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Thought Tweet #350

by Rick Baker
On Nov 18, 2011
Thought Tweet #350 "Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning." Einstein
 
The Thinking Behind the Sales Tweet
Good Questions are a key to excellence. Good Questions can maximize self-knowledge and lead to excellent communication…and life-long relationships. A link to more thoughts about “Good Questions”.

Tags:

Hero Worship | Questions?: The Art of Asking Good Questions | Thought Tweets

Emotions - Defined

by Rick Baker
On Nov 17, 2011
In this Thought Post I consider dictionary definitions around the word ‘Emotion’ then adopt what I find to be a much-more-helpful description of Emotions, provided by the world-renowned psychologist and pioneer in the study of Emotions, Paul Ekman.
 
I go into this detail because:
  1. I believe People Only Do 3 Things: Good Habits, Bad Habits, & New Things
  2. I believe Emotions play a huge role in day-to-day business life
First, I looked at the on-line Merriam-Webster dictionary to obtain their definition of Emotion. I have copied below Merriam-Webster’s definition of ‘Emotion’ and their definitions of two words used in their definition of ‘Emotion’ [‘Affective’ and ‘Feeling’].
 
It seems to me the Merriam-Webster definition of Emotion is cumbersome and circular. And, it is inaccurate.
 
So, Spirited Leaders has adopted Paul Ekman’s definition of Emotion [see below].
 
***
 
From Merriam-Webster’s on-line dictionary:

Definition of EMOTION
 
1a obsolete: disturbance b: excitement
 
2a: the affective aspect of consciousness: feeling b: a state of feeling c: a conscious mental reaction (as anger or fear) subjectively experienced as strong feeling usually directed toward a specific object and typically accompanied by physiological and behavioral changes in the body 
 

Definition of AFFECTIVE
 
1: relating to, arising from, or influencing feelings or emotions: emotional <cognitive and affective symptoms>
 
2: expressing emotion <affective language> 
 

Definition of FEELING
 
1a (1): one of the basic physical senses of which the skin contains the chief end organs and of which the sensations of touch and temperature are characteristic: touch (2): a sensation experienced through this sense b: generalized bodily consciousness or sensation c: appreciative or responsive awareness or recognition
 
2a: an emotional state or reaction <a kindly feeling toward the boy> plural: susceptibility to impression: sensitivity <the remark hurt her feelings>
 
3a: the undifferentiated background of one's awareness considered apart from any identifiable sensation, perception, or thought b: the overall quality of one's awareness c: conscious recognition: sense
 
4a: often unreasoned opinion or belief: sentiment b: presentiment
 
5: capacity to respond emotionally especially with the higher emotions
 
6: the character ascribed to something: atmosphere
 
7: the quality of a work of art that conveys the emotion of the artist b: sympathetic aesthetic response
 
 
***
 
Definition of EMOTION [Paul Ekman’s, which we have adopted]
 
According to Paul Ekman, and to a degree I am simplifying and paraphrasing here, Emotions are defined by 7 characteristics:
 
1. Signals: Emotions are mental states, most of which exhibit consistent visible cues.
 
2. Automatic Appraisal: Emotions occur automatically and very fast...1/4 second.
 
3. Lack of Awareness: Consciousness plays little role if any...most Emotions are opaque to consciousness and thought. Nature did not want us to be able to consciously control Emotions. However, thoughts can re-trigger Emotions.
 
4. Not Unique to Humans: Other animals exhibit the same Emotions as Humans. There is no Human Emotion that cannot be seen in at least one other animal.
 
5. Short Duration: Emotions can last for extremely short periods (seconds) or longer, but they never last longer than a day. (longer-lasting ‘states of mind’ are defined as Moods)
 
6. Conscious Awareness of Emotions is a Skill: using special exercises, it can be developed. We can become skilled at self-monitoring, being present, and self-regulating. We need to explore the motivation and intent behind our Emotions. Knowledge and skill around motivation and intent will help us understand and control our Emotions.
 
7. Emotions can get us into trouble..."I lost my head". In fact, it seems Ekman thinks Emotions do present-day Humans little, if any, good. Emotions, all of them, are vestiges of evolution.
 
Footnotes
  1. To learn about Paul Ekman
  2. Merriam-Webster on-line dictionary

Tags:

Definitions - Spirited Words Defined | Emotions & Feelings @ Work

Thought Tweet #349

by Rick Baker
On Nov 17, 2011
Thought Tweet #349 Pay attention to your Client's work culture.
 
The Thinking Behind the Sales Tweet
Culture: observe your Client's work environment...what 'group norms' do you see and hear? Every business has a Culture...either a planned one or one that developed without a plan. When you observe the business culture at your Client's workplace you can adjust your expectations and actions. as examples: (1) if it is clear to you that your Client works in a firefighting atmosphere then you will want to consider that and (2) if your Client works in a high staff-turnover environment then you can consider that.

Tags:

Sales | Thought Tweets

Defining A Goal

by Rick Baker
On Nov 16, 2011
Some time ago I found the following quote:
 
“A goal is not the same as a desire, and this is an important distinction to make. You can have a desire you don't intend to act on. But you can't have a goal you don't intend to act on.”
 
