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Name of author Rick Baker, P.Eng.

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Do people know what work you do?

by Rick Baker
On Sep 12, 2016

During a typical workday, you meet people who are not directly involved with your business as employees or clients or suppliers. They could be people you meet through acquaintances. They could be people you meet through your Chamber of Commerce or another association. Or they could be people you meet through volunteer activities in your community.  

You may meet with these people occasionally or you may meet with them regularly.

Over the course of years, you may have talked about your business with these people many, many times. You may believe they have a very good understanding of what you do when you go to work…that they understand the value you create when you are at work. 

Because it is important to you, you probably go out of your way to help some of these people understand what you do when you're at work.

If you do that, you may be very surprised to find out later just how little most of these people know about what you do while you're at work. 

I have had a number of discussions with friends on this topic, recently. Many people are telling me they are surprised to find that even close acquaintances do not understand what they do at work. In some cases they have had numerous meetings with people and provided numerous explanations of what they do and how they go about doing their work. Regardless, they find out later that other people do not understand what they do at work. 

When they find out this is the situation, many people are extremely disappointed, their feelings have been hurt. Their ego has been let down. As a result, they share their concerns and wonder what's going on.  Some people have asked me, Why does this happen? 

It seems to me, there are some fundamental reasons why this happens. Here are two examples: 

  • Many people think they are too busy so they act accordingly. The rush through things. The fact is - they simply don't listen. 
  • Perhaps, people think others who explain what they do at work are too aggressive, too pushy and too self-centered. So they turn off in the presence of those people. Again, they simply don't listen.
This is such an epidemic...

If you want to win business people over then let them know that you know what they do when they are at work.

Tags:

Communication: Improving Communication | I'm too busy! - I don't have time! | Influencing

Controlling the common littlenesses of human nature

by Rick Baker
On Aug 29, 2016

William MacDonald described Benjamin Franklin as a man who could control the common littleness of human nature1. It is clear MacDonald had tremendous respect for the special gifts Benjamin Franklin brought to Mankind, as a citizen of Philadelphia, Pennsylvania, the United States of America…and the rest of the world.

When MacDonald talked of Franklin controlling the littlenesses of human nature, he was describing Franklin’s innate ability to understand the littlenesses housed in himself and other people and adjust himself in order to get around those littlenesses so he and others could accomplish great things. 

By the mid-1700’s, when he was less than 50 years old, Benjamin Franklin had become a worldwide phenomenon…a true polymath…a true leader of men…a true leader of thought...a leader in scientific thought...a true hero.

Franklin’s accomplishments are mind-boggling.

As examples:

By his early 20’s Franklin was a self-made business success.

By his late 40’s Franklin was recognized [worldwide] as a gifted scientist.

Between those milestones he had:

  • created a mastermind, gathering intelligent friends to philosophize, share ideas and create practical solutions to Philadelphia's problems [his Junto, also known as the Leather Apron Club]
  • created time-management/personal-organization tools and decision-making tools...his pioneer work in this area lives on in legacy, for example - 'Franklin Covey'
  • co-founded an early [if not America’s first] subscription library
  • co-founded an academy that became the University of Pennsylvania
  • led the community movement that funded the first paving of roads in Philadelphia
  • built an international printing empire by creating partnerships, funding & franchising a series of strategically-located print shops 
  • built a successful newspaper - the Pennsylvania Gazette 
  • created a bestseller – 'Poor Richard’s Almanack'
  • created Philadelphia’s first volunteer fire brigade
  • taught himself French, Italian and Spanish languages
  • served as Philadelphia's postmaster
  • invented the Franklin Stove, an energy-efficient heating system still in use today…then refused to patent it because he felt he had benefited from others’ inventions so others should benefit from his

Of course, Franklin was a well-respected civic and provincial politician…long before he became America’s political representative to other nations prior to, during, and after the American Revolution.

Yes – Franklin was one of the 56 who risked the gallows2 by signing the Declaration of Independence in 1776.

