The Thinking Behind the Tweet

Eckhart Tolle said something like that in one of his 'retreats'. People laughed. They laughed because they recognized that’s exactly what they do, at least from time to time. This Thought Tweet is another reminder - Listen Well!

At the conceptual level: identifying patterns, identifying constraints, identifying variables, estimating the extent of scope in flux, and preparing for complexities, uncertainties and ambiguities.

At the detailed level: bringing talents to task, setting simple task-processes, using checklists, and coordinating complicated linkages between processes.

At the communication level: listening and observing, ensuring both message delivery and message receipt, appreciating and expressing differences, taking the time to address and remove understanding-gaps, raising the flag on problems, and influencing in a positive way other people's actions.

At the thoughts-into-action level: planning, implementing, evaluating, and adapting.

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From the Executive BrainSmarts perspective: 

Prepare: to begin our work tasks we use our Focus & Initiate Executive BrainSmarts; 

Perform: to perform our work-tasks we use our Plan, Organize, & Shift Executive BrainSmarts; 

Check: to check the impact our actions and emotions have on ourselves and others we use our Monitor& Regulate Executive BrainSmarts

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And let's not forget Edward de Bono's Six Thinking Hats & Six Action Shoes

Many entrepreneurs and business owners have aspirations and are driven to achieve. And many of these entrepreneurs and business owners do not understand that other people do not share their aspirations and their drive to achieve... at least not not to the same level. In other words, many entrepreneurs and business owners assume other people are like them...sharing their drives, sharing their goals, and sharing their persistence. Under this misconception these leaders have a communication disconnect with their followers.

These leaders believe communications such as delegation of work activity have been performed properly when in fact they have not.

This leader-follower communication disconnect problem is widespread... probably the most common problem between leaders and followers and probably the most common cause of failure to complete work-tasks and achieve business success.

The solutions to this problem are straightforward: first, the leader must understand his or her personality and communication style and, second, the leader must understand the personalities and communication styles of the followers. The goal under this solution is to identify differences and adjust communication accordingly. By adjusting his or her communication style and approach to followers the leader is in a position to fully communicate when delegation or other communications are happening...for example in the areas of problem-solving and decision-making.

In summary:

Businesses perform better when the leaders adjust their communication styles to fit the personalities and communication styles of their followers.

Of course businesses perform even better when followers return the favour.