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Name of author Rick Baker, P.Eng.

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Personal Values, Rules of Engagement, & setting off those Hot Button alarms

by Rick Baker
On Jan 31, 2017

When it comes to personal values, there are a handful of common Hot Buttons where differing views about personal values cause problems. Examples include: money, failure to deliver on commitments, personal organization and timeliness, attitude, manners, and communication styles.

When we look at businesses that are succeeding and those that are not, we see these different values 'in action', sometimes meshing together and other times grinding against one another. When businesses are succeeding we see alignment, consistency, and harmony in people's personal values and the rules that guide conduct. When businesses are struggling and failing, we see misaligned values, misunderstood values, disharmony, and disconnected approaches to the rules that guide conduct.

When individual's personal values do not align, business challenges always follow. It is only a matter of time. Sometimes, while people are struggling to start up a business or get over a difficult period in business differences in personal values are set aside…as in – setting aside differences in order to focus on a shared goal. On the other hand, when the dust of the problems clears the differences in personal values start to dominate the mindsets and influence the interactions for the worse. This explains why many businesses fall apart or plummet right after achieving plateaus of new success.

Here is another personal-values Hot Button: Sense of Urgency!

Sense of Urgency & the setting of priorities, particularly in entrepreneurial environments...these are things that often set strong reactions into play. Some people, for example Stephen R Covey, strongly embrace the concept of making time for the Important things. Other people embrace a fleet-of-foot-action approach that always favors Urgency over Important…continuously pressing for prompt action.

When we mix these two ways…

When we see the merits of executing work with a sense of Urgency and we take the time to create strategies and plan our most Important work…

...we maximize success, both with people and with profit.

The Law of the Barbell: Some people spot, some people lift, and some people just keep adding weights.

by Rick Baker
On Jan 30, 2017

For example, consider Civility...

Civility is defined as polite and respectable behaviour. It is part of good manners. Good manners means things like respect, civility, and harmony. Whereas, bad manners means the opposite: disrespect, incivility, and conflict. Good manners are linked to courteous behavior, which is marked by visible consideration of others. 

Some people 'spot': they return kindness with kindness; if you are respectful of them, they return the favour.

Some people 'lift': they display natural civility and courteousness, both learned traits [either taught by parents or others in early childhood or learned through self-education].

Some people 'just keep adding weights': they appear to derive satisfaction out of criticizing, humbling, and otherwise causing grief for other people. Evidently, they do not understand this approach removes the ability for long-term success. Sure, it can yield short-term results. Regardless, over time, no strong person will tolerate people who 'just keep adding weights' to their lives. And, people who are not strong will struggle more as weights are added and ultimately be crushed, in spirit if not physically. And, people who are not strong are by nature not very helpful on the road to long-term success.

The road to long-term success contains a nearly-endless series of challenges. People who 'spot' and people who 'lift' do a better job of handling those challenges. People who are civil and courteous do a better job of handling those challenges.

Hope and Goals

by Rick Baker
On Jan 26, 2017

Hope is a wonderful mindset. I see it as a wonderful ‘background mindset’, a mindset that exists in the background allowing other positive mindsets to take centre stage. For example, hope either inspires or opens the mind to accept inspiration. Hope provides the framework for internal motivation, bolstering optimism, conviction and confidence. This reduces the power of the negative mindsets for rumination, worry and fear by paving the paths for constructive action. 

When we have goals, hope provides encouragement. 

Hope adds enjoyment to our work. 

Hope provides comfort during the difficult times. 

On the other hand –

As the book ‘Hope Is Not A Strategy’ confirms, hope on its own accomplishes little. 

Hope alone will not take us to our goals.

Hope adds meaning to life when it is accompanied by focused thought and planned action

Pinocchio lives.

by Rick Baker
On Jan 24, 2017

Just the other day, I met with Pinocchio. I listened to him. I couldn't help but pay attention to his body language...so packed with enthusiasm and emotion. And, yes, I saw his nose growing. At first it was almost imperceptible. Then, as I focused my attention, the growth was clearly visible. I must warn you. At first, you gotta watch closely to see that nose growing. At first, it doesn't happen the way it was portrayed in that classic animated movie. Pinocchio's nose growth is far more subtle and nowhere near as comical.

Really, it's a troubling thing to witness firsthand.

Once Pinocchio's nose starts to grow there's no stopping it. You cannot butt in to stop it. And, while it's happening it's virtually impossible to avoid eye-nose contact. No matter how grotesque you may find it, you cannot take your eyes off it. And, displaying interest in it is the worst thing you can do. That simply fuels the fire and feeds the beast…I mean, your interest is guaranteed to inflate that proboscis.

With time the trauma of that growing schnozzola will subside…I’m talking about the trauma you experienced not the trauma Pinocchio goes through as outrageous nose growth contorts his little face.

I understand Pinocchio’s nose returns to normal after his voice is silent for a while. I cannot confirm that. I'm not sure if the nose subsided after I left because I've not been able to bring myself to visit with Pinocchio since the incident. 

Tags:

Communication: Improving Communication | Humour

The conflict between long-term desires and short-term gratification

by Rick Baker
On Jan 23, 2017

We use a long list of words including ‘wants’, ‘needs’, ‘desires’, ‘goals’, ‘objectives’, ‘purpose’ and ‘vision’ to describe our thoughts and feelings about the future. It's about our future. It's about the future possibilities and our desires and preferences around those possibilities.

I have posted several articles about these topics, for example, one article about Desires is copied below.

We all have desires: some desires are modest in scope, as in kicking an annoying little habit; other desires are most grandiose, as in making a dent in the universe. 