And, of course, Ben Franklin did that experiment with a storm, lightning, a kite and a key…and he invented the lighting rod and the best methods of installing it. This invention illustrated to the world that electricity could be controlled, to a degree, by Mankind. That illustration helped introduce a new era of scientific thought and experimentation that is still advancing today. And the lightning rod saved countless lives and reduced, on a world-wide basis, damage and loss of property caused by lighting fires.

On top of these things, Franklin was a commissioned Colonel who built a series of fortresses to protect Pennsylvanians from the French and Indian invasions in the mid-1700's, He personally led Pennsylvanians into battle against these invading forces...he led peace talks with the native Indians and, after the war had ended, he ensured the protection of peaceful Indians from unruly Pennsylvanian mobs.

Benjamin Franklin did much more than these things.

Here's another sampling...

Franklin left Boston at the age of 16, venturing out on his own to Philadelphia. He was a vegetarian during his teenage years. He understood the value of character and he practiced character-building ‘virtues’ throughout his life. This practice started when Franklin was about 20 years old. Somehow, he was wise well beyond his years. Somehow, he understood his ‘littlenesses of human nature’ and he committed to removing his own to full extent he could accomplish that goal. Benjamin Franklin worked on that throughout his life, for over 60 years. Franklin's desire to design and build his character along strict guidelines allowed him to control many, but not all, his ‘littlenesses’. He was candid about his shortcomings and he took a humble stance on his amazing accomplishments. 

Benjamin Franking is a man worth studying…and his practices - his good habits - are certainly worth emulating. 

It is never too late to start emulating heroes.

 

Footnotes

  1. 'The Autobiography of Benjamin Franklin:  Now First Printed in England from the Full and Authentic Text', (1905)
  2. These are words Napoleon Hill used to describe the ‘founding fathers’ of what is now the U.S.A. 

People feel victimized because they have not fully grown up

by Rick Baker
On Aug 22, 2016

During a discussion with a friend, the topic of 'victims' arose. I thought it would be interesting to see a written summary of his thoughts on why many people feel and behave like victims...and why they ought to not feel victimized and how they might overcome their victimized mindsets. While my friend did not agree to provide his views in writing, he [in a very succinct explanation] said people feel victimized because they have not fully grown up...they are still children. 

When he said that, I immediately thought of Berne's Transactional Analysis: people behaving 3 ways – like Children, like Adults and like Parents. 

It seems to me everyone behaves like a Child from time to time. Sometimes, certain situations trigger pre-programmed Childlike behavior. In particular, when dealing with their Parents people can assume Children’s postures and communicate in ways that fit the Child’s role. Sometimes, accumulated stresses and strains cause people to resort to Childlike behavior…I suppose this is an avoidance or escape mechanism. We see Childlike stubbornness in workplaces and, from time to time, we see business people taking Childlike tantrums. Sometimes, for some people, sense of humour kicks in and humour can be quite Childish…I’m thinking of that picture with Albert Einstein sticking his tongue out at the cameraman. 

Yes – likely my friend is right – People behave like victims because they have not fully grown up. Victims, in effect, are grown-ups who hold childlike mindsets. For one reason or another, they have not developed an accurate perception of the ‘human condition’. They hold on to misguided views about ‘fairness’ and ‘locus of control’. They have not developed ‘coping skills’. They don’t understand themselves and so they have limited ability to understand other people.

Curiosity bolsters self-confidence.

by Rick Baker
On Aug 5, 2016

Curiosity opens the door to alternative realities: this is discovered when you are curious, when you ask questions and when you listen to other people's self-stories. 

When people see your [sincere] curiosity at play, most will reciprocate and share their realities with you - realities that are as true and accurate as yours...but, often, remarkably different than yours. 

There are, of course, other ways to learn about other people's realities. We live in the age of The Internet of Things and enormous volumes of information are available online. Consider Facebook and Twitter. These two online social media venues offer insight into people’s realities, or at least insight into the way they want to present their 'realities' to you in pictures and stories. 

To really get a full perspective on other people's realities it is better to interact with them face-to-face. Have real conversations. And to maximize those conversations, it is best to be curious and to ask good questions then observe and listen intently. 

Give people plenty of time to share their stories with you.

Curiosity is an innate talent. We all possess it. At least, at one time when we were young we certainly did.

