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Name of author Rick Baker, P.Eng.

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Do people know what work you do?

by Rick Baker
On Sep 12, 2016

During a typical workday, you meet people who are not directly involved with your business as employees or clients or suppliers. They could be people you meet through acquaintances. They could be people you meet through your Chamber of Commerce or another association. Or they could be people you meet through volunteer activities in your community.  

You may meet with these people occasionally or you may meet with them regularly.

Over the course of years, you may have talked about your business with these people many, many times. You may believe they have a very good understanding of what you do when you go to work…that they understand the value you create when you are at work. 

Because it is important to you, you probably go out of your way to help some of these people understand what you do when you're at work.

If you do that, you may be very surprised to find out later just how little most of these people know about what you do while you're at work. 

I have had a number of discussions with friends on this topic, recently. Many people are telling me they are surprised to find that even close acquaintances do not understand what they do at work. In some cases they have had numerous meetings with people and provided numerous explanations of what they do and how they go about doing their work. Regardless, they find out later that other people do not understand what they do at work. 

When they find out this is the situation, many people are extremely disappointed, their feelings have been hurt. Their ego has been let down. As a result, they share their concerns and wonder what's going on.  Some people have asked me, Why does this happen? 

It seems to me, there are some fundamental reasons why this happens. Here are two examples: 

  • Many people think they are too busy so they act accordingly. The rush through things. The fact is - they simply don't listen. 
  • Perhaps, people think others who explain what they do at work are too aggressive, too pushy and too self-centered. So they turn off in the presence of those people. Again, they simply don't listen.
This is such an epidemic...

If you want to win business people over then let them know that you know what they do when they are at work.

Tags:

Communication: Improving Communication | I'm too busy! - I don't have time! | Influencing

That Small-business Leader's Mindset

by Rick Baker
On Sep 8, 2016

Small business is fascinating territory...small businesses capture the full range of people, personalities and business thinking. When it comes to leadership at small businesses, again, that is fascinating territory covering the full range. 

But, this note will focus on just one type of small-business leader. 

That small-business leader can be described using words like:

These impressive qualities define that small-business leader’s mindset.

You know this type of small-business leader. You meet this type of small-business leader frequently, probably every day. You meet this type of small-business leader in the restaurants where you eat, in the offices you visit during your workday, in the factories where you work, in the theaters where you wind down, in the convenience stores where you make small purchases...these small-business leaders are almost everywhere you look. 

Perhaps, you know one of these small-business leaders as your boss?

Perhaps, you never thought of your boss that way? - as being a small-business leader? as possessing those impressive qualities? 

Perhaps, you have had a much harsher view of your boss? - as being a rather flawed individual? as being too demanding or money-hungry?

Perhaps, you have the ability to set aside your present thinking and open your mind to the possibility that your boss is 'that small-business leader'? - creating value for others, clients and suppliers? - bearing risks and creating opportunities for you and your coworkers?

Yes - you can see the tremendous value embedded in that small-business leader's mindset.

Tags:

Attitude: Creating Positive Attitude | Leaders' Thoughts

The legacy of post-recession fears

by Rick Baker
On Sep 6, 2016

In many areas the post-recession fears have not subsided. Businesses are still dragging payments, for inordinately long periods. Businesses are still refraining from making purchases, even when the ROI on those purchases are quite attractive. Many businesses are hesitant to fund innovations and, as a consequence, they are slipping farther behind the pace of automation in their business sector.

It looks like lots of baby boomers are attempting to recover the financial losses they experienced during the recession of 2008/9 and the Canadian dollar volatility that followed that recession. The recession itself took money out of baby boomers' pockets. The rapid decrease in the value of the Canadian dollar took more money out of some baby boomers' pockets. And the economic challenges during the last year have exacerbated these problems. 

When you put it all together many baby boomers are reluctant to spend money on their businesses at this point in time. 

I suppose this is no surprise to economists. Likely, in every generation of business, the leading generation of business people hits a point when it becomes less confident and less courageous. When that happens expenditures shrink. And protectionism, around personal wealth, sets in. 

Regardless, it certainly is troubling to watch the value of baby boomers’ businesses shrink…year after year.

Perhaps, it is time to consider better options…small changes for the better.

What legacy do you want to leave?

Tags:

Abundance | Thinking as in Think and Grow Rich

All Hell's breakin' loose out there...

by Rick Baker
On Sep 1, 2016

…or, at least, some days, it sure seems that way.

I know you notice – 

  • People scampering around…ignoring others…craving instant gratification.
  • Reduced time…reduced patience…reduced listening skills.
  • Increased pace…increased special effects…increased intolerance.

I know you see – 

Plenty of action out there, most of it stomping over a shortage of thinking.

I know you hear – 

Most-lazy viewpoints ricocheting off most-frenetic actions.

You do your best to step beyond these things as you plan your work and work your plan. You know there are better ways because you have done them and achieved better results. 

You try to help others understand better methods: and yes, some people excel in response to your advice and example. You don’t expect everyone to ‘get it’. You savour the moments when some do. You keep track of those people who do ‘get it’ – you never stop applauding their successes. You work to help as many as you can, within reason and within realistic expectations. You remain optimistic.

You celebrate successes, but you don’t over-celebrate.

You feel some pain over failures, but not too much pain or pain that lasts too long. 

You learn equally from success and failure.