Our desires are both inwardly-focused and outwardly-focused, although most of us exhibit blind spots in both the internal/intrinsic and external/extrinsic directions. As a general observation, most people fail to place enough onus on internal focus. Their words and their actions illustrate their expectation that external changes will bring the desired outcomes and internal ‘self-changes’ are not necessary. 

For most people, the equation can be as simple as this: 

My Personal Changes + Other People’s Personal Changes = My Desired Outcomes.

Now, I am not saying most people will agree with that equation. In fact, many if not most people will present the opinion that they should, must, and will make personal changes to accomplish their desires. For example, over-drinkers, over-eaters and under-exercisers will acknowledge they could improve their odds of achieving their desires if they could reduce their bad habits and increase their good habits. And, most will say they are prepared to work at these changes. Regardless, study after study confirms people do a very poor job of correcting their behavioural shortcomings by reducing bad habits and expanding good habits. [for example, read the book 'Change Or Die']

Why do people have such trouble giving up bad habits and sustaining good habits?

The simple answer is: for most people the emotional attraction of near-term 'rewards' out-muscles the future 'rewards' tied to long-term desires.

Most people grab gratification when it is available.

Before any of us judges others, we should consider the extent of our own willpower.

Each of us should ask questions like:

  • Are my long-term goals clear?
  • Do I adjust my actions so they align with my long-term goals?
  • Do I have plans to help me reduce bad habits and develop good habits?

 

The following was first published on Oct 22, 2013


Desires

I have noticed in people 4 dominant desires. These desires apply to people in business and to people in general:

1.The desire to vent one’s strength.

2.The desire to feel important.

3.The desire to control.

4.The desire to create things of value.

 

The Desire to Vent One’s Strength

At the philosophical level - Nietzsche considered this to be the #1 human desire, greater than the drive to procreate.

At the day-to-day business level – People who are enthusiastic about their work are working at things that align with their personal talents & strengths; people who are worn down by their work are working at things that do not align with their talents & strengths. Both consciously and subconsciously, people know when their actions are not aligned with their strengths…it tends to bother them and it tends to eat away at their spirit. Their ambition shrinks. Their performance dulls. Their minds wander and their energies shrink.

 

The Desire to Feel Important

At the philosophical level – Dale Carnegie, the self-help pioneer, viewed this as the leading desire. In his lessons and his classic ‘How to Win Friends and Influence People’ he taught how to influence people by (1) appealing to this basic human desire and (2) not conflicting with this basic human desire…in summary: be hearty in approbation, be lavish with praise, and do not criticize.

At the day-to-day business level – “Constructive Criticism is an Oxymoron”. Criticism can cause behavioural changes; however, those changes are achieved at a cost. “Criticism finds few friends”. Criticism finds people who already recognize their errors. Some of these people have already given themselves a dose of self-criticism…so they don’t benefit and may hold a grudge against the extra dose of outside criticism. Others do not care about their errors and are predisposed to resist external criticism. Criticism finds people who do not recognize they have made an error. There are kinder ways than the use of criticism to educate them about their shortfalls.

 

The Desire to Control

At the psychological level – much has been written about locus of control. Some people believe they have within them an internal ability to control their lives while other people believe their lives are controlled by external factors.

At the day-to-day business level – People with an internal locus of control can be driven and extremely self-motivated. Or they can be more passive. They can appear strong-willed and opinionated…even maverick or renegade. Some react very poorly to authority and rules. They are self-energized. For some reason these people have withstood the criticisms of others and their spirits have survived. People with an external locus of control may be content or they may be discontented...living the life of a victim. Some will be comfortable with authority and rules; some will be subversive. Few, if any, successful business leaders have an external locus of control. Unhappy followers may be displaying the impact of throttled internal locus of control or external locus of control discontent.

 

The Desire to Create Things of Value

I think people are born with natural desire and drive to innovate and create. Psychological studies confirm this and the fact that over time most people become less creative and less willing to try new things.

That’s why entrepreneurs stand out in business. Entrepreneurs have an internal drive to create things of value and that drive survives the beatings placed on it by other people, the bureaucracies, the cruelty of the markets, etc. This desire to create things of value is not isolated to business. We see it in art, we see it in music, and we see it in philanthropy and charitable endeavours.

PS: People's actions provide clues to their desires. However, we cannot jump to conclusions. For example, a resistance to authority or a resistance to change will signal certain possibilities. More work is required to uncover which one of the possibilities is most-accurate. People's words provide clues to people's desires...but, watch what they do at least as much as you listen to what they say.

I have much I want to listen to you!

by Rick Baker
On Jan 19, 2017

Have you ever noticed, nobody ever says that to you? Lots of people let you know they have things to say to you. And, sometimes, people provide advance notice, letting you know they want to say much to you. This is presented in words like, “Let’s meet. I have much I want to share with you.

But you never hear, “Let’s meet. I have much I want to listen to you.

Perhaps most people will justify this by pointing out that sort of talk is grammatically incorrect, or at least grammatically awkward. While that may be true and is certainly a fair argument it does not explain why people never say grammatically-better things like, “Come over here. I want to listen to you…right now.” People don’t say things like that let alone yell them at you. Yet, they do yell things like, “Come over here. I want to talk to you…right now!

People do not call you to come so they can listen to you. They call you so you can listen to them. And sometimes they illustrate their enthusiasm as they call out to you by injecting invective words into their calls, as in, “Hey idiot. Come here. I want to talk to you…right now!

At least, that’s been my experience.

But, I know I should not give up on this.

Being open minded I shall not give up listening in hopes of hearing, “I have much I want to listen to you.” 

Tags:

Communication: Improving Communication | Humour

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.