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Name of author Rick Baker, P.Eng.

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People want to hear positive messages…give them what they want...deliver some positive messages.

by Rick Baker
On Apr 18, 2020

The Thinking Behind the Tweet

We tested positive and negative marketing messages. We tried both "in these tough economic times" and "to build for the future". We found our positive messages were twice as successful as our negative messages. So we work to keep our communications on the positive side of centre.

Talking Russian Roulette: shooting off your mouth, ignorant of what your brain has placed in the cylinder behind your muzzle.

by Rick Baker
On Apr 17, 2020

The Thinking Behind The Tweet

You meet people whose brain-to-mouth filters fail on a regular basis. 

And you see the damage happening in real time: damage to themselves, damage to others.

If you want to be a leader in your industry sector, return phone calls and respond to e-mail.

by Rick Baker
On Apr 6, 2020

The Thinking Behind The Tweet

Successful people seem to have more time. Also, with the current trend of slackening business etiquette, returning phone calls and responding to e-mail will be a differential advantage.

Why not take the lead...in a return to common courtesy, improved communication, and real relationships.

When people tell you they are giving 110%, do you think they are talking in superduperlatives?

by Rick Baker
On Jan 17, 2020

The Thinking Behind The Tweet

When I was a child neighbourhood parents had a habit of stopping me and asking me to answer math questions. [At one point I thought none of the adults in our subdivision knew how to count their money.] I suppose I was naturally talented at math. Later in life I found myself answering math questions during university level exams...dozens of exams. So, I understand I developed a habit of knowing math.

That knowledge of math has a few side-effects. One side-effect is, when people make claims like they are doing things beyond 100% it catches my attention and my thoughts. I have thoughts like, "Don't these people know when you've got 100% you've got it all & when you've given 100% you've given it all?

Giving 100% is superlative territory....that's the limit of your giving.

Giving more than 100% - well, that's defying the laws of at least mathematics...probably, the laws of physics...and even the Laws of Nature.

How can you trust a person who makes claims like, "Boss - I'm giving 110%!"? [Some go even higher. You hear 150% regularly and some people have the habit of claiming a preposterous 1000%!

Don't you think all of these people going overboard?...being excessive?...being exorbitant?...over-killing their point and beating it to death too?

Tags:

Communication: Improving Communication | Thought Tweets

Listen to what people say...are their words the words of Victims or Initiators?

by Rick Baker
On Jan 13, 2020

The Thinking Behind The Tweet

We do better with people when we understand them...as Stephen Covey taught - 'Seek First to Understand'.

We all go through ups and downs and the ups and downs can skew our day-to-day personalities. So, yes - it is rash to judge personality too quickly.

Setting day-to-day variances aside, we all have predominant tendencies. While we do not want to pretend we are armchair psychologists, our success in this world of other people increases when we observe people and develop an ability to understand them.

And, people do have predominant tendencies. One of those tendencies has been captured by psychologists and labelled locus of control. Some of us 'have' an internal locus of control while some of us 'have' an external locus of control. People who 'have' the internal locus of control believe they can affect change and outcomes. They tend to be Initiators. People who 'have' the external locus of control believe they have little ability to influence change or outcomes. They are fatalists or Victims. 

Victims tend to complain about their lot in life. Victims tend to blame others. Victims tend to blame situations. Victims are pessimistic. Victims make excuses. Feelings of envy and jealousy hang around the shadows of Victims.

Initiators are the opposite.

[Give Victims comfort. Give Initiators latitude.]

Leadership is about meaningful stories well told and important actions well done.

by Rick Baker
On Jan 6, 2020

The Thinking Behind The Tweet

When good-to-great leaders tell inspirational stories, their stories are laced with personal values and visions of better future situations

Stories well told: call them Sticky Stories...because they stick in people's minds. Sticky stories are remembered.

Actions well done: the most-productive actions are driven by emotions and guided by true desires and goals

Tags:

Communication: Improving Communication | Leaders' Thoughts | Thought Tweets

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