplicity: consider the building blocks of our childhood and the building blocks of the Great Pyramids. Simple pieces. Spirited Leaders has developed 1-Page Tools with this in mind. To accomplish much - learn, take, and repeat simple steps until they become foundations for good habits. We need to resist the urge to create even-more-clever emotion-grabbing phrases and fancy-packaging of advice. We need to keep our entertaining acronyms and educational mind-pictures under control. We need to be more comfortable expressing common sense.
  2. We need to customize the education to fit individuals. Textbooks work well when students are facing the gun that demands, "Learn or fail". And, even if there is no performance gun, textbooks work well for some people...for example, those people whom Gallup assesses as 'Learner' tend to enjoy textbooks and full-length How-To manuals. On the other hand, Gallup-Learners are only a small fraction of the people we encounter every business day. Most people do not like textbooks, manuals, or other things that remind them of the learning-guns they faced when in school. Yet, most people do want to learn...they just don't want to do it your way...they want to do it their way. We can help them develop skills by incorporating their real-life situations into our education processes rather than asking them to suffer through things like awkward role playing. To do this, we need to expand 1-on-1 education activity...with a focus on customizing rather than standardizing.
So, when we help business leaders we need to:
  • ensure we capture common sense,
  • seek simple,
  • deliver education in small doses, &
  • customize education to fit individuals.

Tags:

1-Page Tools | Habits: Good Habits, Bad Habits, & New Things | Seeking Simple!

A Spirited Leaders scenario - #3

by Rick Baker
On Aug 18, 2013

Small business owners are the driving force supporting our Canadian economy.

That has been the case for some time. It has been taken for granted.

We can no longer afford to take small business owners for granted. The small business sector has experienced and will continue to experience new, complex challenges. Here are a few examples of special, complex problems:

  • increased human resource demands, backed by government rules and regulations
  • fast-paced technology changes, supported by more-complicated product & service options
  • rapid expansion of methods to connect with customers, with growing customer demands

These new, complex challenges require special attention because they go beyond the comfort zone of many small business leaders. Put another way, small business leaders are exposed to a growing list of new processes and new situations, many of which are outside their areas of experience and expertise.

What is a small business owner to do?

  • Hunker down and protect territory?
  • Make radical changes and keep up with the times?
  • Do some combination of these things? [But, what combination?]

And, how should a small business owner go about making this decision?

It makes sense they should seek help from:

  • someone who has both entrepreneurial experience and big-company experience
  • someone who has experience mentoring small business leaders
  • someone who has developed simple tools, designed to help people make decisions in situations of high risk and uncertainty
  • someone who helps leadership teams understand what it takes to get it done…then mentors them while they develop the required skills

That is what we offer small business leaders.

Tags:

Spirited Leaders

Thought Tweet #805

by Rick Baker
On Aug 16, 2013

Thought Tweet #805 Intrinsic drives stay with us throughout our lives.

 

The Thinking Behind The Tweet

Do you have some internal drives that have survived for decades? If you do then you know what I'm talking about.

[I'm guessing it's one of those drives this is causing some of us to continuously seek out ice cream.]

Tags:

Beyond Business | Thought Tweets

Thought Tweet #805.5

by Rick Baker
On Aug 16, 2013

Thought Tweet #805.5 If poor behaviour is rampant at your business, the problem is in your Process not your People.

 

The Thinking Behind The Tweet

One bad egg can spoil the bunch. While I have not witnessed it firsthand, that may be true for eggs.

But, it's highly unlikely that applies to people at your work. 

If you have one poorly behaving employee then chances are good that employee has some problems and is bringing those problems to your workplace. If you have many poorly behaving employees then you either have flawed hiring systems or you have flawed training systems or you have flawed supervision systems, etc. In summary, you have flawed Processes.

Business Contains Only 3 Things: People, Process, & Situations.

Don't place blame on People when the blame should be placed on Processes.

 

***

"We should work on our processes, not the outcome of our processes."

W. Edwards Deming

 

 

Tags:

Business Contains Only 3 Things | Thought Tweets

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