Curiosity is also a learned skill. 

If life experiences have beaten curiosity out of you – don’t give up. Your curiosity can be resurrected. Your curiosity can also be enhanced so it will become a lifelong tool. Curiosity will help you understand other people in ‘your world’. Curiosity will allow you to understand how you differ from other people in very fundamental ways. And curiosity will help you understand why other people disagree with your views and sometimes refuse to embrace your views. As you gain understanding of the differences, the knowledge you gain will build your self-confidence. 

When you understand your perspectives differ from other people’s perspectives, you have the ability to construct your messages in ways that do not threaten other people’s perspectives. At the same time the messages embedded in your questions will help others understand your views. In effect, communication preparation – question preparation – is the key to building both self-confidence and personal relationships. Choose to deliver your viewpoints in ways that will be understood [questions] rather than in ways that will be poorly received [instructions]. When you develop skill in this area you will grow self-confidence. 

 

Saying "No"

by Rick Baker
On Jul 27, 2016

We became allergic to the word "No" when we were young and now all of us don't like to hear that word when others say it to us. And, our aversion to the word "No" doesn't stop there. Many of us, at least from time to time, don't like to say the word "No" to others. Often, when we say "No" to other people, we feel guilt...it's as if the word "No" delivers pain to both the person who hears it and the person who says it.

So – often, “No” is thought but not said.

This leads to many problems.

Some examples – 

When people think “No” but don’t say it: 

  • they are conflicted in their minds and this can result in worry-anxiety – this is especially true when the inconsistency between thought and action involve moral/ethical issues [i.e., in the zones of ego, self-image, self-esteem]
  • they can be overworked because they become the dumping ground for others’ unwanted tasks
  • their lives can be frenetic because they get pulled in many directions by many people
  • sometimes others are confused or put off because the actions they see don’t match words they hear [or don’t hear] - sometimes honesty is questions [and that can go to the core of personal values]
  • sometimes others might be compromised due to relying on false information

These are just a handful of the problems that happen when people have trouble saying “no” to others. Likely, you can rhyme off several more…from your personal experiences and your observation of other people who have struggled to say the word “No”. 

Then, pose a question to yourself – 

In the future, will I say “No” when that’s the word that needs to be said?

 

Footnote 

another article

Put your foot down...

 

The Silent & Still Worker

by Rick Baker
On Jul 21, 2016

There's value in silence and stillness. I suppose I never really grasped that until I read the words of North American Indians, gained an understanding of what they learned early in life and gained some understanding of how they governed themselves [pre-19th Century]. I suppose I am naturally un-silent and un-still...I suppose, my behaviour is in the zone of ADHD...[if categorizing people that way contains any value]. And, as a final point of introduction, I know the meditative arts bank heavily on silence and stillness. For me, it would take extreme effort to progress up the hierarchical steps of meditation [for example, as presented by Alan Wallace in his classic 'The Attention Revolution', (2006)]. 

My nature is not one of stillness and silence.

Regardless, I force myself from time to time to practice these two behaviours because I believe they bring value. I am fascinated by Eckhart Tolle and his work around 'The Power of Now': his work is laced with calmness, silence, stillness, peace of mind...and a wonderful, relaxed sense of humour.

As an 'observer of others'...

I see people working in silence and stillness. I don't see this very often: overall, it is rather rare. It is common for most people to work in silence and stillness for short periods, from time to time. As examples - most people hunker down when an important deadline is looming or when a particularly sticky problem needs to be solved quickly. On the other hand, few people spend the majority of their workday in silence and stillness, exerting highly-focused/concentrated thought and effort. Few people approach their work the silent-and-still way they would behave during a series of school exams. 

We should think about this...probably best to set aside some silent-and-still time to think about the value of silence and stillness...perhaps, we should perform this in a light stage of meditation.

We - I mean, each of us - should aim to figure out his/her personal balance between silent-and-still work and work that is not silent or still. [I mean both thought-work and action-work.]

We should talk about silent-and-still work. Well, yes - we won't be able to do that silently. But we can do it calmly and quietly...or can we?

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.