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Name of author Rick Baker, P.Eng.

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A Social Media question

by Rick Baker
On Mar 23, 2011
You and the people at your business are on a path.
 
You walk along that path, keeping your eyes open for Clients.
 
Your Clients walk on their paths.
 
Your path and their paths overlap at the times and places you do business with your Clients.
 
As business grows the paths get bigger. Your path gets bigger. Your Clients’ paths get bigger.
 
Soon you begin to use a range of vehicles to make your travels more efficient and effective. Your Clients do the same thing.
 
A little later all the roads become paved with commercial success. Maybe they are not yet the superhighways of your dreams [or your Clients’ dreams]…but they are well-travelled and well-paved roads.
 
You maintain your road; you keep all the lanes in good shape.
 
You want to make sure your roads connect with your Clients’ roads…you want to connect with your existing Clients, your Ideal Clients, the Probable Clients you have met, and many, many other Clients whom you have not yet met. So, you always work to make sure your main road and your side-roads are headed in the right directions.
 
You want to maintain your vehicles.
 
You want to add new vehicles…you keep your competition in the rear-view mirror.
 
Then, you hear about a new vehicle called Social Media.
 
Maybe at first you try to ignore it or keep out of its way?
 
Maybe you think it is a fad that will wear off?
 
But, the Social Media vehicle does not go away.
 
You hear its horns honking every day, everywhere.
 
So, you get yourself a Social Media vehicle….a ‘starter’ vehicle.
 
And you begin to drive your social Media vehicle.
 
The question is:
 
When your Social Media vehicle travels along, does the rubber hit the road?

Tags:

Marketing

Sales Tweet #178

by Rick Baker
On Mar 23, 2011
Sales Tweet #178 Ernest Seller just bought an awesome alarm clock: it doesn’t ring, it applauds.
 
The Thinking Behind the Sales Tweet
Ernest Seller is one of the few adults who really, really, really, really likes Pee Wee Herman. Like Pee Wee, Ernest keeps his eyes open for cool household tools…and cool clothes. When Ernest saw the applauding alarm clock he could not believe his good fortune. [a gift to self that keeps on giving]

Tags:

Thought Tweets | Ernest Seller

Entrepreneurship Highs & Entrepreneurship Lows

by Rick Baker
On Mar 22, 2011
As the saying goes, for Canadian natural gas marketers 1997 was a year when “one man’s trash was another man’s treasure”.
 
Enron had re-entered the Canadian marketing sector in 1993, following a 5-year non-compete. I know this because Enron’s exit from the Canadian marketing sector in 1988 created the job opportunity that changed the course of my career. Enron sold its Canadian marketing arm to the “Westcoast group” in 1988. Westcoast owned Union Gas Limited and its affiliates.
 
By 1988 I had spent 6 years at Union Gas, experiencing energy deregulation from the utility perspective.
 
By late 1988 Westcoast had merged 3 of its holdings, including the Enron marketing group, to create Unigas Corporation. Unigas was Westcoast’s unregulated marketing arm, with a primary focus on selling natural gas. Unigas sold to utilities and end users, to Canadians and Americans.
 
I joined Unigas in November 1988. My role had an Eastern Canada focus: Ontario and Québec, with a bit of activity in Manitoba.
 
About the “entrepreneurship highs”…
 
By 1993 I had left Unigas and joined with friends and partners to create Cibola Canada Energy Marketing Company.
 
This was not an unusual thing to do. Many of my ‘energy buddies’ had created their own independent marketing businesses. Some focussed on selling to the industrial-commercial-institutional sector, some focussed on selling to residential users…i.e., using door-to-door sales activity.
 
All of us were experiencing success. The market was ripe with growth and endless opportunity. Almost every marketer and consultant enjoyed the “entrepreneurship highs”. Businesses were built…quickly. As one of the more extreme 1990’s examples of “entrepreneurship highs” - one friend bought and parked a Rolls Royce in front of another friend’s home…the car and keys were a surprise gift given as thanks for help in ‘going public’.
 
Now…about the “entrepreneurship lows”…
 
Enron re-entered the Canadian market in 1993.
 
Enron had the mindset “go big or go home”.
 
That “go big or go home” strategy spread to the other major [not independent] energy marketing companies in Canada. From our independent perspective, “go big or go home” could be translated as “you are a fool if you buy from an independent marketing firm”.
 
Within 2 years, another saying joined “go big or go home”. That saying was “credit is king” and it could be translated as “you are an absolute fool if you buy from or sell to an independent marketing firm”.
 
Some major players – could it possibly have been Enron & friends? – pushed market pricing to very low levels throughout 1996.
 
In September 1996, a Canadian independent marketing firm became ‘offside’ to the point it could not meet its obligations. From our perspective, that meant we lost a large amount of low-priced supply. We were not alone. Other independent marketing firms also lost large amounts of low-priced supply. Many marketing firms, whether independent or deep-pockets, found themselves with a very negative mark-to-market position. The deep-pockets players didn’t lose much supply in relative terms and absolute losses of say $200,000 - $1,000,000 per hit didn’t dent the businesses too much. Smaller players, the independents, took the same $ hits however the relative impact was somewhere between very-troubling to catastrophic.
 
People reacted tentatively at first…during the first 2 weeks market pricing held…then market pricing started to increase about 1% per week…then 1% per day…then more…then it became almost impossible to  buy at any price.
 