Then I found the author of the quote…here is a picture of the fellow – ‘Old Tom’ Morris:
 
Old Tom Morris
 
Then I learned a bit about the fellow:
 
Many consider Tom Morris to be the Father of Golf.
Born 1821 – St. Andrews, Scotland
Died 1908 – St. Andrews, Scotland
4 major championships in the 1860’s
World Golf Hall of Fame - 1976
 
Upon examining Tom’s quote, I uncovered a concise definition of ‘A Goal’:
 
A goal is not the same as a desire, and this is an important distinction to make. You can have a desire you don't intend to act on. But you can't have a goal you don't intend to act on.”
 
A Goal is a desire you intend to act on.
 
That’s Spirited Leaders’ definition of A Goal.
 
And, when we teach that definition we bear in mind the advice of Old Tom Morris.
 
***
 
Another Goal quote: “In moving toward, fighting for and completing goals, energy is renewed and released, and as Blake said, "Energy is Bliss!"  Laurence G. Boldt
 
 
William Blake [“Energy is Bliss!”]

Tags:

Definitions - Spirited Words Defined | Goals - SMARTACRE Goals

Thought Tweet #348

by Rick Baker
On Nov 16, 2011
Sales Tweet #348 If you want people to buy into your ideas then you must 'pre-communicate'.
 
The Thinking Behind the Sales Tweet
(1) Experts have been studying people connections, networks, and hubs for over 40 years. Experts concluded weak links, including the most casual interactions with people we only know briefly or through friends-of-friends, often provide the greatest rewards, including access to innovation. (2) Far too many businesses operate like sheep following the herd in their business sector. Even casual connections with people outside your business sector can open doors to tremendous innovations.

Tags:

Communication: Improving Communication | Thought Tweets

Robin Todd visits our Centre for Family Business [CFFB] - “Confessions of a Bad Boss”

by Rick Baker
On Nov 15, 2011
Robin Todd, President/CEO of Marks Supply Inc., was the special-guest speaker at CFFB’s October breakfast.
 
Description: Robin Todd, CEO/President - Marks Supply Inc.
 
Robin shared her family-business story and she shared her ‘boss’ experiences. That title “Confessions of a Bad Boss” send many messages. Here are some of the thoughts that went through our minds as we listened to and talked with Robin:
  • No Boss is perfect…all Bosses make mistakes
  • Owning up to those mistakes…that involves self-awareness, courage, and a desire to improve
  • All Bosses can learn…it starts with self-monitoring
  • Bosses can learn from their mistakes
Robin has a habit of testing herself with tough questions…here are a few samples:
  • What if you impede the success of your company?
  • Great people have options: how do I find them? Entice them? Keep them?
  • What did you do wrong to allow this person to leave?
Robin’s key message was:
 
How much better would your company be if you were a better boss?
 
About Marks Supply Inc. – a local Family Business Success Story.
 
Marks Supply is a wholesaler of top-quality Plumbing, P.V.F., Hydronics and HVAC products.
 
Recognizing their products, to some degree, are viewed as a commodity, Marks Supply strives to out-service its competition.
 
Robin joined the family business when she finished schooling. That required an adjustment on the part of her Dad. He wanted to separate family and business. None of Robin’s 3 older sisters worked at the family business. Robin was the first and only to join her father. They agreed to a one-year period. After the year, when her Dad agreed to keep her full time he provided this piece of advice:
 
“Show up earlier, stay later, work harder, and be happier than everyone else.  Don’t embarrass me.”
 
What clarity and candour of advice. What valuable Father-to-Daughter advice. Particularly the part about being happier, what a way to lead by example: working hard and being happy while you do it!
 
Working for her father, Robin moved through a number of jobs…as her career unfolded and her responsibilities grew.
 
In 1995, when her father decided it was time to sell, he sold the business to Robin. That was a surprise to Robin and others in her family and her business.
 
At this ‘transition’, Robin’s Dad provided another excellent piece of advice:
 
“Don’t be trapped…make sure you have money…there will be surprises that require money.”
 
Robin followed her father’s advice. She repaid her ‘buy-out’ debts in 5 years.
 
During the last 16 years, Robin has led Marks Supply to impressive growth - from $8Million to $71MM.
 
Robin was very candid. She plans for continued growth.
 
Why?...
 
”Because you grow or die!”
 
It was very clear to all of us…Robin isn’t a Bad Boss…Robin balances the numbers side of business [impressive growth of revenue] with the personal side of business [the Human side]. She thinks a lot about the people who choose to follow her at Marks Supply. She has learned from the people-mistakes she has made. She takes full responsibility for her errors…and her self-development.
 
Robin closed with:
 
“If you care about your people, you should let them know”
 
***
 
Congratulations on your personal and business achievements, Robin!
 
THANK YOU for sharing your Family Business Success Story with our CFFB.
 
PS: Robin Todd was recently has selected as one of Canada’s 100 Top Women Entrepreneurs in the 12th annual PROFIT W100 ranking. This, of course, is far from the first time Robin’s leadership has been recognized…and there’s no question – it will not be the last.
 
Link to Marks Supply
Link to CFFB

Tags:

Entrepreneur Thinking | Family Business and CFFB | Leaders' Thoughts | Succession

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.