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Name of author Rick Baker, P.Eng.

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4 Good Samaritans at Waterloo

by Rick Baker
On Sep 9, 2010
Late on Friday afternoon, with all of us heading into the last long-weekend of summer… what are the odds of witnessing the work of a Good Samaritan?
 
Much higher than one might expect…if one is fortunate enough to live in our community.
 
I had finished a meeting on the afternoon of September 3rd and my watch said 4 o’clock. I thought about calling it a week and heading home but decided to clean up some paperwork at the office. I turned off King Street on to Weber Street, in Waterloo. In front of the Faith Life building, my lane was partially blocked by a woman trying to push her car to the side of the road. I squeezed past her, almost touching the curb because there wasn’t much room. I could see a couple of people running from the Faith Life laneway…it looked like they were coming to help the lady out. I decided to go past and do a U-turn so I could come up behind the lady…to block traffic so no one would accidentally hit her or the people who were helping her.
 
By the time I had driven up behind to block traffic the lady was inside steering and 4 people were pushing her car to a safe spot.
 
I pulled out my BlackBerry and took the following picture:

The 4 Good Samaritans
The 4 Good Samaritans
 
We traded business cards and I exchanged email with 2 of these Good Samaritans.
 
Here is a picture of those two Good Samaritans, the Ackermans, taken while they were on vacation in New Zealand.
 
Dan and Bethany Ackerman
Dan and Bethany Ackerman
 
If you know Dan or Bethany…give them a pat on the back for the nice thing they did for a lady in distress on a busy Friday afternoon.

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Community

Sales Tweet #39

by Rick Baker
On Sep 9, 2010
Sales Tweet #39 If you have a little injury at a Client's office today take advantage of the sympathy - ask for the order.
 
The Thinking Behind the Sales Tweet
Several years ago a sales person sustained a minor injury during a sales call. The Buyer was truly concerned. After recovering composure the sales person asked for the order and closed the sale. If the sales person had not asked for the order then the sale would not have closed. Did the injury help close the sale? We will never know. [Although, from time to time, Ernest Seller has been known to ...sorry, ignore that last point, we will save that for another Sales Tweet.]

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Thought Tweets | Ernest Seller

Obvious Adams & the Five Tests of Obviousness

by Rick Baker
On Sep 8, 2010
Obvious Adams’ is a curious little book, roughly 6,000 words placed on 50 pages. The book, first published by Robert R. Updegraff in 1916, can be read in a lunch hour…or quick readers can finish it in a coffee break.
 
It is the story of a successful business fellow – Obvious Adams – who is able to see through the fog of the details around problems and find excellent solutions in the obvious. Obvious Adams sees the obvious while others do not.
 
The little book is a great introduction to marketing and problem solving.
 
This book has much to do with the little philosophies I call Seeking Simple and P=2S+O
 
I will write more about Obvious Adams, Seeking Simple, and Making It Stick in the near future.
 
Today, I am introducing more of Updegraff’s thinking…
 
In 1953, almost 40 years after he first published ‘Obvious Adams’, Updegraff added a section describing the “Five Tests of Obviousness”.
 
Updegraff’s Five Tests of Obviousness

Test One: The problem when solved will be simple. The obvious is nearly always simple--so simple that sometimes a whole generation of men and women have looked at it without even seeing it.

Test Two: Does it check with human nature? If you feel comfortable in explaining your idea or plan to your mother, wife, relative, neighbours, your barber and anyone else you know, it's obvious. If you don't feel comfortable, it probably is not obvious.

Test Three: Put it on paper. Write out your idea, plan or project in words of one or two syllables, as though you were explaining it to a child. If you can't do this in two or three short paragraphs and the explanation becomes long, involved or ingenious--then very likely it is not obvious.

Test Four: Does it explode in people's minds? If, when you have presented your plan, project or program, do people say, "Now why didn't we think of that before?" You can feel encouraged. Obvious ideas are very apt to produce this "explosive" mental reaction.

Test Five: Is the time ripe? Many ideas and plans are obvious in themselves, but just as obviously "out of time." Checking time lines is often just as important as checking the idea or plan itself.
 
 
 
PS: I am fortunate to own an original printing of Obvious Adams, complete with a touching hand-written father-to-son note that reads”
John
A tip here, boy, towards Success.
Dad

Tags:

Family Business and CFFB | Father-to-Son Lessons | Seeking Simple! | Solutions & Opportunities

Sales Tweet #38

by Rick Baker
On Sep 8, 2010
Sales Tweet #38 Positive messages are twice as magnetic as negative messages. (Make the better choice)
 
The Thinking Behind the Sales Tweet
We have tested positive and negative marketing messages. For example…"in these tough economic times" versus "to build for the future". We found positive messages were twice as successful as negative messages. We believe the same applies to verbal messages made during sales calls. Keep your communications on the positive side of centre. Don't badmouth your boss. Don't badmouth your products. Don't badmouth your service department. Don't badmouth your competition. Don't badmouth the economy. DON'T BADMOUTH ANYTHING!

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Attitude: Creating Positive Attitude | Sales | Thought Tweets

Snakes and Ladders…and Entitlement

by Rick Baker
On Sep 7, 2010
Snakes and Ladders.
 
That’s the name of a board game many of us were introduced to when we were children.
 
It is a game that demands no skill.
 
The outcome of the game is caused only by the kind or cruel roll of dice.
 
With Snakes & Ladders everything rests on chance.
 
When the dice deliver luck we players of the game quickly leap up ladders and experience the joy of getting closer to our goal. When the dice bring no luck we players slide down the snakes and face the annoyance of starting over to recover the ground lost.
 
Even young children lose interest in this pure-luck game soon enough.
 
In real life ladders are meant to be climbed…not leaped. In real life there's no toss of the dice to take you up ladders in leaps and bounds. Similarly, there's no toss of the dice to take you down the slippery-slopes.
 
Regardless of how we define success and failure, they don't happen as consequences of pure luck*.
 
We learn this early.
 
So, most children soon tire of the Snakes and Ladders game and very few adults play it.
 
Most people lose interest when they face only chance...most people lose interest when they face no challenge beyond that contained in chance.
 
Put another way, most people feel a need to have influence on outcomes.
 
When I hear people complain about their children exhibiting an attitude of entitlement I wonder what they use as the measuring stick. And I think about that Snakes & Ladders game.
 
Footnotes
  1. Snakes & Ladders http://en.wikipedia.org/wiki/Snakes_and_ladders
  2. Regardless of how we define success and failure, they don't happen as consequences of pure luck*. This comment is intended to apply to people who have the good fortune – the good luck – to be born in places like Canada, where the privilege of opportunity is pretty much unlimited.

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Beyond Business

Sales Tweet #37

by Rick Baker
On Sep 7, 2010
Sales Tweet #37 Record your next 'please-call-me-back' message. Does the recording 'blow you away'? (It better)
 
The Thinking Behind the Sales Tweet
If less than 50% of your voice-mail messages get returned when you are cold calling then you need to figure out why you end up wasting so much of your time. Perhaps your voice-mail messages are ear-shattering or stumbling and bumbling? If you want to start this self-review process on the right foot then check out the "Talking Tom" app. That should put a smile on your face and that's a good start for cold calling.

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Sales | Thought Tweets

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