I know this because throughout 1996 I had been speculating natural gas futures. Consistent with our company’s physical position…we were bearish. We favoured shorting the futures market. The end result was, when we lost physical supplies we became even shorter and we doubled up on that problem by also being short in the futures market. That is a wonderful combination if you thrive on maximized stress levels and minimal sleep.
 
Throughout the last few months of 1996, once a week or so another independent marketing company failed. That increased tension in the marketplace. It was a time when experienced and tough business men were bewildered, shaken, and in some cases overtaken by emotion and tears. Many months later, I sat in the ‘audience’ at bankruptcy proceedings and watched grown men sit front-and-centre, outcasts in the eyes of most of their peers. These were very painful things to watch. In our business sector it was the Year of the School of the Hardest Knocks.
 
By November 1996 most of the Canadian independent natural gas marketers were very short and very squeezed. A number had failed. Many more would fail during the next few months…when the dust finally settled and prices softened.
 
Go big or go home” had proven to be a winning strategy for the majors. Few independents survived that year when the most-powerful in the Canadian energy marketplace flexed their muscles.
 
But - we were lucky.
 
Within 4 weeks of the first supply-failure in September 1996 event we had made the absolutely agonizing decision to reverse our [commodity] position from ‘short’ to ‘long’.
 
That meant we faced one of two outcomes:
  1. If the market continued to rise for a few months then we would win. When I say ‘we would win’, I do not mean we would receive a windfall…I mean we would have an OK year….assuming our suppliers delivered.
  2. If anything else happened we would lose…I mean we would lose our business and face the bankruptcy experience…we would LOSE BIG.
 
We began to implement our strategy the day we made it. For some of us the first purchases were beyond painful. Each of those purchases solidified 6-figure accounting losses. Regardless, we had decided to go long and so we bought. And we bought more…and we bought even more. We didn’t haggle over price…we just bought from anyone who would sell to us.
 
Each time we bought gas in October, November, and December 2006 it sent buying signals to the market. Prices increased. And the pace of increase increased. Soon, our very-negative mark-to-market position had become very positive.
 
With our mark-to-market position reversed…we “lived to fight another day”.
 
We had survived the best and worst of the Entrepreneurship Highs & the Entrepreneurship Lows.

Tags:

Entrepreneur Thinking

Sales Tweet #177

by Rick Baker
On Mar 22, 2011
Sales Tweet #177 People should learn from hard knocks…but, not from the hardest of knocks.
 
The Thinking Behind the Sales Tweet
The School of Hard Knocks is an excellent teacher. However, it can be an unduly cruel school. For those who are not prepared, the hardest knocks can be spirit-killing blows. We should help folks avoid the 'hardest knocks'….at least until they are fully ready to survive them.

Tags:

Beyond Business | Thought Tweets

Sales Tweet #176

by Rick Baker
On Mar 21, 2011
Sales Tweet #176 Ernest knows all the right answers...if only his Clients asked the right questions.
 
The Thinking Behind the Sales Tweet
That's one of the reasons Ernest wears those white patent leather shoes. Why, he is halfway to dancing every time he looks down at those shoes. So, nobody can say, "Ernest isn't quick on his feet".

Tags:

Thought Tweets | Ernest Seller

Competing – using a low-Price strategy

by Rick Baker
On Mar 18, 2011
At our Leaders’ workshops we tie two marketing concepts together. The two marketing concepts are ‘the PQS Triangle’ and ‘Differential Advantage’. Both of these concepts are ‘vintage’ marketing thoughts…..things we learned a few decades ago.
 
PQS Triangle is a picture, designed to make it clear businesses can set its marketing strategy based on a combination of Price, Quality, and Service. Rarely, if ever, can a business succeed if its marketing strategy is designed to win at all of P, Q, & S. Put another way – it is virtually impossible to deliver the lowest Price, the highest Quality, and the b set Service all at once. Something has to give. For most of our Clients the thing that has to give is Price: most of our Clients are not in a position to offer the lowest Price.
 
Differential Advantage answers the question: Why do our Clients buy from us rather than do nothing or buy from one of our competitors?
 
When the PQS Triangle and Differential Advantage are combined we have the essence of the marketing strategy.
 
For certain businesses the marketing strategy does contain Price – ie, the business can compete by offering better prices than their competition.
 
We think this is rare [even though we recognize many of our Clients’ Clients want it or demand it].
 
We think many businesses struggle and fail because they use a low-Price strategy when that is a doomed strategy.
 
However, there are 2 scenarios when a business can compete using a low-Price marketing strategy.
 
Those 2 scenarios are:
  1. Volume Leadership scenario: when your business has massive volume you can use your buying clout to reduce your supply costs and you can use ‘economy of scale’ to reduce your operating costs. Then you can reduce your Prices, hold a Price advantage over your competition, and grow your business. Big-box stores can always offer better Prices than boutiques.
  2. Educated Entrepreneurship scenario: when you have obtained specialized knowledge [for example, from being an employee at a big business] you can draw on your specialized knowledge to compete with bigger, less-entrepreneurial or more-bureaucratic businesses. This is how many entrepreneurial businesses get started.
Now – there may be other scenarios where you can use a low-Price marketing strategy and run a profitable and sustainable business.
 
If there are then we would really like to know them.

Tags:

Entrepreneur Thinking | Marketing | Sales

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.