You learn from people who live lives laced with quests for instant gratification.

You learn from deep thinkers.

You learn from heroes and their fringe behavior.

You learn when the seas are calm and you learn when all Hell’s breakin’ loose out there.

 

Tags:

Thinking as in Think and Grow Rich

Motivation, Hormones, DNA & all those self-help books

by Rick Baker
On Aug 30, 2016

...and, let's not forget Willpower!

Maybe motivation is just a byproduct of hormones? 

Our bodies create hormones and those hormones influence us. There’s cause and effect in action which is consistent with motivation and, perhaps, there's an argument this hormone-induced motivation is the only motivation. I mean, without our hormones we wouldn't be doing anything and with our hormones we do the things we do. And as hormones ebb and flow people do different things and act in different ways...which is consistent with experiencing a range of motivations. So, without hormones we would have no motivation.

And, there's scientific evidence 'proving' that hormones serve certain roles and different hormones trigger/motivate different thoughts and behaviour. 

No question – hormones play a role in motivation.

And, that raises some questions –

Are hormones the sole cause of motivation?

Are hormones the root-source of motivation?

How does DNA fit in?

Are motivations simply genetic [destined/predestined] legacies?

Are self-help books a complete waste of time and money?

or...

Does willpower provide each of us the opportunity to decide and influence our motivations? 

Controlling the common littlenesses of human nature

by Rick Baker
On Aug 29, 2016

William MacDonald described Benjamin Franklin as a man who could control the common littleness of human nature1. It is clear MacDonald had tremendous respect for the special gifts Benjamin Franklin brought to Mankind, as a citizen of Philadelphia, Pennsylvania, the United States of America…and the rest of the world.

When MacDonald talked of Franklin controlling the littlenesses of human nature, he was describing Franklin’s innate ability to understand the littlenesses housed in himself and other people and adjust himself in order to get around those littlenesses so he and others could accomplish great things. 

By the mid-1700’s, when he was less than 50 years old, Benjamin Franklin had become a worldwide phenomenon…a true polymath…a true leader of men…a true leader of thought...a leader in scientific thought...a true hero.

Franklin’s accomplishments are mind-boggling.

As examples:

By his early 20’s Franklin was a self-made business success.

By his late 40’s Franklin was recognized [worldwide] as a gifted scientist.

Between those milestones he had:

  • created a mastermind, gathering intelligent friends to philosophize, share ideas and create practical solutions to Philadelphia's problems [his Junto, also known as the Leather Apron Club]
  • created time-management/personal-organization tools and decision-making tools...his pioneer work in this area lives on in legacy, for example - 'Franklin Covey'
  • co-founded an early [if not America’s first] subscription library
  • co-founded an academy that became the University of Pennsylvania
  • led the community movement that funded the first paving of roads in Philadelphia
  • built an international printing empire by creating partnerships, funding & franchising a series of strategically-located print shops 
  • built a successful newspaper - the Pennsylvania Gazette 
  • created a bestseller – 'Poor Richard’s Almanack'
  • created Philadelphia’s first volunteer fire brigade
  • taught himself French, Italian and Spanish languages
  • served as Philadelphia's postmaster
  • invented the Franklin Stove, an energy-efficient heating system still in use today…then refused to patent it because he felt he had benefited from others’ inventions so others should benefit from his

Of course, Franklin was a well-respected civic and provincial politician…long before he became America’s political representative to other nations prior to, during, and after the American Revolution.

Yes – Franklin was one of the 56 who risked the gallows2 by signing the Declaration of Independence in 1776.

And, of course, Ben Franklin did that experiment with a storm, lightning, a kite and a key…and he invented the lighting rod and the best methods of installing it. This invention illustrated to the world that electricity could be controlled, to a degree, by Mankind. That illustration helped introduce a new era of scientific thought and experimentation that is still advancing today. And the lightning rod saved countless lives and reduced, on a world-wide basis, damage and loss of property caused by lighting fires.

On top of these things, Franklin was a commissioned Colonel who built a series of fortresses to protect Pennsylvanians from the French and Indian invasions in the mid-1700's, He personally led Pennsylvanians into battle against these invading forces...he led peace talks with the native Indians and, after the war had ended, he ensured the protection of peaceful Indians from unruly Pennsylvanian mobs.

Benjamin Franklin did much more than these things.

Here's another sampling...

Franklin left Boston at the age of 16, venturing out on his own to Philadelphia. He was a vegetarian during his teenage years. He understood the value of character and he practiced character-building ‘virtues’ throughout his life. This practice started when Franklin was about 20 years old. Somehow, he was wise well beyond his years. Somehow, he understood his ‘littlenesses of human nature’ and he committed to removing his own to full extent he could accomplish that goal. Benjamin Franklin worked on that throughout his life, for over 60 years. Franklin's desire to design and build his character along strict guidelines allowed him to control many, but not all, his ‘littlenesses’. He was candid about his shortcomings and he took a humble stance on his amazing accomplishments. 

Benjamin Franking is a man worth studying…and his practices - his good habits - are certainly worth emulating. 

It is never too late to start emulating heroes.

 

Footnotes

  1. 'The Autobiography of Benjamin Franklin:  Now First Printed in England from the Full and Authentic Text', (1905)
  2. These are words Napoleon Hill used to describe the ‘founding fathers’ of what is now the U.S.A. 

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.