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Name of author Rick Baker, P.Eng.

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When you annoy people you don't make money...[unless you happen to be a sitcom actor or a Don Rickles clone]

by Rick Baker
On Apr 13, 2017

The Thinking Behind The Tweet

You can choose to adjust your personality so it is more pleasing and less annoying.

Sometimes, the choice involves biting your tongue.

All the time, it involves thinking.

Even those not blessed with natural, pleasing personalities can think and bite their tongues.

Tags:

Communication: Improving Communication | Personalities @ Work | Thought Tweets

Honesty and the Other Person's Feelings

by Rick Baker
On Apr 10, 2017

As a child I was admonished to be respectful and take care not to hurt other people’s feelings. 

In general, that’s OK advice. Regardless, I have found it fails as a general rule.

Yes, sometimes our honesty hurts other people. Children often make innocent comments that adults find inappropriate. For example, children notice and comment on differences in people’s appearance and that can be very embarrassing for adults, especially parents. So, with fear of hurting other people’s feelings in mind, early in life many of us learn to place our natural [accurate and innocent] thoughts on hold and keep them to ourselves. Later, as we become less child-like [and more adult-like] we learn to adjust our communication in ways that conceal our true thoughts and replace them with adult-acceptable messages. 

Now, as this 21st Century continues to unfold, it seems feelings are reigning near supreme. 

Are feelings going to undermine honesty?

Considering other people’s feelings: 

Where should lines be drawn between honest expression of thought and suppression of expression? 

Are we doing a good enough job teaching children they and other people have the ability to control their reactions to other people’s words? In fact, with some education and effort each of us can learn self-control, including control over our feelings…are we teaching that to our children?

Are we providing education that opens minds to thickening skin?

Elegant solutions - serving business leaders.

by Rick Baker
On Mar 30, 2017

Business leaders are opportunity-seekers and problem-solvers.

Business leaders need help so they can take on ever-bigger opportunities and solve ever-bigger problems.

Business leaders need people who 'get it' and can deliver 'elegant solutions'.

Elegant Solutions are:

  • Tasteful
  • Graceful
  • Attractive
  • Simple
  • Clear

Why Tasteful?   

  • One reason - broader appeal

Why Graceful?   

  • One reason - the steps flow and make sense

Why Attractive?  

Why Simple?

Why Clear?

Tags:

Communication: Improving Communication | Seeking Simple! | Solutions & Opportunities

Crossing the transition line in a close-knit group

by Rick Baker
On Mar 27, 2017

Every time I take on a new succession-planning project I stop and think about the best ways to share what I have learned. While some may approach succession as if it lends itself to a pre-planned set of procedures, I don't view it that way.  Succession is one of those extremely personal things, and by 'personal' I mean succession is wrapped up in the needs of more than one person. And, we have to face the fact – people’s needs can be multi-faceted, nuanced and complex. 

I found myself comparing success to sports. I concluded it would definitely fall in the zone of some sort of endurance competition…an endurance competition involving a team…perhaps, an amazing race. As I was thinking along that direction I thought of bicycle racing teams like the Tour de France. A big problem with that analogy is only one person gets to win the bicycle race.  In successful succession projects all the players on the team have to win. Another big problem is, if it's done right succession planning really isn’t a race at all. It isn't a contest that lends itself to stopwatches or time-clocks. In fact, when it is run against time-clocks succession falls short of full success, creating at best some winners but also some losers.

After spending some time thinking about the various sports analogies, I decided there is no real-life sport that can be used to explain business succession. The closest I could do was to create a new sport which would go like this: 

  • there's only one team playing it, so external competition is not a key factor – on the other hand, internal communication is a critical factor; 
  • every player on the team takes turn piggybacking other players, carrying them from time to time for various distances, exerting strength to offset others’ weaknesses;
  • all of the players must cross the transition line as a close-knit group, within arms-length of one another; and,
  • the final requirement is after the transition line has been passed everyone on the team feels good about themselves and each of the other players on the team.

Doesn’t that sound like an interesting sport...a wonderful thing to experience!

Biting your tongue just before it expresses something incorrect or stupid or otherwise wrong – that’s a good thing

by Rick Baker
On Mar 23, 2017

The Thinking Behind The Tweet

You can choose to adjust your personality so it is more pleasing and less annoying. Sometimes, the choice involves biting your tongue.

Tags:

Communication: Improving Communication | Personalities @ Work | Thought Tweets

Why did Evolution deny human ears the privilege of showing us when they are actually operating?

by Rick Baker
On Mar 21, 2017

The Thinking Behind The Tweet

Our eyes fare better.

Even our mouths, which cause us so much trouble, fare better.

This helps us understand why dogs are Mans' Best Friend. 

Tags:

Communication: Improving Communication | Humour | Thought Tweets

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